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Ramsey Volvo

Ramsey, NJ

4.5
1,252 Reviews

575 State Route 17

Ramsey, NJ

07446

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1,252 Reviews of Ramsey Volvo

September 04, 2020

Service was excellent overall. Steve, my service advisor, was very accommodating, receptive and friendly. Doug, my technician, always performs outstanding service. He’s knowledgeable, professional More

by Malta48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve...excellent. Doug....outstanding., Thomas Galli, John Montenegro
Sep 25, 2020 -

Ramsey Volvo responded

Thanks so much for sharing, we appreciate your service business!

September 03, 2020

I had the pleasure of working with Jose Pujol from the service department who was attentive, responded quickly and cared about me and my vehicle? He was excellent and puts his customers first! Thank you More

by SHANNONCHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Pujol
Sep 03, 2020 -

Ramsey Volvo responded

Thank you for sharing your service experience with us, we're glad it was a great one!

September 03, 2020

We just leased a Cross Country and the service was efficient, friendly, staff were prepared and obviously very experienced. It was and excellent experience and I recommend anyone looking for new car More

by JBALDUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Montenegro, Carlos Perez
Sep 03, 2020 -

Ramsey Volvo responded

Thank you for sharing this with us, we appreciate the kind review!

September 03, 2020

We had a flawless experience buying a CPO Volvo V90. No pressure, super easy experience. Thank you Chris! Our car is top notch, and price was fair. More

by BrooklynDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Corrigan
Sep 03, 2020 -

Ramsey Volvo responded

Thanks so much for sharing, we're glad you had a great buying experience!

September 03, 2020

dealership that doesnt honor their promises to their customers. promised to mail me my license plates in March, we are now into September and they are trying to charge me for shipping. Apparently Due t More

by KARENHPARK
Customer Service
Recommend Dealer
No
Employees Worked With
Thomas Galli
Sep 04, 2020 -

Ramsey Volvo responded

Hi Karen, Thank you for your review. Unfortunately with the Pandemic the DMV was very backed up which caused delays. We are extremely sorry for this however this was completely out of our control. It is company policy to charge for plates to be sent overnight. We would rather not send plates via courier because if they get lost, it’s the customers responsibility to get a police report and the go to DMV and pay for new ones. Because of the delay we will gladly waive the fee for your plates to be sent and send them to you. Kind Regards, Josh Jacobson, General Manager/ jjacobson@ramseycars.com

Sep 04, 2020 -

KARENHPARK responded

The issue is not the delay of the plates. The issue is, prior to Covid I was told the plates would be sent to me free of charge. FIVE months later, I am asked to pay for said plates and told this is a new policy instated by VOLVO and nothing can be done about it. Sales rep even stated if he paid to UPS them himself he could be terminated, another VOLVO policy. Don't make policies that create situations like these for your employees. If you promise to send plates to a client DO so. Doesn't matter what happened beyond your control. You failed to do the right thing that was within your control

Sep 04, 2020 -

Ramsey Volvo responded

We understand your frustration, and are trying to do the right thing. Can you please check your private messages, we do not have a client under your screen name in our system. As soon as we have the proper name, we will send your plates out free of charge. Thank you.

Sep 04, 2020 -

KARENHPARK responded

I have purchased two cars from you guys in less than one year. XC40 and XC90. For you to implement these new "policies" and email a credit card request forms for UPS shipping of my plates is insulting. The rep knew he promised to send them to me. When the plates came in he didn't even tell me there was a charg to ship them- he said he'd send me a form so that the dealership would release the plates to me. This just shows how uncomfortable you are making your reps. Additionally, take a look at what you have promised your clients before you start making arbitrary policies to try and gauge your customers during this pandemic

September 03, 2020

Just had my car in for routine service all went well. I had to wait a few hours but it was very clean and comfortable. They had a TV and WiFi so wasn’t a big deal. Everyone was friendly and the car seems t More

by PTJUSTINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John peter
Sep 03, 2020 -

Ramsey Volvo responded

Thank you for your honest feedback. We do appreciate your business. Our service fees are in line with other dealers, and having experienced Volvo Technicians working on your car is an advantage that other facilities don't have. I addition, all of our work is warrantied and we perform a multi-point inspection at every visit. We hope that you will return to us for your service needs in the future.

September 02, 2020

Ramsey has a huge selection of CPO, and working with Chris was a pleasure! The entire staff in very accommodating from the moment you walk in. More

by AFTON.PHILHOWER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Corrigan
Sep 03, 2020 -

Ramsey Volvo responded

Thank you very much for sharing!

September 02, 2020

Jose from the service department was quick, informative and patient. He addressed all of my concerns without condescension, was cordial and very professional. It was an excellent experience. More

by Remy
Recommend Dealer
Yes
Employees Worked With
Jose from service , Chris Corrigan
Sep 02, 2020 -

Ramsey Volvo responded

Thank you for the great feedback, Remy - we're glad you had a great service experience!

September 01, 2020

Fast, friendly and courteous. That’s it. That’s it! That’s it!! That’s it. And that’s all folks!!! Really, that is all I have today !! More

by PLATZPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Smith
Sep 02, 2020 -

Ramsey Volvo responded

Thank you!!

September 01, 2020

Everyone works as a team. The service department is wonderful. John Smith is terrific. I had a loaner car for a week while my car was being fixed. More

by Cgormeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John smith
Sep 01, 2020 -

Ramsey Volvo responded

Thank you for the great feedback from your service visit - we appreciate your business!

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