Randall Reed's Planet Ford

The service writer who waited on me, Kelli Campbell, is totally awesome. She is knowledgeable and very professional person, she know what she is doing. If I have to come back, she will be the only servi totally awesome. She is knowledgeable and very professional person, she know what she is doing. If I have to come back, she will be the only service writer I would want to deal with. More

I was a little unhappy that my rear winshield washer fluid no longer works. I had my windshield washers changed. The service advisor called me to tell me about issues needing to be addressed on my ca fluid no longer works. I had my windshield washers changed. The service advisor called me to tell me about issues needing to be addressed on my car. He asked if I used my rear windshield wiper. I did tell him yes. Now the fluid does not work. I don't have time to take it back in to be fixed at this time. Very frustrating. More

It was a pleasure working with my service advisor Tim. He was very thorough and kept me informed at all times. He was very thorough and kept me informed at all times. More

My salesman was amazing! However, I was required to put $500 down to reserve the vehicle, and still haven’t received that money back, I am also still receiving bills from the However, I was required to put $500 down to reserve the vehicle, and still haven’t received that money back, I am also still receiving bills from the vehicles that I traded in. More

Should take appointments takes to long. Service papers not filled out with specific services done Service papers not filled out with specific services done More

The Service Department is always on their game. Kelli Campbell has been superb and ensures her customers are taken care of Kelli always keeps me up to data on the service progress and notifies me Kelli Campbell has been superb and ensures her customers are taken care of Kelli always keeps me up to data on the service progress and notifies me when there may be an issue with a part, like tires. More

In a LESS than ideal market for customers looking to purchase a vehicle, Michael Grissom and Planet Ford made the process as good as it could have been. purchase a vehicle, Michael Grissom and Planet Ford made the process as good as it could have been. More

Great service, The salesman JJ stayed on top of getting my truck ready after we found out it had a couple of recalls that needed immediate attention. I was given a brand new Lightning to use while I waited my truck ready after we found out it had a couple of recalls that needed immediate attention. I was given a brand new Lightning to use while I waited for parts to arrive and repair to be completed. The dealership is very professional and easy to deal with. It is a modern facility, and kept up well. More

Knowledgeable on customers vehicles staff is friendly helpful they always take care of their customers helpful they always take care of their customers More

Sales rep was pleasent however there were some items on the truck that were missing or damaged. And the sales rep was like “ well that’s an issue you didn’t notice, it’s not our problem”. The gas door woul the truck that were missing or damaged. And the sales rep was like “ well that’s an issue you didn’t notice, it’s not our problem”. The gas door would not stay shut. I decided to take it to a dealership in Katy to get them to fix it over planet ford. I paid for it out of pocket but just not helpful after the sale. More