Randy Kuehl Honda

Disappointed and Aggravated My most recent visit to Randy Kuehl Honda has left me disappointed and aggravated. When a check engine light came on in our van. I checked the code, w My most recent visit to Randy Kuehl Honda has left me disappointed and aggravated. When a check engine light came on in our van. I checked the code, which turned out to be P0301, and when I checked the spark plug from the first cylinder, I observed a significant buildup of carbon. Knowing this was not normal, I did some research and discovered Service Bulletin 13-081, which addresses a condition I believe is impacting my vehicle. Therefore, instead of replacing the plugs myself, I took it to Randy Kuehl Honda. Upon their inspection, they confirmed the error code P0301, but told me that they did not believe the plugs were fouled. However, when I told them that I had removed the plug myself, took pictures of it, and that it looked exactly like the photos in SB 13-081, they said they would send the information to their Honda America representative for review. I was then told was that because the plugs were Autolite plugs and not Genuine Honda NGK plugs that the SB doesn't apply. I was beyond frustrated with this response, but reluctantly gave them permission to do the work so I could at least have a record of problems when the code pops again. I also asked them to save the old plugs. Upon inspection, it is very clear which ones came from cylinders 1, 3 and 5. These plugs have over 50,000 miles on them and it is very obvious to me that there is a leakage problem in these cylinders. Nonetheless, Randy Kuehl staff said that SB 13-081 specifically states that the warranty work can only be done if the fouled plugs are Genuine Honda plugs. Their stance is that the Autolite plugs void that warranty. However, were not able to provide me with a copy of the Service Bulletin stating this - it is not addressed in any Service Bulletins that I can find. To add insult to injury, I was charged $418.32 for the service - $183.90 for the parts and $193.50 for the labor. And I still will have to look forward to a $5,000-$8,000 engine repair due to leaking seals. More

Prompt Service Dropped it off first thing on a Monday morning; no wait time at all to check in! Got the call it was ready before 11:00 am and was a quick stop to pi Dropped it off first thing on a Monday morning; no wait time at all to check in! Got the call it was ready before 11:00 am and was a quick stop to pick it up. Inspection confirmed no additional maintenance needed at this time. Easy Peasy! More

Great work, personal service. The check-in process is very easy, with several people doing this. They let me know that I needed a filter, and gave me prices before they continued The check-in process is very easy, with several people doing this. They let me know that I needed a filter, and gave me prices before they continued with this work. I was contacted soon after my service to see if everything was done to my satisfaction. More

Oil change Got me right away and let me know when work was completed. Even helped with the doors when I left. I was a little surprised with the price. Got me right away and let me know when work was completed. Even helped with the doors when I left. I was a little surprised with the price. More

The service and parts dept team is second to no one! I have been taking multiple Hondas and Acuras there for over 17 years. Purchased miltiple cars and suvs from Randy Kuehl Honda! Will continue to serv have been taking multiple Hondas and Acuras there for over 17 years. Purchased miltiple cars and suvs from Randy Kuehl Honda! Will continue to service and purchase cars from Randy Kuehl Honda!!! Go Team RKH!!!! More

Very organized Tim was very professional, knowledgeable and organized as we went through the purchase process of buying new vehicle. Next time I am in the market to Tim was very professional, knowledgeable and organized as we went through the purchase process of buying new vehicle. Next time I am in the market to buy will defiantly come to Honda and ask for Tim More

Good Buying Experience This was just the 2nd vehicle I have bought, and I have to say that the buying experience was much better at RK Honda than the previous dealership. E This was just the 2nd vehicle I have bought, and I have to say that the buying experience was much better at RK Honda than the previous dealership. Everything seemed quite a bit easier. Perhaps that was because I bought a new vehicle vs. used, but overall I would recommend RK Honda to anyone looking for a good car buying experience. Ron was great to work with and has a ton of knowledge about Honda vehicles. More

Oil change and service Professional quick service on time all points covered. Friendly personnel and a friendly environment all work was done in the time we had scheduled. Professional quick service on time all points covered. Friendly personnel and a friendly environment all work was done in the time we had scheduled. Thanks! More

FRIENDLY/EASY BUYING EXPERIENCE This is the second car I have leased from Randy Kuehl Honda and both have been a GREAT experience.They are thorough, friendly, helpful, and always a This is the second car I have leased from Randy Kuehl Honda and both have been a GREAT experience.They are thorough, friendly, helpful, and always answer all the questions I have. They try to accommodate every wish the customer has in regards to their vehicle. More

Professional and quick Typically the buying or leasing experience is long and agonizing. It wasn't in this case. We had made a previous trip to the dealership, knew what w Typically the buying or leasing experience is long and agonizing. It wasn't in this case. We had made a previous trip to the dealership, knew what we wanted, went back and purchased a Honda CRV. From start to finish (including time to detail car and get new car orientation) it took about 2-1/2 hours. More