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Ramsey INFINITI

Ramsey, NJ

4.5
1,631 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,631 reviews

August 13, 2019

Lies and deceit Phil persuaded me to get the loaner over the rental then charge me $50 more than the cost of the rental. Shady practices I wouldn't recommend anyone u More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Occhino
Aug 15, 2019 -

Ramsey INFINITI responded

Hello, the repairs to your vehicle were done free of charge (warranty). The reason there was a charge for the loaner was that your vehicle was completed and you were contacted on 8/7 to pick it up. The loaner was not returned until 8/12. We left messages by phone and text to see when loaner would be returned. You signed the loaner agreement that states the loaner car has to be returned within 24 hours of the vehicle being complete or you will be charged $75 day. We tried to help you and only charged for two days ($150) instead of the 4 days that should have been charged. There were no lies and deceit. If you require any further clarification on this, please contact me directly. Thank you- Phil Occhino, Service Consultant

August 13, 2019

First class service Very professional and kind a pleasure to work with. From start to finishing nothing but first class service. I’ve been with Ramsey infinity for over t More

by DA1320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McNally, Samantha Christen
Aug 14, 2019 -

Ramsey INFINITI responded

Thanks so much for your feedback, we appreciate your business!

August 12, 2019

Great experience I had a great salesman and a good deal on my leased QX50. Will be definitely sticking with this infinity dealer in the future! Great experience here! More

by RXANGELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Kaplan
Aug 14, 2019 -

Ramsey INFINITI responded

Thanks very much!

August 09, 2019

Took long but they took care of me I had a warranty repair that had a hard to locate part. Phil kept in communication and everything worked out. Ask for Phil in service!!! More

by JARED16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Occhino
Aug 14, 2019 -

Ramsey INFINITI responded

Thanks!

August 08, 2019

Great experience!! Awesome dealership, Jason is great and very easy to deal with, my second car there. We will be back for third as long as Infiniti continues to make go More

by SUN2463
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Jason Kaplan, John Lasala
Aug 14, 2019 -

Ramsey INFINITI responded

Thank you!

August 08, 2019

Great Experience Juliet and Sam were amazing. Juliet was very responsive and works diligently to make you feel welcomed. Also, the vehicles I looked at were beautiful. More

by PSullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliet, Enrique Liranzo
Aug 14, 2019 -

Ramsey INFINITI responded

Thanks very much for sharing, we appreciate it!

August 07, 2019

Disappointed I have bought two cars here and had all my service for both vehicles done here. First time I’ve been disappointed. Nothing was smooth, nothing was e More

by CASEYORTHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Alhamawandi
Aug 16, 2019 -

Ramsey INFINITI responded

We're very sorry that you're unhappy with your service this time. We did try our best to work with your schedule, and offered to deliver your car to you. Our service team has been made aware of your specific comments and we hope you will return to us again for a better experience. Thank you for choosing us.

August 07, 2019

Always Great service I have been coming to this this service department for over 5 years and the service is always amazing. Phil is always helpful and professional. More

by OOFALCON85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Occhino
Aug 14, 2019 -

Ramsey INFINITI responded

Thanks very much for letting us know, we appreciate your loyalty!

August 05, 2019

Was easy in and out no problems no fuss service mgr was friendly and pleasant vehicle was covered under manufacture warranty and they did the work correctly and quick More

by Q50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Occhino
Aug 14, 2019 -

Ramsey INFINITI responded

Thank you!

July 30, 2019

Dishonest or Incompetent Service Center I brought my car in for service to fix the A/C and another issue. Infiniti was given permission to assess the problem and they charged for this which More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James McNally, Edwin Cruz
Aug 14, 2019 -

Ramsey INFINITI responded

We're very sorry that you had a negative experience with us. We're unable to look up your account based on the user name you provided, but if you would like to discuss the issue you had further, please contact our Service Manager, James McNally at your convenience - jmcnally@ramseyinfiniti.com. Thank you.

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