Randy Kuehl Honda

Good Service experience. Friendly faces, good location, good service! I have been going to Randy Keuhl Honda for my Honda service and I have been loving their work and custom Friendly faces, good location, good service! I have been going to Randy Keuhl Honda for my Honda service and I have been loving their work and customer service. Good friendly people too! More

Team Van My husband is picky when it comes to choosing a new vehicle. I on the other hand only have 1 or two requests -- 1. a Van, 2, a DVD player. My husband My husband is picky when it comes to choosing a new vehicle. I on the other hand only have 1 or two requests -- 1. a Van, 2, a DVD player. My husband really wanted an Odyssey and happened to find two that fit what we wanted, but unfortunately sold before we got to look at them. Tim made sure to check in with his manager and got back to us in a very timely manner letting us know another was coming in! Needless to say, we brought home the van we wanted and had great customer service in the process! Tim made sure we understood how everything worked in the van before we left and insured we could call with any questions we may have. We felt like human-beings throughout the entire process. We will definitely be repeat customers in the future! More

Helpful, Courteous, & Efficient Called with a few questions and to schedule oil change. Got me in quickly and answered all questions. Called back to let me know about a recall so w Called with a few questions and to schedule oil change. Got me in quickly and answered all questions. Called back to let me know about a recall so we could plan appropriately/take care of at the same time as oil change. Appointment went well. Staff are courteous and prompt. Have had really good luck working the team in the service area. Thank you! More

Poor customer experience My 03 Honda Accord had the brake, battery, and ABS lights came on while I was driving to work.I immediately drove over to R. K. Honda to have it check My 03 Honda Accord had the brake, battery, and ABS lights came on while I was driving to work.I immediately drove over to R. K. Honda to have it checked out. They told me it was an o2 sensor causing this problem and it would be safe to drive it home.I took my car home and it didn't start the next day. I had it towed back to Honda that morning. I had Honda take a look at my car again and it was a bad alternator causing the problem. If Honda had diagnosed it correctly,I wouldn't have had a tow bill and been late for work.I even had to pay $129 diagnostic fee in order to get my car back the first time I took it in. They did deduct it from my bill, but they kept the $9.03 tax they charged with it. Finally, they were incredibly late picking me up on the shuttle. The van arrived about 5:30 and got back to the dealership just before 6. This was the worst experience I have ever had there! Updated review: I promptly received a call from Paul Thulin concerning the problems I had at Honda. He was going to send me a check to cover my towing bill, tax, and clips. I appreciate the honesty from R. K. Honda in admitting the problem with my car was misdiagnosed.This has greatly improved my experience with R. K. Honda. More

Oil change and routine inspection Job was done quickly and efficiently. Price was competitive. Quoted me a good deal on a set of new tires (which I need) I an well satisfied with their Job was done quickly and efficiently. Price was competitive. Quoted me a good deal on a set of new tires (which I need) I an well satisfied with their work.I even looked at the new cars while I waited. More

Broken Lock on Driver's Door Primary issue: brought the care in to confirm the lock on driver's door was broken. For $63, the service department confirmed that was the problem, an Primary issue: brought the care in to confirm the lock on driver's door was broken. For $63, the service department confirmed that was the problem, and that it would cost an additional $300 for the lock to be fixed. The sum of $63 struck me as too high simply for confirmation of the problem I had already identified, and the amount of almost $400 struck me as too expensive for a 12-year old Fit that might be worth $2,500 total. It appears to me that in coming to a dealership, one is paying for a lot of extra people and overhead. I recognize this dealership is in business to make a profit, but I usually take my car to a smaller shop so I can speak directly with the person who will be doing the work and we can discuss the options and how to proceed. More

Honda CR-V Thank you for finding me a good fit for my lifestyle. I would recommend this dealership. I will enjoy my new ride. Thank you again. Thank you for finding me a good fit for my lifestyle. I would recommend this dealership. I will enjoy my new ride. Thank you again. More

Summary of Service Center Experience It is great to have John Geiger back as a Service Consultant! As usual the service was excellent and on time. I have noticed that the price of an oil It is great to have John Geiger back as a Service Consultant! As usual the service was excellent and on time. I have noticed that the price of an oil change and increased significantly. More

New civic coupe v Very good experience shopping at this dealership. Chris did a great job finding the exact car I was looking for. I would recommend this dealership and Very good experience shopping at this dealership. Chris did a great job finding the exact car I was looking for. I would recommend this dealership and sales people to anyone looking to buy a vehicle. More

Quick and easy Negotiations were faster than I’ve experienced at other places. Staff was helpful. One of the easier purchases I’ve made when it comes to cars. Negotiations were faster than I’ve experienced at other places. Staff was helpful. One of the easier purchases I’ve made when it comes to cars. More