Randy Kuehl Honda

Poor customer experience My 03 Honda Accord had the brake, battery, and ABS lights came on while I was driving to work.I immediately drove over to R. K. Honda to have it check My 03 Honda Accord had the brake, battery, and ABS lights came on while I was driving to work.I immediately drove over to R. K. Honda to have it checked out. They told me it was an o2 sensor causing this problem and it would be safe to drive it home.I took my car home and it didn't start the next day. I had it towed back to Honda that morning. I had Honda take a look at my car again and it was a bad alternator causing the problem. If Honda had diagnosed it correctly,I wouldn't have had a tow bill and been late for work.I even had to pay $129 diagnostic fee in order to get my car back the first time I took it in. They did deduct it from my bill, but they kept the $9.03 tax they charged with it. Finally, they were incredibly late picking me up on the shuttle. The van arrived about 5:30 and got back to the dealership just before 6. This was the worst experience I have ever had there! Updated review: I promptly received a call from Paul Thulin concerning the problems I had at Honda. He was going to send me a check to cover my towing bill, tax, and clips. I appreciate the honesty from R. K. Honda in admitting the problem with my car was misdiagnosed.This has greatly improved my experience with R. K. Honda. More

Oil change and routine inspection Job was done quickly and efficiently. Price was competitive. Quoted me a good deal on a set of new tires (which I need) I an well satisfied with their Job was done quickly and efficiently. Price was competitive. Quoted me a good deal on a set of new tires (which I need) I an well satisfied with their work.I even looked at the new cars while I waited. More

Broken Lock on Driver's Door Primary issue: brought the care in to confirm the lock on driver's door was broken. For $63, the service department confirmed that was the problem, an Primary issue: brought the care in to confirm the lock on driver's door was broken. For $63, the service department confirmed that was the problem, and that it would cost an additional $300 for the lock to be fixed. The sum of $63 struck me as too high simply for confirmation of the problem I had already identified, and the amount of almost $400 struck me as too expensive for a 12-year old Fit that might be worth $2,500 total. It appears to me that in coming to a dealership, one is paying for a lot of extra people and overhead. I recognize this dealership is in business to make a profit, but I usually take my car to a smaller shop so I can speak directly with the person who will be doing the work and we can discuss the options and how to proceed. More

Honda CR-V Thank you for finding me a good fit for my lifestyle. I would recommend this dealership. I will enjoy my new ride. Thank you again. Thank you for finding me a good fit for my lifestyle. I would recommend this dealership. I will enjoy my new ride. Thank you again. More

Summary of Service Center Experience It is great to have John Geiger back as a Service Consultant! As usual the service was excellent and on time. I have noticed that the price of an oil It is great to have John Geiger back as a Service Consultant! As usual the service was excellent and on time. I have noticed that the price of an oil change and increased significantly. More

New civic coupe v Very good experience shopping at this dealership. Chris did a great job finding the exact car I was looking for. I would recommend this dealership and Very good experience shopping at this dealership. Chris did a great job finding the exact car I was looking for. I would recommend this dealership and sales people to anyone looking to buy a vehicle. More

Quick and easy Negotiations were faster than I’ve experienced at other places. Staff was helpful. One of the easier purchases I’ve made when it comes to cars. Negotiations were faster than I’ve experienced at other places. Staff was helpful. One of the easier purchases I’ve made when it comes to cars. More

Always excellent service I have bought 3 vehicles from Randy Kuehl Honda, and have been extremely happy with all three of them. Chanin Dirks is our go-to guy for every vehicle I have bought 3 vehicles from Randy Kuehl Honda, and have been extremely happy with all three of them. Chanin Dirks is our go-to guy for every vehicle, and is extremely knowledgeable about all of the vehicles. He has worked with us to find vehicles to fit our price range multiple times, and was able to fit us into his schedule at the last minute to try out a brand new Honda Pilot. Living outside of the area, he communicated with me frequently between our initial interest and our purchase, and we were able to finish most of the legwork of the purchase before we stepped back into the dealership. More

Third Honda Great job explaining electronics. Very informative I learned More than ever before at any dealership with special needed internet expertise. I’m g Great job explaining electronics. Very informative I learned More than ever before at any dealership with special needed internet expertise. I’m glad that I got mycarhere! Thanks More

Efficient process without making it an all-day event. Tim C. knew the features of the vehicles and presented options for our price range. He was respectful and offered a low-pressure sales experience. J Tim C. knew the features of the vehicles and presented options for our price range. He was respectful and offered a low-pressure sales experience. Jason T. in finance was helpful and knowledgeable making the paperwork part of the deal easy. More