Ramsey INFINITI

Management and sales amazing! Had a terrible experience in Englewood and the Ramsey dealership did amazing. Spoke to Sam Abaza, Mgr. first who was so understanding and accommodat Had a terrible experience in Englewood and the Ramsey dealership did amazing. Spoke to Sam Abaza, Mgr. first who was so understanding and accommodating and worked with Mike VanHouten who answered every question and was just great! They had me in a brand new Infiniti in just a week! Thank you. More

excellent No complaints. The whole experience was pretty much good. I went in for speaker problem and was fixed without any problem. I did not have to get the l No complaints. The whole experience was pretty much good. I went in for speaker problem and was fixed without any problem. I did not have to get the loaner since my car was fixed within an hour. More

EXCELLENT JOB DANNY Our first visit to Infinity in Ramsey NJ. We test drove the Q50 2019 the car is excellent & Danny did a great job ....will defiantly be back Than Our first visit to Infinity in Ramsey NJ. We test drove the Q50 2019 the car is excellent & Danny did a great job ....will defiantly be back Thanks Danny, Agatha & Nick More

Infiniti purchase Our experiance at Ramsey Infiniti was the smoothest and fastest car buying experience we have ever had. Samantha Christen, Kendra and Zack were a grea Our experiance at Ramsey Infiniti was the smoothest and fastest car buying experience we have ever had. Samantha Christen, Kendra and Zack were a great team. Samantha helped us lock in an amazing lease price, beating out everyone in the area. No surprises, and when we arrived at the dealership we were in and out in 40 minutes. Highly recommend and we will be back for more leases in the future. Thank you Ramsey Infinit More

The best dealership period Ramsey Infiniti is the best dealership around, they make you feel like your family the moment you step in staff greet you with a smile and you feel we Ramsey Infiniti is the best dealership around, they make you feel like your family the moment you step in staff greet you with a smile and you feel welcome. More

Deposits don't mean anything to them I inquired about a certified used 3 row QX60 for my growing family, the Sales Manager Sam (Hosam Abaza), returned my call to say that the car was almo I inquired about a certified used 3 row QX60 for my growing family, the Sales Manager Sam (Hosam Abaza), returned my call to say that the car was almost sold, they were waiting on financing. I got another call that day from their inquiry lady, who was shocked it was already sold. After a few hours she called back saying that yes it was sold, but if it fell through with financing, they will notify me. The next day I get a call from David G. that the car was available to me, so I promptly asked what can I do to secure the car as I live in Ohio, I said can I put $1,000 down without hesitation. Salesman, David said he would take only $200 to secure it for 48hrs. I got the receipt timestamped 10:21am and window sticker. I was told they wouldn’t be interested in my Audi as a trade. I starting getting my car appraised at noon that day in Ohio, while I talked to my wife, and waited on David to call me back for a detailed walk around the vehicle on FaceTime, and discuss finance terms. I got a call at 4pm from David via FaceTime to look at the car with my wife. I asked David to find out what the financing terms were on a loan. That night at 8pm, Sam the Sales Manager called and got hasty over the phone, he was like tell me where we're at? I didn't know what he meant... So I said I was waiting to hear from David or someone about what the financing terms were for a certified car, I never heard back. He jumped down my throat asking if I had even filled out paperwork for the financing. I said no, I wasn’t asked to yet, but no problem I can do that and I just want to know if I can pick this up after the 48hrs, since I was traveling so far and working over the weekend. He was really angry to learn that I was asking this, and “didn’t know,” I wasn’t available to pick up the car until a few more days. I mentioned I could buy it if it were a real problem, but he was going to check with the GM for me and get back to me the next day, (which would be less than 24hrs). The next morning, I found out they had fired my salesperson over this transaction. I tried calling to deal with a new salesperson, I tried to reach both managers with no return call that whole day. I talked to one salesperson but everyone pointed me to Sam or the GM. Sam finally called me back at the end of the day to tell me they had fired him, and didn’t seem interested in helping me purchase the car, repeating I had to get it by 48hrs- which I knew. I was furious with him that he blamed the firing of a salesperson on me. I didn’t do anything wrong, I was contacting them over 10 times a day to get this done. I thought they were busy and taking their time, because they weren't calling me back.. He kept just saying that it was only 48hrs to hold it, I mentioned I would even buy the car before I see it and pick it up. Sam was a little interested in that, but didn’t seem to want to help me. I told him that the firing wasn’t any of my business and how unprofessional this all has been. I didn’t understand what was done wrong, David had worked with me so well, and Sam had been the rude person to me all along. Long story short, I wanted to talk to John LaSala, the General Manager to get the deal done. John returned my call first thing 9:11am the next morning ( still within the 48hr hold) listened to me, apologized about the whole transaction, he said, "it was a comedy of errors" then kind of smugly told me, “The car was sold last night. There’s an owner driving it around right now.” Talk about infuriating. This is a used car with a color combination and deal that can’t be found everyday, which is why I sought them out, and immediately put a deposit on it. I did everything on my end that I could’ve possibly done, other than been local to them. They had another local customer that had purchased the car out from under me from the time I spoke with Sam at 6pm to 8pm when the store closed that Friday night. Again with a deposit holding it. Meanwhile John said he would come up with another great deal for me, but really just wanted to get off the phone with me and hoped that I just forget about this ordeal. Over the last week and a half: I’ve given John LaSala written copies of every detail of this event, no reply. I wrote John again about keep looking for an alternative deal for me, saying I would be patient to find something, with a reply he was looking every day… which I know is a lie, I’ve seen other cars on their site similar that he could’ve written me back to offer me a deal on. Also, they never refunded my deposit of $200, after John said he was going to. TERRIBLE! Bottom line, they listed a car too cheap and had to cover their tracks by getting it off the books as soon as possible, fired an employee over this, and really screwed a customer looking to help his growing family out, which by the way I had almost sold my car that day to complete this transaction under the deadline the dealership had placed to begin with. This was a disgrace and really makes the Infiniti brand look terrible. I will be writing Infiniti next to describe this situation and about the shady managers that I dealt with. I feel bad for the salesperson who got fired, but has to be better off than working for these despicable, so called car sales professionals. More

Great customer service Samantha is the reason I came to your dealership. I had gone to another but they did not return my calls promptly. Samantha called and got back to me Samantha is the reason I came to your dealership. I had gone to another but they did not return my calls promptly. Samantha called and got back to me within the timeframe she had promised. I then was put in touch with Zoe and she was able to close the deal over the phone effortlessly. It was one of the best car buying/leasing experiences I have had. More

Great Experience Leasing my First Infiniti I had an excellent experience at Ramsey Infiniti. After testdriving elsewhere and receiving the first quote on a Q50, I then called Ramsey. Samantha w I had an excellent experience at Ramsey Infiniti. After testdriving elsewhere and receiving the first quote on a Q50, I then called Ramsey. Samantha was the first person I spoke to and she was great to deal with. Professional, no non-sense, but still warm and gave off a great feel. Once we handled the preliminary negotiations I went into the dealership ready to move forward as the deal they offered beat my other deal by a significant amount, Once in the dealership (which is undergoing renovation but looks great anyway) I met the GM and Samantha in person. They set me up with Maged to finish the sale. Turns out the car I had come in for was missing a couple of things I really wanted. Not only did Maged facilitate in finding the car I wanted, but with a higher sticker price he still helped me secure the same exact deal I had come in for. Pick up day was a breeze, and Enrique in the financing department helped everything go quickly and smoothly. Seriously, everyone I met from the GM down to the guys moving cars around were extremely nice and helpful however they could be If you are looking for a first class experience, I recommend this dealership. More

Excellent! I had been to another infinity dealership and they made it so difficult to turn in my QX60 and get into new 2019 QX60....the whole game thing they do. I had been to another infinity dealership and they made it so difficult to turn in my QX60 and get into new 2019 QX60....the whole game thing they do.... back and forth with pricing. As a returning INFINITI customer it should be easier. Ramsey INFINITI was easy! Within the hour I had exactly what I wanted and for what I wanted to pay!!! Thank you!!! More

Awesome Experience Contacted dealership to see if they would be able to beat a lease deal that was given to me at another dealership. Had a pleasure of speaking with Sam Contacted dealership to see if they would be able to beat a lease deal that was given to me at another dealership. Had a pleasure of speaking with Samantha who passed on my information to Zoe, who went above and beyond to get me a great car for a great price. Awesome experience! Highly recommend Zoe and Ramsey Infiniti! More