Randall Reed's Planet Ford - Service Center

NICK LANG NICK HAS ALWAYS TAKEN EXCELLENT CARE OF MY WIFE AND MY VEHICLE.. HE ALWAYS GETS US IN, IN A TIMELY MANNER AND MAKES IT AS EASY AS POSSIBLE. NICK HAS ALWAYS TAKEN EXCELLENT CARE OF MY WIFE AND MY VEHICLE.. HE ALWAYS GETS US IN, IN A TIMELY MANNER AND MAKES IT AS EASY AS POSSIBLE. More

Excellent Brought my truck in to have a recall checked. My salesman met me at the service center and I was taken care of quickly and notified by email as soon Brought my truck in to have a recall checked. My salesman met me at the service center and I was taken care of quickly and notified by email as soon as it was complete. More

Best Service Department Ever The service department especially Nick, did a grate job. on my vehicle. I would highly recommend you service department also, your sales force is gre The service department especially Nick, did a grate job. on my vehicle. I would highly recommend you service department also, your sales force is great. More

Always a good experience! In the past, I was reluctant to have my vehicle oil changes done at the dealership, but that opinion has changed. They’ve made it convenient and easy In the past, I was reluctant to have my vehicle oil changes done at the dealership, but that opinion has changed. They’ve made it convenient and easy to get in and out quickly. The accommodations while waiting are comfortable and I can get work done if needed. More

Service Went in for routine service and was recommended to service auto for 40,000 miles,which I was glad to be told and several items were taken care of . G Went in for routine service and was recommended to service auto for 40,000 miles,which I was glad to be told and several items were taken care of . Good job. More

Great thorough Service! Thorough check during oil change identified a weak battery. So much better to replace during service than be stuck on the road with my family with a d Thorough check during oil change identified a weak battery. So much better to replace during service than be stuck on the road with my family with a dead battery. Nick always makes sure that my truck has a complete check when I bring it in. More

Quick lane customer servise In the last 2-2.50 months I’ve taken my F150 to quick lane on 3 occasions. Reason for visits below. 1. Air condition cutting off when driving. I was In the last 2-2.50 months I’ve taken my F150 to quick lane on 3 occasions. Reason for visits below. 1. Air condition cutting off when driving. I was told I needed the system installed ($2000). I took it to another shop, the wiring hornist just needed to be replaced. $260 2. Check Temperature gage light came on. I was told the gage needed to be replaced and to do so the vale cover gasket would have to be replaced ($1100). Why would the vale cover gasket even need to be removed. I took it to the same shop for reason 1. $250 3. I have the oil changed deal with Quick lane. On my last visit, my radiator cap was missing. I replaced it myself. No call to inform me my truck was ready. I had to call them around 4:00 that evening. When I got there, my truck was in the bend and locked down. I’ve talked to the supervisor about all 3 visits and was told he would look into my complaints but have not heard back from him. It’s been 3 weeks. I left messages with Jeff Stapp also / no reply. with the way this has been handle, I really don't expect to hear back from anyone about this. More

Raptor timing changed n Very good comunicación. Tim is a great service advisor. Parts were back ordered but still came in fairly quickly. I felt I was treated fairly. Defi Very good comunicación. Tim is a great service advisor. Parts were back ordered but still came in fairly quickly. I felt I was treated fairly. Definitely bring my truck back there whenever I need service. More

great service! great job replacing airbag (recall) and oil change. appreciate list of recommendations and the price for oil change was just right! recommend all ford great job replacing airbag (recall) and oil change. appreciate list of recommendations and the price for oil change was just right! recommend all ford owners get their service needs at this dealership..... More