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Ramsey Subaru

Ramsey, NJ

4.8
3,990 Reviews

905 Route 17 South

Ramsey, NJ

07446

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3,990 Reviews of Ramsey Subaru

April 13, 2021

The service department at Ramsey Subaru is excellent. Check-in was very quick and easy. All of the staff are friendly and very professional. An overall great experience. More

by MARKLANTIGUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano, Esma Batca
Apr 13, 2021 -

Ramsey Subaru responded

Thank you for sharing your service experience with us, we're glad it was a great one!

April 13, 2021

Have been bringing my car here for over 20 years. had a head gasket by Subaru replaced in 2012. now they say my outback needs another. Not true AWFUL ! More

by FASTFINGERS
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Esma Batca
Apr 13, 2021 -

Ramsey Subaru responded

We're sorry to see that you're unhappy with your service visit. We don't suggest or recommend services if we don't see them as necessary. If you have any questions regarding your diagnosis at all, please reach out to our service team and they'll be happy to explain what they found in more detail.

Apr 13, 2021 -

FASTFINGERS responded

Subaru service said two things: one, that I needed a head gasket (after replacing that in 2012 for $1800 at Subaru, and I needed two radiator hoses.) I just had the two radiator hoses replaced elsewhere. The charge at subaru was $575 and I had it done elsewhere for $126. That is unacceptable. The price disparity is too great!! They also said that I did not need a head gasket again, but only had a slight oil leak. The car is 2003 and has 162K miles on it. I love my Outback and plan to get another. I am a senior and it probably will be my last car. This is is first and only time I have been so disappointed in Subaru service.

April 12, 2021

Great staff at this location! I have 2 vehicles 2017, 2020 outback that I bring in for service and I have never had any issues. More

by MCMAHONJR44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano, Esma Batca
Apr 13, 2021 -

Ramsey Subaru responded

Thanks so much for your loyalty!! We're thrilled to see that you're having great experiences with our service team!

April 11, 2021

My dealer representative, Adam, made my experience easy and he was very knowledgeable about the Subaru brand. I will definitely go back for a second vehicle. More

by SV2649
Recommend Dealer
Yes
Employees Worked With
Adam Grant
Apr 13, 2021 -

Ramsey Subaru responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

April 11, 2021

Glad to see Esma is back! Always professional, courteous and friendly! Attentive to customer service and follows up accordingly. Esma is an asset to your team! More

by ADAMENDEZ410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esma Batca
Apr 13, 2021 -

Ramsey Subaru responded

Thank you for sharing, we're glad you had a great experience with our Service team!

April 11, 2021

Check-in was smooth. Service rep kept me informed about progress. First car service since pandemic so needed filters and not simply an oil change. It took far longer than I had thought, but was glad to g More

by revsueq
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano
Apr 13, 2021 -

Ramsey Subaru responded

We're so glad to see you had a great experience with our Service Department, thank you for sharing!

April 11, 2021

Rob the salesperson was excellent!! I highly recommend him if you ever need to purchase a car!!. I was a first time buyer and Rob made my experience wonderful, easy, and answered all my questions. He wen More

by JENNIFERGUILLEN15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Guarino
Apr 13, 2021 -

Ramsey Subaru responded

Thank you for the great comments, we're glad to see you had a positive experience!

April 10, 2021

As always, its an excellent professional experience at Ramsey Subaru. Thank you very much for taking care of me and my Subaru. Always a pleasure. More

by STREUSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service, Jon DeStefano, Esma Batca
Apr 13, 2021 -

Ramsey Subaru responded

Thank you for sharing this with us, we appreciate your loyalty, and the kind review!

April 10, 2021

Very helpful and professional. Got what I was looking for. No pressure sales tactics. Respectfully answering questions and making recommendations. Would not hesitate to recommend my friends. More

by ERNIEBARTELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service
Apr 13, 2021 -

Ramsey Subaru responded

We're so happy to see reviews like this, thank you for sharing!

April 09, 2021

From the associate greeting me when I first drove in , through the service technician, everyone was professional, friendly and polite. It is a comfortable waiting area and once COVID is over will once aga More

by DSOLOMO3
Recommend Dealer
Yes
Employees Worked With
Morgan , Jon DeStefano, Esma Batca
Apr 09, 2021 -

Ramsey Subaru responded

We're so happy to see reviews like this, thank you for sharing your service experience with us!

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