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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,318 Reviews

1,318 Reviews of Randall Reed's Planet Ford - Service Center

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August 24, 2023

Ned helped me from start to finish. I couldn’t be happier. Took my truck in for shaking and flashing check engine light. We went ahead with repairs and so far so good! Will definitely u More

by JPAC15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ned Shortsleeve
August 24, 2023

I love Planet ford as a dealer. I dont mind giving you a rating after service. But having to type at least fifteen words is a pain. More

by GEOMUDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
August 24, 2023

At least the turn around time to receive my auto repaired back made up a little bit for the very up-setting situation that my car is a 2020 and has had so many problems... I was taken advantage off when I w More

by MROMAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim ?
August 24, 2023

The service was good. I brought my car in for a recall. I was hoping for a same day turnaround but it was a 3 day turnaround. I understand many vehicles were coming in for More

by FIVEINMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellie
August 24, 2023

Very pleased with the interaction at time of arrival. They are extremely efficient and communicates well. More

by DAVID.JONES10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Thank you for the great customer service. I also would like the thank the techs who worked on my car. I wish I would have got their names. More

by MARCEL.MASSUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
August 23, 2023

Everyone I came in contact with was polite and courteous. My service advisor Mark kept me updated on progress because I was a waiter. More

by GLINETTESJL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
August 23, 2023

My service advisor, Mark Mundy, has gone above and beyond, providing excellent customer service every step of the way! More

by txbrandon85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
August 23, 2023

Although I didn't have an issue with the service, the pricing was way too high. I had a new key made and they charged me $409 which included a $49.95 shop supplies/environmental fee. I would not recomm More

by lyletrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Alvarado
August 23, 2023

I am noticing a sound in the back of my car. I asked about it and they said nothing is wrong. Why am I still hearing a grinding noise if nothing is wrong? More

by ccgonzalez0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who it was.
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