Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Randall Reed's Planet Ford - Service Center
Humble, TX
1,328 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,328 Reviews of Randall Reed's Planet Ford - Service Center
Sort by
February 10, 2020
Knowing that I have Premier extended warranty, dealer can be more accommodating to my schedule and have on site rental initiated to prevent unnecessary 2 hour wait. be more accommodating to my schedule and have on site rental initiated to prevent unnecessary 2 hour wait. More
by cwlaoc
Employees Worked With
February 08, 2020
Excellent service by this dealership Very pleased with the service that I received from this ford dealership. Kept updating how the service was going on with my F-150 Ford Very pleased with the service that I received from this ford dealership. Kept updating how the service was going on with my F-150 Ford More
by magnoliaplace
February 05, 2020
Service Tim did a great job handling my F250 repair issue. Repair done in reasonable time and reasonable cost. Tim kept me informed of status. Good Tim did a great job handling my F250 repair issue. Repair done in reasonable time and reasonable cost. Tim kept me informed of status. Good More
by 250 owner
Employees Worked With
Tim Znidarsic
February 05, 2020
Very professional, courteous and thorough. Great people to work with for service on our F150 and F450. Jeff Stapp runs a great service department with excellent techs. to work with for service on our F150 and F450. Jeff Stapp runs a great service department with excellent techs. More
by Joelbrookshire
Employees Worked With
Other Employees :
Jeff Stapp, Nick Lang, John 'JT' Thomas
February 04, 2020
Always Great Service I take my F250 for everything I need for my truck. the service, professionalism, friendliness and speed is the reason. if there are any findings they I take my F250 for everything I need for my truck. the service, professionalism, friendliness and speed is the reason. if there are any findings they always call before proceeding with the work. More
by roger
Employees Worked With
Irma
January 31, 2020
This dealership is excellent. They fixed my vehicle & did an excellent job. It was ready in the time they promised. The service employees were so nice. Josh was great thru the whole process. Thank you did an excellent job. It was ready in the time they promised. The service employees were so nice. Josh was great thru the whole process. Thank you. More
by Rita
Employees Worked With
Josh in collision center
January 29, 2020
Service was outstanding. Amanda was very nice, knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks More
by bakerhcb
Employees Worked With
January 29, 2020
My advisor J.T was really attentive and helped me out really fast. I am always happy at this dealership because they are fast to do my oil change and everyone is friendly. really fast. I am always happy at this dealership because they are fast to do my oil change and everyone is friendly. More
by lizachp
Employees Worked With
John 'JT' Thomas
January 28, 2020
Customer Service is their TOP PRIORITY I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all 3 of my boys were comfortable and content while we waited. There is a snack bar/cafe with a lounge area where the boys were able to watch TV and drink hot cocoa while I completed paperwork with Jason. Jason was great! I told him how I had to get the boys to the dentist - he arranged for a loaner vehicle and made me feel like a valued customer. More
by boyfullyblessed
Employees Worked With
Jason Boatwright
January 27, 2020
Top Notch Customer Service 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend t 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend this place to family and friends. My personal vehicle is a 2017 Subaru WRX. I choose to bring it here because they conveniently open at 7am. That helps me out because when i get off work, I'm usually tired and exhausted. The next day after my WRX oil change. I noticed that it was leaking around my drain plug, A technician had lost the seal. I called and told them that it was leaking. They had me bring my car back to inspect it. They said they had to order a new drain plug and would be in next day. Once it got in. They replaced the drain plug and put new oil and my issue was fixed without any hastle. I still continue to bring my wrx there and i'm also bringing my fleet vehicles for my business there to. The service center Quick Lane gives top notch customer care no matter the brand of your car. The parts department is amazing as well. I order an item that was $2.50 for my 2010 e350 cargo van. They got the part for me the same day i ordered it. I am really considering Ford as my next vehicle from this place due to excellent customer service. Kudos to you Planet Ford. Keep up the great work ! More
by bravoxious
Employees Worked With
Joseph from Quicklane. Asst Mngr
