Randall Reed's Planet Ford

This last service I had done, was great no problems, service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an app service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an appointment, was told by one service person appointment really didn’t mean anything I would probably have to wait 2 or 3 hours . The guy was rude and obviously really didn’t care. Made fill like once we sold you the vehicle, now we’re gonna treat you like crap. I was done with planet ford, I started to leave and thankfully services manager Samantha Frank stepped in and took care of me every time after that , she was great to work with. I would have given 5 stars for my last service, but given the totality of all my experiences I gave 4. More

great service, freindly and fast waiting area clean and organized all the workers were taking care of business organized all the workers were taking care of business More

Joseph Faul is a pleasure to work with. He keeps his customers of the day on progress of repairs. He keeps his customers of the day on progress of repairs. More

From the moment we drove in, we were greeted with prompt and amazing customer service. Valeria Delgado was very helpful, friendly and knowledgeable. Mr. Manny Diaz was also very helpful and friendly through and amazing customer service. Valeria Delgado was very helpful, friendly and knowledgeable. Mr. Manny Diaz was also very helpful and friendly through the whole process. We felt very comfortable in working with the both of them. The best part is that thanks to them our 17-year-old felt very comfortable and drove out in a car that she absolutely loves! Thank you, Miss Valeria and Mr. Manny!!! More

Worst experience ever from a dealership. The lies and deception from everyone is unacceptable. Run don't walk feom this place. The lies and deception from everyone is unacceptable. Run don't walk feom this place. More

Nobody looked at or worked on my vehicle. This is the 2nd bad experience with this dealership. NEVER AGAIN! This is the 2nd bad experience with this dealership. NEVER AGAIN! More

The customer service was good. Salesman was good. Everything went smoothly. Only disappointment was paying 5000 over MSRP don’t think that’s right but it is what it is. Salesman was good. Everything went smoothly. Only disappointment was paying 5000 over MSRP don’t think that’s right but it is what it is. More

Kelli C. took total responsibility to assure that I was treated fairly. The next time it needs service, my 2013 Fusion and I will return. took total responsibility to assure that I was treated fairly. The next time it needs service, my 2013 Fusion and I will return. More

Good service and friendly customer service. Answered questions and returned calls. I will recommend to my friends Answered questions and returned calls. I will recommend to my friends More

Poor communication, lack in customer support, and dissatisfied with time management. Surprised that there was no regard for customers time. In the past I’ve had nothing but good things to say. Disapp dissatisfied with time management. Surprised that there was no regard for customers time. In the past I’ve had nothing but good things to say. Disappointing, and I’ll have to drive farther to get better service. More