Randall Reed’s Planet Ford 635

Wouldn't take my kids bike to them for repairs. Took my truck in for oil change, faulty service ended up costing 8,400 dollars in repairs. They wouldn't stand behind or take responsibility for what Took my truck in for oil change, faulty service ended up costing 8,400 dollars in repairs. They wouldn't stand behind or take responsibility for what they did. Worst experience of my life dealing with service and used truck department. Wouldn't recommend them to my worst enemy. More

This dealership Prestige Ford, had an F-150 that was the exact truck that I had been looking for. It had every option and was equipped as if I had ordered it myself. My only problem was the price which was exact truck that I had been looking for. It had every option and was equipped as if I had ordered it myself. My only problem was the price which was being advertised as $35,132.00 with a Ford Customer Cash Rebate thru July 31,2013 of $3500.00. I just thought it might be more than I should spend even with the discounts, but without the advertised incentives and rebates it was certainly a no. So I continued to struggle with the decision for three weeks. Looking at the truck nearly every day on the dealership's website. After carefully weighing out all the factors I came to a decision. I decided to buy the truck and called the dealership only to learn from the sales person that the pricing on that truck was incorrect (bear in mind, I had been looking at this truck on the internet for three weeks at this price) an the truck would be $3000.00 more due to the fact that the dealership had installed "add ons" and I think mentioned something about wheels but had somehow not adjusted the price to reflect these extras. Bottom line, the price went from $35,132.00 to $ 38,132.00 while I was on the phone, with the sales person. The next day I called the General Manager of the dealership to tell him that I thought that they should honor the price they had been advertising for weeks! He told me he would check into it and call me back and he didn't. I addition, did I mention that I have already bought one truck from this dealership and was a returning customer? Not only is it bad business to have your customer feel like he's been the victim of some type of bait and switch scam, I do believe it is illegal. One other thing about the situation, I have spoken to a salesman, the assistant GM and the GM and not one of these people has said to me "I am sorry for this mess and we will do everything we can to make it right for you". Seems to me that is what "customer service" should be all about. Frustrated!! More

After a rear end collision, I took my Ford Focus into the service center to have it fixed. The car was running fine before getting it fixed. The collision just caused the rear end bumper to be damaged as wel service center to have it fixed. The car was running fine before getting it fixed. The collision just caused the rear end bumper to be damaged as well as the reverse lights. I took my car to the dealership because I felt that it was the safest and most reliable place to get my car fixed. Within 24 hours of getting my car back, the battery died. I thought nothing of it and had it replaced for free since it was under a warranty. But the car had been a little slow to start since I got it back. I honestly thought nothing of it until today when it didn't want to start. I took it to the Auto Zone down the street and had a system check done on the car. The starter was bad. The mechanic who looked at the car said that the starter looked old. Well, I had to have my car running and paid to get the car fixed, the starter replaced. But, when the mechanic replaced the part, they showed me that the starter was not the original factory part, but was from a junkyard. It was clear that the part was from the junkyard because it was marked with the junkyard marking system, was much older than the car itself, and did not have the Ford logo on it like all of the other factory parts. I bought the car NEW from Ford. I am the first and original owner. No one has owned the car except me. I have NEVER EVER had the starter replaced before. The original factory starter should have been in the car. Obviously, one of the mechanics working at the dealership in the service department switched out my starter with one from the junkyard. I have never ever heard of this happening before and am shocked and outraged that such an event would even occur. I am also concerned for everyone else who has gone there and who might in the future who may unknowingly encounter this mechanic. More