Lorena Barker
Lorena Barker at Randall Reed's Planet Ford

Lorena Barker

Customer Service Drive Manager

Randall Reed's Planet Ford

19000 Highway 59 North
Humble, TX 77338

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4.8
162 Reviews
4.8

162 Reviews

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162 Reviews of Lorena Barker

May 31, 2026

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Employee Rating

The service department is very good about keeping you informed about how the work is progressing and if they had anything else that needs to be done very professional and concerned that we're happy about More

by CRISTYJOE1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Silva, Adrian Allen

January 27, 2026

Dealership Rating
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Staff was friendly and did well with communicating my vehicles status and needs. Service was performed in a timely manner as promised. More

by jtkennedy87
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Silva, Walter Vickers, Scott Morrison, Amanda Wade, Mike Reed, James Kyle, Adrian Allen, Kelli Campbell , Elderly gentlemen that worked on the service drive in the kiosk did an excellent job.

December 31, 2025

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Employee Rating

The service department is awesome and especially thanks to Mr. Shane who got my car out quickly. Also many thanks to the management. Mrs. Heather I believe made a cup of coffee and showed me to the custome More

by BGAMBLE2026
Recommend Dealer
Yes

December 27, 2025

Dealership Rating
Employee Rating

Great service for Seniors. Had technician come to house and perform service. Couldn't be better. More

by BANDIT58
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 21, 2025

Dealership Rating
Employee Rating

Excellent service and great time to accomplish everything. To making the appointment until the work was done. Thank you More

by TCYKALA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 23, 2025

Dealership Rating
Employee Rating

Un exelente servicio para todo y muy dispuestos a cualquier momento 10 de 10 se lis recomiendo More

by 2006paloma06paloma06
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

November 13, 2025

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Great service was provided by all from sales to finance really loved my sales person More

by bettiwiggins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Barcenas, Ken Riley

October 05, 2025

Dealership Rating
Employee Rating

I had a great experience. I took in my Bronco for service and a couple of concerns and they called me two days later that it was ready. More

by CA_AGUILAS2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Alvarado

July 21, 2025

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Employee Rating

Called up to the dealership and was able to get an appointment same day, speedy and efficient. Appreciate it More

by mlambert55
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Silva , Mike

July 09, 2025

Dealership Rating
Employee Rating

Great job repairing and replacing the brakes on my 2014 ford mustang. Truly appreciate the communication and professionalism during the process. More

by spill61
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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