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Ramsey INFINITI
Ramsey, NJ
1,637 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 661 service reviews
January 27, 2026
The service department experience was horrible. The advisor attempted to diagnose the car before it was even inspected. I never received a single phone call regarding the issue—no explanation of th The advisor attempted to diagnose the car before it was even inspected. I never received a single phone call regarding the issue—no explanation of the problem, no proposed fix, and no request for authorization before any work was performed. The customer receipt and warranty paperwork did not mention pulling a wire to fix the issue, yet work was performed without permission and initially not documented. I had to request that the service records be updated to accurately reflect what was done. After requesting that the invoice be updated, my email address was changed to an incorrect one. I was also treated as if I were being done a favor by not being charged for a battery charge, despite the issue being under warranty and the battery being less than seven months old. I requested the mechanic’s notes three times and was told they could not be provided. I also called the service manager multiple times, and none of my calls were returned. Had to go through the GM to get a call back service manager. The car has been run 2000 miles and issue still remains. Corporate has no bulletins on this “fix” with pulling a wire. Dealership Clearly is taking a guess and making up their own fix rather than replacing what the issue is. This is my 3rd qx80 bought from this dealer and before that it was the smaller suv. 4 cars bought and I have to take this one to a new dealer 40min away now to have serviced because Ramsey is unprofessional. More
by Fasolo
Employees Worked With
Jennifer Valleau, luke Incognito
August 11, 2025
We bought a Q60. Ivan was great to work with. Driving the car home the rear view mirror quit working. We live far from dealership. We have tried to get it fixed and a Ivan was great to work with. Driving the car home the rear view mirror quit working. We live far from dealership. We have tried to get it fixed and after at least 3 visits and broken promises we still do not have it fixed. Today we were promised a pickup and a loaner. Again no driver. About 2 weeks ago same situation except Ivan came and picked up car. Next day we were going to pickup the car and they did not have the correct part. Three times now they did not order the correct part or have the right part. Left message for GM no call back. More
by zaidkurdieh
Employees Worked With
Ivan , Kevin Gilbertson, luke Incognito
June 09, 2025
Service was was prompt complete and courteous. Drove us to restaurant for lunch during service. Car was washed and ready when we came back. Drove us to restaurant for lunch during service. Car was washed and ready when we came back. More
by Robertgkulak
Employees Worked With
Edwin Cruz, luke Incognito, Nuno Santos
February 10, 2025
Terrible experience with their finance manager Deokie Vargas. She was rude and unprofessional. I reached out to to her about an inspection sticker that was not placed on my car after buying it new. She Vargas. She was rude and unprofessional. I reached out to to her about an inspection sticker that was not placed on my car after buying it new. She had a "not my problem" attitude. I reached out to general manager Kevin Gilbertson and he ignored me completely. Not even a call back. Would never buy from here again. Once you buy the car they don't care! More
by mmanning25
Employees Worked With
Deokie Vargas, Kevin Gilbertson
January 06, 2025
I came for maintenance, which includes oil and transmission fluid change. Everything was done really fast. I also ask them to show me how my looks from the bottom. They did and we discussed what transmission fluid change. Everything was done really fast. I also ask them to show me how my looks from the bottom. They did and we discussed what else showed be done in the near future. Nice, friendly staff. Large, clean and bright lobby for clients. Coffee machine. Free WiFi. More
by birgsib
Employees Worked With
Gabrielle A MOS
June 08, 2024
recently took my car to Ramsey Infiniti for a simple oil change - their prompt and thorough inspection uncovered a few other issues. Some of these issues would have become a larger problem if they occurred change - their prompt and thorough inspection uncovered a few other issues. Some of these issues would have become a larger problem if they occurred during summer vacation travel, but because they were found early I will be in good shape . I was provided a loaner car while mine was being repaired - another great Infiniti! As always everyone was very helpful and courteous. I am always confident when I work with this dealer ! More
by dslarson
Employees Worked With
Jennifer Vall, Edwin Cruz
January 16, 2024
This is best an honest dealership I have experienced. The service staff is paramount, especially Jennifer Valleau and the service manager, Luke. The service staff is paramount, especially Jennifer Valleau and the service manager, Luke. More
by MIKEYFAB
Employees Worked With
Jennifer Valleau, luke Incognito
