Randall Reed’s Planet Ford 635

I am George's wife. I took our Ford Focus for scheduled maintenance (outside warranty) and to deal 2 recalls and with 3 problems. From my first phone call to schedule th I took our Ford Focus for scheduled maintenance (outside warranty) and to deal 2 recalls and with 3 problems. From my first phone call to schedule the work through retrieving my car, this dealer's people were outstanding in their service and care for me as a customer. Sharon was my contact. She told me the prices for the scheduled maintenance and deleted the cost of the oil change because I'd just had it done. Most dealers won't do that with a set price for the maintenance. So, FIRST STAR. I asked how long to wait for it and was told they would need it all day (bummer), but they had a van which would deliver me anywhere with a 10-mile radius and pick me up when my car was done. SECOND STAR. Since I use a wheeling walker, I was very nervous about whether I would be able to get into a van. I called and spoke with Sharon again, who reassured me and had me look up the van model on line. She treated me with respect and understood my fears. THIRD STAR. I brought the car in at 7 am, a bit early. Sparkling clean building inside and out. I never experienced that before. Another service person checked me in. He saw that I was using a seated walker, and suggested that I just wait there for the van, which was getting gas, instead of walking the distance to the waiting room. FOURTH STAR. Stan, the van driver, very graciously hauls my walker to the back of the van with a smile. We had a lovely chat while he drove me home. Again, sparkling clean vehicle inside and out. FIFTH STAR. Just as the van was dropping me at my home and Sharon called to go over the list of things needing to be done to make sure that nothing was missed. I'm used to dealers who grudgingly take my car and never call me, and I end up trying to track them down and my car late in the day. SIXTH STAR. Eleven am Sharon calls again to tell me the cost of replacing an item I had wanted repaired. Reasonable price. SEVENTH STAR. At 3:45 I receive another call from Sharon. She tells me the car isn't ready yet, and the van stops at 4 (which I already knew). Since my next day was crazy with a very tight window for car pickup, Sharon arranged it all again with smile, no complaints or saying it can't be done. EIGHTH STAR. The next day Sharon calls about 9 am to tell me that my car is ready and the van will pick me up at the time I needed. Cost for the work is way less than expected. I only needed a fuse and not a replacement part. HONESTY. I was able to prepay the bill. NINTH STAR. At noon, the van arrives 5 minutes early, and Stan calls to let me know he's outside. We arrive at the dealership. Stan races to get my key and bring the car up next to the van. I'm in my car and ready to go within 5 minutes of arrival. TENTH STAR. NO ONE CAN BEAT THE PEOPLE AND SERVICE AT THIS DEALERSHIP. It gets 10 stars! More

Sharon was fantastic! She helped me understand what was wrong with my truck with a visual she had a available. I recommend Ford to adopt this technique to help customers u She helped me understand what was wrong with my truck with a visual she had a available. I recommend Ford to adopt this technique to help customers understand the recommendations made. More

I was at Randall Reed's Planet Ford 635 in Dallas, TX recently for a service to my Lincoln MKC 2015 vehicle. I came across with Mr. Richard Ziulek for the required service. His courtesy, listening to cus recently for a service to my Lincoln MKC 2015 vehicle. I came across with Mr. Richard Ziulek for the required service. His courtesy, listening to customers like me, understanding the services I needed and above all the time it took to complete the service is extra ordinary. I am very grateful to his outstanding customer service. I strongly recommend any customer to contact Mr. Richard Ziulek for the best customer satisfaction. Thank you, MM More

Wants over 6k above MSRP claiming its a "reasonable" market adjustment. Thank you NO. Plenty of other dealers NOT screwing customers from day one market adjustment. Thank you NO. Plenty of other dealers NOT screwing customers from day one More

They don't update there website. So if you want to know the inventory you will have to call. So if you want to know the inventory you will have to call. More

I have gone there for 25 years salesman like Sheldon and Jeff are always so professional. The tech in the back Fernando## is very informative of what needs to be done and how to plan things out. Nine differ Jeff are always so professional. The tech in the back Fernando## is very informative of what needs to be done and how to plan things out. Nine different cars they have worked on and I am satisfied More