Ramsey INFINITI

Tim was very helpful. the price of my part for repair was outrageous, but tim was able to work with me. And I was able to get a loaner while my part was on order. the price of my part for repair was outrageous, but tim was able to work with me. And I was able to get a loaner while my part was on order. More

I worked with Willy Ryksen a month ago when leasing my fully loaded, 7 passenger Q60! I love this car! This is my 6th consecutive lease with Infiniti. Willy could not have been more professional, accom fully loaded, 7 passenger Q60! I love this car! This is my 6th consecutive lease with Infiniti. Willy could not have been more professional, accommodating, kind, and I was overall given excellent customer service by him. Willy made sure I was kept comfortable by offering water and snacks for my granddaughter, while my paperwork was being done. When pick up time came my car was pristine inside and out. Willy took the time to go over all the features of the car as well as taking the liberty to schedule my first service appointment. Thank you again Willy for your kindness and most certainly your commitment to SUPERIOR customer service. My best, Julia M Litchock More

Excellent service . Knowledgeable. Really tries to help. Got service done in a timely matter. Easily to return car with service center. Car detail is a plus after ser . Knowledgeable. Really tries to help. Got service done in a timely matter. Easily to return car with service center. Car detail is a plus after service. More

Super friendly and fast service. Eddie was always willing to help and always there for the customer. Very satisfied with the service and willing to go there again for the service. T Eddie was always willing to help and always there for the customer. Very satisfied with the service and willing to go there again for the service. Thanks. More

Very frustrating experience Very little assistance from service rep. 3 hr wait time from a tow into dealership. Appeared to be disorganized and required our continuous inquiries Very little assistance from service rep. 3 hr wait time from a tow into dealership. Appeared to be disorganized and required our continuous inquiries as to the status. We needed to seek manager assistance to obtain results. More

Mike’s Car Excellent overall experience...service was quick and I was provided with all pertinent information. I think your pricing is too high and would discour Excellent overall experience...service was quick and I was provided with all pertinent information. I think your pricing is too high and would discourage me from using you for a lot of routine service, even though I would like to. More

Excellent Customer Service They genuinely showed their commitment to make sure the customer was pleased from the first hello, "how can I help you" until thank and goodbye They genuinely showed their commitment to make sure the customer was pleased from the first hello, "how can I help you" until thank and goodbye More

My experience with my daughter's G37 2011 Ramsey has your back. My daughter's car needed an ECM. It was installed before she went off to college. But when she got there the push start problem Ramsey has your back. My daughter's car needed an ECM. It was installed before she went off to college. But when she got there the push start problem was still there. We had the car towed 30 miles to another dealership in Ellicott City MD. The car was in that shop for one month when the tech finally found the problem. Given the loss of use and the cost of the repair Ramsey agreed to pay for the repairs and the towing. Incredible. No other dealership would have agreed to have our backs like Ramsey. Work with Phil Occhino the service manager and you will be in good hands. More

Amazing! The staff here is amazing! Phil helped me out - he was kind, courteous, and always in touch. I enjoy coming to this dealership as it is always a stres The staff here is amazing! Phil helped me out - he was kind, courteous, and always in touch. I enjoy coming to this dealership as it is always a stress free experience. More

Great people, great service. Really enjoyed my experience there recently especially in comparison to the other Infiniti dealerships I’ve been to. Dealing with Damien was great, hi Really enjoyed my experience there recently especially in comparison to the other Infiniti dealerships I’ve been to. Dealing with Damien was great, his manager Sam was an absolute professional and extremely friendly, helpful, and knowledgeable. All in all it was a terrific experience, oh and I got myself a great deal on a great car. More