Randall Reed’s Planet Ford 635

This has to be the worst dealer ship in the USA. I've only returned here because I thought I was returning for a warranty issue with the dealership. I own a 2018 Ford Transit. The AC went out and wa I've only returned here because I thought I was returning for a warranty issue with the dealership. I own a 2018 Ford Transit. The AC went out and was repaired by Planet Reed and 11 months later it was out again and I felt I had to go back to them. It went out 9 months later and again I felt the part was under warranty and I had to return to this place and again the AC went out for a 3rd time withing a year and again I was back at Planet Reed. They had really messed up a lot and it's too much to even write. This is the ultimate mess up here and no one is left paying but me. Here is the latest mess up. My 2018 Ford van broke down 10/29 while I was traveling. I was almost to Austin TX and I had the van towed to Plant Ford in Dallas. The service manager called me and was diagnosed with motor failure. I told them I had an extended warranty. I later received a call that I was advised I was out of warranty. I was provided me a receipt that my van had 125,376 miles. (376 miles out of warranty) and estimated almost 11k to repair. I had the van towed to a different shop on Nov 4th that said they could possible do it for 8k. After being delayed for too long I had the van towed to Rockwall Ford Nov 20th. Rockwall Ford and advised me since I have a 96 loyalty score with Ford to reach out to Ford's Corporate office to request financial assistance. This was the first time I knew of or had heard that Ford's corporate office even had such a plan. It took until Dec 16 for Ford to agree to pay something and until Jan 4th for Ford to say they would pay 60 %. That left me paying almost 4k. Now I got on the phone to ask Ford for a complimentary additional extended warranty on the whole van since I've had so many problems. I've had the air conditioner replaced 3 times. The first time was 9 months after purchase. My husband over heard me say the van had 125, 376 miles on it. He corrected me that the van only has 123,583 miles at that time. I told him he must have mad a mistake. He pulled up a photo he had taken on his drive home from picking up the van. This would mean I was under warranty this whole 77 days without my van. I own a business and had to turn down a lot of business due to not having my van. I've lost a documented over 27k in revenue, I paid Planet Ford $170 diagnostic, I paid $3800 out of pocket and I spent 2k on a rental car. None of this would have ever been an issue had Planet Ford not told my warranty company the wrong mileage. I believe Planet Ford acted in bad faith because they can get more money from me that from a warranty company. I deserve to be compensated. I reached out to Planet Ford and was only told to contact their attorney. Planet Ford never even said I'm sorry". I have a 11 minute conversation recorded between me and the service manager, i'll call him A.S. where he told me they're not willing to do NOTHING. The company's attorney did phone me around the end of January and said the was going to get PF to at least file with my warranty company and I never heard from him again. As of today April 5th I'm still on the losing end. I filed a complaint with the BBB and Planet Ford lied and said I REFUSED financial assistance through his company. You have to know a lie when you hear one. Why on earth would I refuse financial assistance on a 11k bill. PF never even offer to give me my diagnostics fee back. This is the worst company ever and I hope someone read this til the end. More

I am always pleased with the service I receive. Greg Lusk is always very professional and I am pleased with the entire process. Greg Lusk is always very professional and I am pleased with the entire process. More

Jeff H, Pam are great to deal with, I wish I could separate out this bad review of the dealership vs their positive roles. Suzanne tried to be a positive party to my many issues with my vehicles, Ant separate out this bad review of the dealership vs their positive roles. Suzanne tried to be a positive party to my many issues with my vehicles, Anthony the service manager is ignorant and could care less about the customer issues or quality of the work they are doing, but in the end the dealership itself was unable to fix my issues on my truck, in fact they have failed numerous times to correct the issues as they continue to come back within a few short miles of leaving the service bay. I tried to get FORD to help but they refuse to call me back, all of my issues are under warranty and as of yesterday I receive a letter from the dealerships attorney telling me to cease and desist all communication with the dealership. So basically I have issues with both of my vehicles of which only 1 dealership has ever serviced or worked on it, I have been a patient and loyal customer always working with them when they could not get to me in a timely fashion, or when they had my vehicle for 6 months at a time leaving me without a vehicle drive. Now they just say go somewhere else and threaten me with their lawyer. I am disheartened that they would treat a customer this way and leave them without many options to fix their vehicle. I would not recommend this dealership for purchase or service, I would hope the few good people that work there find a better place to value them. More

Service department is friendly & answers my questions. Don did a good job keeping me informed about my vehicle. Don did a good job keeping me informed about my vehicle. More

Awesome people great service ! ! Service Advisors very knowledgeable..Your parts department is the best in Texas . ! Service Advisors very knowledgeable..Your parts department is the best in Texas . More