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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,032 Reviews
Call Dealership (319) 393-5700
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4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,032 Reviews of Randy Kuehl Honda

June 20, 2022

Smooth transaction with great communication. Very fair and candid on everything included/needed. Definitely would do business with Randy Kuehl Honda again! More

by COREYROBERTS32
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Dugan, Eli Loney
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June 20, 2022

Mice nest found under hood. Not willing to accommodate mechanical needs even though I have owned the vehicle less than a year and already had issues. More

by mnmason10
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Geiger
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Jun 20, 2022 -

Randy Kuehl Honda responded

Good Morning. Want to reach out to you concerning your most recent service visit and see if there is anything I can do on my end. We try our utmost to accommodate each customers' needs for their vehicle. If you have the time I would appreciate communicating with you to try to resolve this issue you had. Thank you in advance. Paul Thulin Randy Kuehl Honda

Jun 20, 2022 -

mnmason10 responded

Hi Paul. I’m not sure what can be done at this point. I basically accepted what I was told about my battery, only to be told by family/friends that the battery problem should have been taken care of by Honda since my vehicle is a 2018 and I purchased it in October and have already needed the starter replaced, so the battery issue could have stemmed from the problem we had with the vehicle in January. I was told it wasn’t covered under warranty, which is fine, but again it’s primarily the issue that I just bought the Van and I’ve already had some mechanical problems with it. As far as the mice nest issue.. my husband was not pleased to look under the hood and remove some things, in order to exchange out my battery, and found the nests and said that those things should have been found by the advisor/mechanic who said they performed all these tests under the hood. So he felt like my van wasn’t looked over the way I was told.

Jun 21, 2022 -

Randy Kuehl Honda responded

Thanks for getting back with me. Unfortunately Honda only provides a 3 year/36,000 mile warranty on the battery. Although uncommon for most Honda products, we do on occasion have parts failures/defects as you experienced with the van's starter. American Honda provides a 100 month pro-rated warranty on a purchased replacement battery, the best warranty on a battery in the industry. Batteries usually have a 3-5 year replacement cycle. The original delivery date on the van was August of 2017. Nearly five years on the battery is a good battery life cycle. We have been on both sides of the mouse nest issue as some customer's do not want it removed for evidence for insurance purposes, and other customer's in our experience want it removed. I apologize we did not inform you of the decision to not remove it. Our service team hopes this one experience does not deter you from using our service department in the future. Thank you for your time, Paul Thulin Parts and Service Director

June 19, 2022

From arrival to departure the staff at Randy Kuehl are friendly and helpful! It is so nice to have people greet you and hold doors open for you. The staff is helpful and knowlegable. Thanks, Randy Kuehl! More

by TTOMASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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June 19, 2022

Very easy to make the appointment. Very easy check in not just under cover, but inside. Well placed and comfortable lounge. Good explanation of inspection results. Competitive pric More

by brongman2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't see their faces, Paul Thulin
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June 19, 2022

We have purchased Hondas through Randy Kuehl Honda for many years and have found their service to be exemplary. It is very easy to make an appointment. I appreciate the work of the serv More

by DRB35JJF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger
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June 18, 2022

Scheduling service was easy. We were in before our scheduled time. Vehicle was washed, and we were out of there in no time. More

by RSBUSCH86
Recommend Dealer
Yes
Employees Worked With
David McCuskey
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June 17, 2022

I am upset with the dealership because they did not honor their free tires for life. More

by STEINFORDBCBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David McCuskey
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June 17, 2022

Awesome, the only word in my mind. They treated people very well even as like me, almost frustrated with weird car issue and after 3rd service back to back they resolved very well. Tha More

by Mehul
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t know
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June 17, 2022

I had a great experience at this dealership, incredible people and very easy process. Only complaint was I bought the car and left with an empty tank of gas. More

by CAM.MEADOR15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks, Jason Tedford, Justin Mitchell
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June 17, 2022

Very fast convenient service and warm welcome right at the door is a nice touch! More

by agnesswisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
Report | Print
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