Randy Kuehl Honda

My first ever Honda purchase and I have to say you've My first ever Honda purchase and I have to say you've made a lifelong customer! Wes, our salesman, Dan, the sales mgr and Mike, the financial consult My first ever Honda purchase and I have to say you've made a lifelong customer! Wes, our salesman, Dan, the sales mgr and Mike, the financial consultant were all an absolute pleasure- professional, friendly and knowledgeable. We never felt pressured or uneasy with process. They all respected our concerns, our wants, and our time! We were in and out- confident in our purchase! 5 star rating all around- thank you guys! More

Tim was great. Worked with us throughout process. Made sure we were comfortable with buying process. Walked us through each step of the way. Highly recommend. sure we were comfortable with buying process. Walked us through each step of the way. Highly recommend. More

Service was ok. But if you would of check the wipers on my wife’s car you would of notice. She needed a back wiper my wife’s car you would of notice. She needed a back wiper More

CR-V timing chain and cam shaft maintenance First, I will say that I will not rate the quality of the work because the longevity will determine that. So far, though, I haven't had any issues. First, I will say that I will not rate the quality of the work because the longevity will determine that. So far, though, I haven't had any issues. I thought that Blake did a good job of keeping me informed of the progress of the diagnosis/maintenance on the first day, 6/2. He seemed to understand my need to get my car back ASAP and even offered a 10% discount on the cost of the maintenance, which was going to be close to $2500. The second day, 6/3, the communication was not that smooth. Not sure what happened there, but I know when I called, Blake was not there and I had the distinct impression that there was not a clear cut service manager that I was to deal with. I didn't hear anything from anyone on the 2nd day until the afternoon and I had to make the first contact. There certainly wasn't any urgency to get my car back to me any sooner than the end of the day. Also, I found out the evening after picking up my car that the 10% discount offered by Blake did not include the cost of the cam shaft, which cost around $750. When I called to ask about that early the following week he offered a reason, which I don't recall exactly, but it had something to do with no labor on that part. Whatever it was, it seemed pretty weak. When I picked up my vehicle, I was told that the issues that warranted the cam shaft replacement was going too long in between oil changes. When I bought the car at Randy Kuehl, there wasn't any mention of needing to change the oil more frequently than the recommended 10,000 miles, which I did diligently, and exclusively at Randy Kuehl for the first 120,000 miles. It has only been in the last 60,000 - 70,000 miles that I have been getting the oil changed before 5,000 miles. If there are long term issues with following the manufacturers recommended maintenance schedule, they should either change the guidance or inform the customer of different recommendations at the time of purchase. Overall, I thought that Blake was very good to deal with and was willing to take the time to talk with me and go over all the problems in detail. I only dealt with John a short time when I picked up my vehicle but he was able to answer all the remaining questions that I asked. I would still use the service department in the future for major issues. More

Tim Carson did a fantastic job with us on are last two Honda Honda has a very nice New place for selling cars and trucks. Tim Carson took care of us and he was really super kind man. Honda has a very nice New place for selling cars and trucks. Tim Carson took care of us and he was really super kind man. More

My CRV needed a new starter and oil change. Worked with John Geiger who has always been excellent to work with. Got my CRV in and serviced within a day and in great working condition again. Always apprec John Geiger who has always been excellent to work with. Got my CRV in and serviced within a day and in great working condition again. Always appreciate the professionalism, kindness and great service I receive at Randy Kuehl Honda. More

Excellent service. Nice facility and location Truck was as presented and ready for us to view when we arrived. Will revisit for our next vehicle as presented and ready for us to view when we arrived. Will revisit for our next vehicle More

Unwanted calls on my cell phone Overall our service was good. When the service was finished, I kept receiving calls sometimes 2 x daily that I did not appreciate. I do not answer m Overall our service was good. When the service was finished, I kept receiving calls sometimes 2 x daily that I did not appreciate. I do not answer my phone when it is a not in my contacts or unknown #. So after so many calls, I thought it may be an emergency, I answered and it was someone that you had call me. Did not appreciate this. I will not recommend if this is how you treat your customers. More

Great Service! The salesman Chris did a fantastic job of assessing my needs correctly to make sure that he put me in the right car! assessing my needs correctly to make sure that he put me in the right car! More

Made Car Buying Easy Staff at dealership worked collaboratively to provide a pleasant car buying experience for me. It has been 40 years since I purchased a new vehicle ( Staff at dealership worked collaboratively to provide a pleasant car buying experience for me. It has been 40 years since I purchased a new vehicle (drove used in interim) where both the sales and finance department quickly accommodated my specific requests. Salesperson Tim did not try to oversell me things I did not want, but offered me vehicle options which fit my car-buying wants and overall lifestyle. Tim is easy to talk to, easy to work with. He is funny sometimes, too! Finance dept. went 'the extra mile' for me, as well. Absolutely 1000% improved buying experience compared to the other CR local dealer I worked with just 2 weeks prior. Randy Kuehl Honda gets a 2 'thumbs up' with my solid recommendation! More