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Randall Reed's Planet Ford - Service Center
Humble, TX
1,301 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,301 Reviews of Randall Reed's Planet Ford - Service Center
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June 23, 2017
Great service associated I had great service today at Planet Ford on 59 in humble. Thanks D'ree Zielonka This was my second purchase with them. Took my car to be serviced w I had great service today at Planet Ford on 59 in humble. Thanks D'ree Zielonka This was my second purchase with them. Took my car to be serviced with D'ree it was awsome! Easy breeze! Dropped my car off the first visit she made sure everything was done. She answered all my questions honestly. That's hard to come by at a dealership. Secind visit was simple also. She text me when my car was ready. GOT MEVIN AND OUT Thanks again D'Ree More
by Ericka Horton
Employees Worked With
D'REE ZIELONKA
January 28, 2017
Ask for Juan I brought my 2010 Expedition in for an oil change. Juan met me as I pulled up and took care of all the details. I relaxed in the nice waiting area a I brought my 2010 Expedition in for an oil change. Juan met me as I pulled up and took care of all the details. I relaxed in the nice waiting area and even watched the technician work on my vehicle. Excellent customer service. More
by Mack
Employees Worked With
Juan Jimenez
October 31, 2016
Pleased as punch On time, good service, pleasent people to work with. They took the time to explain what was wrong. Recomend free car wash fo service Exceeding $ 100 On time, good service, pleasent people to work with. They took the time to explain what was wrong. Recomend free car wash fo service Exceeding $ 100 More
by Root
Employees Worked With
October 23, 2016
very bad service advisor very bad and rude service advisor Amanda wade I purchased Ford fusion from you and whenever I came for some problem in my car she will behave very ru very bad and rude service advisor Amanda wade I purchased Ford fusion from you and whenever I came for some problem in my car she will behave very rudly and unpolitely and without properly listening the customer's problem she says you have to leave the vehicle and if you ask for how many days she says I don't know 3 , 4 or more days. More
by rashid
Employees Worked With
September 09, 2016
Complete idiots, or worse I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these jokers said it was). I brought it in several times with them unable to reproduce the problem. I finally had to video the problem so they would warranty it. They replaced the shifter, and it reduced the problem from happening once a week to once a month, but they kept saying they would have to repeat the problem to fix it. Fast forward 10 phone calls and 1.5 years and now it's 1000 miles out of it's warranty and surprise surprise, it's happening all of the time now and they won't warranty the vehicle. Stay away from Ford as a company, but if you have to, don't get one from this dealership or I promise you, you'll be sorry. More
by Aaron Parker
Employees Worked With
Rosie Jones
May 13, 2016
Warranty Grife Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had t Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had to take truck to Dodge dealership. I called Dodge dealership and made appointment but after talking to service rep. the whole situation looks very bleak. Again I made a $1,900 mistake in purchasing warranty. It's been a real hassle. More
by OldSchool
Employees Worked With
Rosie, Scott Morris, Phil Ford
January 30, 2016
Service department ready to resolve customer issues. On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the service manager. He explained that customer satisfaction is his first priority and offered to correct the issue immediately. I needed my truck but set up an appointment for the next Frisay (1/29/16). The agreed on work was preformed with a discount. I never expected this from a large dealership. In my case customer satisfaction was number 1. I would certainly recomend the Randall Reed Humble service department to my friends and family. More
by Unhappy 1/22/16
Employees Worked With
Nick
August 19, 2015
The service department team I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford ne I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford needed maintenance work. We took our vehicle to Randall Reed's Planet Ford. It started as a bad situation and turned out to be the best decision we made by taking it there. Once I pointed out my disappointment to Jeff the Service Director things began to happen. The Service Adviser's, Mechanics team and the Detailing Department bent over backwards to take care of our needs. We got a rental Mustang for free and they detailed cleaned it for free. I think the repair and service department contain hard working and honest people! They turned the situation into a very positive experience! I highly respect and appreciate all of them and would recommend the service department to anyone! Thanks for reading my review. Sincerely, Traci ?????? More
by Tracibelle
Employees Worked With
Nick, Shirley, Jeff Stapp
April 10, 2014
2 hours waiting despite of having appointment I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one per I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one person to another Also the price was more than advertised, they said "there were extras" More
by h_K_Houston
Employees Worked With
unknown
August 02, 2010
I had a problem with my moon roof and through the recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping t recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping to solve an intermittant problem with my roof popping up. It turned out that it wasn't a Ford problem but the people who installed the Lojak transmitter interfering with the wiring! They contacted the Lojak people in which they traveled to Randall Reed and repaired their mistake. I will never use anyone but Randall Reed's service dept. to work on my vehicle! They went above and beyond the call of duty! More
by jraubsr
Employees Worked With
Reggie Kerr
