Ramsey Subaru
Ramsey, NJ
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3,990 Reviews of Ramsey Subaru
Hands down the best customer service ever. Easy entry to the building, huge waiting area with plenty of comfortable seating, 2 flat screen TVs, high top tables, free Wi-Fi, large clean restroom Easy entry to the building, huge waiting area with plenty of comfortable seating, 2 flat screen TVs, high top tables, free Wi-Fi, large clean restrooms and free snacks & coffee. Made a long wait easy and enjoyable. Oh and a complimentary car wash, they even rinsed my floor mats. More
Courteous, quick and efficient. I was able to get an appointment within a week. When I arrived, my appointment was not on record, so that was disappointing. However, the rep said it I was able to get an appointment within a week. When I arrived, my appointment was not on record, so that was disappointing. However, the rep said it was OK, the car would be serviced anyway. The waiting area was nice, clean and spacious. The service only took about 40 minutes, probably because it was just for a recall replacement of the brake light switch, but they also did a 15 point inspection in that time. The paper record I received was clear and detailed. More
Excellence Great service with a smile, could not ask for a faster yet sufficient service department that got things done the right way the first time Great service with a smile, could not ask for a faster yet sufficient service department that got things done the right way the first time More
Salesman and Finance Manager was great!! They were very helpful and go through all the details with us. 2019 Outback Ltd. 2.5 Superb! I'll definitely recommend friends and family. They were very helpful and go through all the details with us. 2019 Outback Ltd. 2.5 Superb! I'll definitely recommend friends and family. More
great Always nice and clean and neat there snacks and coffee while you wait for your car. Never need an appointment because I cant always go Always nice and clean and neat there snacks and coffee while you wait for your car. Never need an appointment because I cant always go More
squeaky noise from the engine. I bought a new Ascent from Ramsey Subaru and I started to notice squeaky noise from the engine and vehicle gets jerks same time dropping the rpm's. Th I bought a new Ascent from Ramsey Subaru and I started to notice squeaky noise from the engine and vehicle gets jerks same time dropping the rpm's. This problem is very sporadic it could happen many times a day and it won't next two days. I did shared a video of took with the service rep but they just say they cant replicate. I do lot of high way driving and worried it could break some day. I really hope someone can escalate it and get my problem resovled. Will be reaching out to Subaru corporate if this issue continues to happen. More
FORESTER PURCHASE Salesperson was very helpful and knowledgeable. We traded our 2015 Forester because of all the improvements in the 2019 model Forester. We ordere Salesperson was very helpful and knowledgeable. We traded our 2015 Forester because of all the improvements in the 2019 model Forester. We ordered the car and it took several weeks to arrive. More
Pleasant staff Any question I had was answered in a pleasant way. After the service was completed and the car washed, I asked John if someone might correct the time Any question I had was answered in a pleasant way. After the service was completed and the car washed, I asked John if someone might correct the time on the car clock which I find troublesome to change. He quickly offered to do it himself. More
Excellent experience every time. The waiting area is a nice place to bring work so you can do two things at the same time (get your car serviced and some work done). nice place to bring work so you can do two things at the same time (get your car serviced and some work done). More
Purchasing my 2019 Crosstrek Purchasing my new 2019 Crosstrek was an extremely pleasurable experience from start to finish. Everyone at this dealership is very friendly and helpfu Purchasing my new 2019 Crosstrek was an extremely pleasurable experience from start to finish. Everyone at this dealership is very friendly and helpful. From my first meeting with Mat Dissinger, my salesman, I knew this would be an easy process. Having purchased a 2016 Crosstrek from Ramsey Subaru a few years back, I knew from past experience that I wanted to return back to trade in the 2016 and purchase the 2019 vehicle. Mat was very helpful in going over the details of the car and the trade in process. The vehicle I wanted was not in stock and had to be ordered. Mat was extremely helpful in keeping me up to date via email on the status of the car order. The car actually came in to the dealer earlier than anticipated - which was a very nice surprise! A HUGE thank you to Mat for everything! Corey, in the finance dept. was also very helpful and explained the details of the financing very clearly on the day I picked up the car and signed the paperwork, I have purchased other makes of cars from other dealerships in the past, but after owning my first Subaru, I will never buy anything but a Subaru again!...and always return to Ramsey Subaru! More










