Ramsey Subaru

90K service I'm sorry to say I do not remember any of the names of the people who helped me. All were great. From the person who greeted me from the time I drove I'm sorry to say I do not remember any of the names of the people who helped me. All were great. From the person who greeted me from the time I drove in to the girl helping with the loaner car to the person who helped me when I picked the car back up. If you More

Very Satisfied I was very pleased with the way the sale was handled. All of my questions were answered and I’m very happy to own the 2020 Limited Ascent. I was very pleased with the way the sale was handled. All of my questions were answered and I’m very happy to own the 2020 Limited Ascent. More

Intake person, James, very personable and accommodating. Only one nit reduced a rating of 5 stars to 4 stars. One car problem fix was overlooked the first time. The emergency brake was not engaging the brak Only one nit reduced a rating of 5 stars to 4 stars. One car problem fix was overlooked the first time. The emergency brake was not engaging the brakes and did not hold or stop the car. James thought it was an issue of the travel on the cable so he had that adjusted but once he understood the problem, he had it attended to, with his apologies More

Great Experience My sales consultant, Brad Bookstein, was fantastic. He was able to answer all of my questions or get the answer for me. I took quite a while (weeks) t My sales consultant, Brad Bookstein, was fantastic. He was able to answer all of my questions or get the answer for me. I took quite a while (weeks) to make my decision and Brad followed up periodically without being annoying. When I picked up the car he helped me feel comfortable with all of the features and called a few days later to see if I needed anything. Very personable, easy going guy. I only wish that the fantastic warrantee options had been presented prior to picking up the car. I would have liked more time to think about them. It didn't stop me from getting the extended warrantee though. The nominal cost is more than worth the peace of mind. More

service for oil + recall of ignition Service was good and keep me apprised of the status of car as I waited for it. The only concern I have is this a new 2019 car and I already have recal Service was good and keep me apprised of the status of car as I waited for it. The only concern I have is this a new 2019 car and I already have recall already. I hope this isn't a sign of things to come? More

Car Service It was a great service session. The waiting room was comfortable and the work was completed timely with constant updates by the representative along t It was a great service session. The waiting room was comfortable and the work was completed timely with constant updates by the representative along the way. More

Excellent Service The Express service is great. Coffee, snacks, water etc is a nice touch. Very polite team that LISTENS to the customer. Car wash is also a very ni The Express service is great. Coffee, snacks, water etc is a nice touch. Very polite team that LISTENS to the customer. Car wash is also a very nice touch and well done. More

Subaru service top notch Great service center. Customer care service people very professional. No waiting upon arrival. Quick service overall and service people seen sincerely Great service center. Customer care service people very professional. No waiting upon arrival. Quick service overall and service people seen sincerely interested in helping. Very comfortable waiting area with good quality snacks and coffee machine that is high grade. More

Disappointed My advisor was awesome. That being said, my appointment was for 7:30 a.m. I arrived at 7:25 and the technician would literally not open the door un My advisor was awesome. That being said, my appointment was for 7:30 a.m. I arrived at 7:25 and the technician would literally not open the door until 7:30 on the dot. I even pulled away from the garage, parked the car, and walked inside and I was told I had to get back in my car and pull back up to the garage and wait until 7:30. that was after I reached out my hand with my key and said but my car is right here. Also, over $2000 in recommendations we're made for various service items that I feel we're not at all necessary. For the first time I don't trust Mahwah Subaru service and feel that they were trying to take advantage of me. That is disappointing. I still don't know what I paid almost $300 for. Oh, and then when selecting my loaner the technician asked if I could "handle" an outback (I have a Forester and used to drive a Ford Explorer). I found that quite insulting and sexist. My past few visits to service have been disappointing. I do not know if there's been a change in management but aside from the advisors the the customer service is not the same. Next time I'll be going to Liberty for sure. More

Subaru Crosstrek Seriously, one of the best people to deal with. This is the second vehicle we've gotten from Ramsey and it's because of how low pressure, simple and e Seriously, one of the best people to deal with. This is the second vehicle we've gotten from Ramsey and it's because of how low pressure, simple and easy Alex makes this entire process. More