I wanted to return my Nissan Sentra lease 3 months early with no obligation to buy another Nissan (I already had a replacement vehicle for the Sentra). I realized this was a tall order since I signed a lease contract and Nissan wants their money, but I was looking for something, anything to offset some of the costs. Just a throw me a bone to make it worth it deal. Plus, on a side note, I purchased 4 vehicles from the Ramsey AutoGroup over 20 years. 3 came from Ramsey Nissan. I thought this tall order would be met with an appreciation for being a dedicated customer, that and the low miles and excellent condition of the car could sway a deal. Like I said, I wasn't expecting to walk away with no out of pocket expense.So, fortunately for me, Gabriella from Ramsey Nissan called me and said Ramsey Nissan wanted my car (I leased the car through them). In fact, she called me on my way home from getting my Sentra serviced from their dealership. I thought that was strange, but hey, great! I made an appointment for them to see the car (I literally turned around and headed back to the dealership), but only after telling her my situation. This included the following. The Car was immaculate and was approx 10500 miles under mileage (25500 of 36000). No accidents or body work. No excessive wear and use. A CPO ready vehicle IMO based on the service write up that day. A car with a higher residual value due to low mileage and condition. And most importantly no obligation to buy another Nissan. She said come on down and I did. There, I met with Jay. I was told I would still have to pay the disposition fee and pretty much the 3 remaining payments. I mean wow! What's the point and way to waste my time. I may as well just keep the car as a spare until the lease ends in November. What did I just come back for? I pleaded my case, loyal customer, low miles, great condition, motivated to be done with the lease, but got nothing except an empty promise of a call back (Perhaps to better the offer, but I doubt it) which never happened anyway.
So, I Went to Hawthorne Nissan where they waived the disposition fee and one payment with no obligation to buy another Nissan. I saved hundreds vs Ramsey Nissan's "offer". So, for this review, if you want a dealership that doesn't value customer loyalty and will waste your time Ramsey Nissan is the place for you because that's exactly what happened to me. In turn, Hawthorne Nissan did fine by me. BTW, this was the first time I ever set foot in Hawthorne Nissan. Yeah, I get some dealerships give better deals than others, but in this case, are you kidding me!
After the fact, I did reach out to Ramsey Nissan about the whole situation and never got a response back. Which, to some degree, also prompted this review. Guess they couldn't care less. Needless to say, they will never again get my business.