Randy Kuehl Honda

Excellent Always curtious and prompt. Ocassionally I think about going back to the other big local dealer where I bought my car, however each time I have calle Always curtious and prompt. Ocassionally I think about going back to the other big local dealer where I bought my car, however each time I have called for service it makes me remember why I switched to Randy Kuehl Honda for my service needs. More

Great experience! Tim was very patient and calm and answered all of your questions. He was kind to us and it felt like he wanted the best for us. When I picked up my Tim was very patient and calm and answered all of your questions. He was kind to us and it felt like he wanted the best for us. When I picked up my beautiful Honda Civic, Tim graciously went through operations again with me and assured me I could call him anytime for help. More

Grudgingly acceptable I brought my '07 Odyssey in 2 weeks ago with difficulty steering at low speed and whining in the engine compartment. Having just gone personally repl I brought my '07 Odyssey in 2 weeks ago with difficulty steering at low speed and whining in the engine compartment. Having just gone personally replaced one on my Chevy Silverado, it had all the makings of a power steering pump issue. My Odyssey has 199K miles on it. On the drop-off sheet, I suggested power steering pump issue. Dealership reported that there was an air leak in one of the PS fluid hoses. Replaced just the hose, charged me $500 and away I go. Technician started, drove and heard no noises. For the last 2 weeks, the noise has returned, I brought it back, and they charged me another $580 to replace the PS pump. Hmmm...seems like that should have been part of the original fix. I have no problem paying for a PS pump or the incremental labor to replace it. It does bug the crap out of me that I had to bring it back a 2nd time. My point is that the OPTION of replacing the PS pump was not even offered to me during the original fix. Something like: "Hey, we only found a problem with the line, and can't tell if the PS pump is damaged, but you do have 199K miles on this one. Would you like us to replace the PS pump as long as we've got everything taken apart? We have one sitting on the shelf, and here's what extra it'll cost: _____" Instead, they tell me that they don't "hard-sell/up-sell" work on items that don't exhibit failure and that don't have a recommended replacement/maintenance schedule. While I appreciate that, how about thinking about the possibilities of a leaky hose putting air into the PS system and possible damage to the PS pump? At least if they offer it to me, and I turn it down, then I've got no one to be mad at but myself for not doing it. As it was, I had to bring my car back, deal with alternate transportation plans, pay for them to put it up on the rack again, drain the system again, add the fluid again, test out the system again. They had all that done once, at least give me the option! And, sure I can go somewhere else...1 is 30 miles away, the other is 50 miles. For Honda authorized service in Cedar Rapids, I'm stuck with them. More

knowledgeable, friendly, and honest We worked with Chanin and he made the entire car buying process an easy one for us. We did some research beforehand and showed him our top models we w We worked with Chanin and he made the entire car buying process an easy one for us. We did some research beforehand and showed him our top models we were interested in and by the end of the visit we felt we understood better about what we could buy and the differences between the vehicles. It was great to sit in the car with a salesman who could walk us through all the bells and whistles, how they work, and explain what is offered in other models. He was very transparent and made an effort to understand what options we liked and we ended up with a car that was better than what we thought and didn't even consider in our research. He was very personable and we were glad for the experience. More

friendly experience we worked with Tim Carson and the man was very pleasant and very knowledgeable. Explained the New CRV very thoroughly. Tim went the extra mile to make we worked with Tim Carson and the man was very pleasant and very knowledgeable. Explained the New CRV very thoroughly. Tim went the extra mile to make sure we understood everything More

No pressure car sales We worked with Chanin, and he made it a very easy straightforward experience. It was fast and did not feel we were getting the runaround. We worked with Chanin, and he made it a very easy straightforward experience. It was fast and did not feel we were getting the runaround. More

Poor service. Deceptive salesmen Purchased a used care that had "4 new tires" and was "thoroughly serviced." Multiple problems they refused to take care of the two front tires were b Purchased a used care that had "4 new tires" and was "thoroughly serviced." Multiple problems they refused to take care of the two front tires were bald and separating on the inside. Oil was black. Air filter completely plugged. Coolant empty. Numerous minor repairs. They were only interested in applying the up-charged paint protection package, and after that were not interested in resolving any of the issues. Sent emails twice, with no response. They were adamant about having us rate the dealership and service on the very night we purchased. I can understand that now. More

Buy your car here!!! Buy your car here. Period! The sales and service are the kind of great service you hope for! ALSO - go into your buying process adding the Premier Buy your car here. Period! The sales and service are the kind of great service you hope for! ALSO - go into your buying process adding the Premier Warranty to the price of your car whether new or used. I didn’t want to get it at first but this service they gave me on my car after I got that warranty was well worth the spend! Their service is always first rate but the warranty has saved me thousands over the life of the car. Randy Kuehl Honda has the best service! They know their stuff. They help you and have a great interest in you. Jason & Chris are excellent! We drive up from Iowa City for our Honda here because they seem to care. Other places “do their job”. I’ve dealt with a lot of sales reps that are high pressure xxxxx. Not here. Ask for Chanin. He’ll take good care of you. More

Won me over Breck was excellent to work with. He was not high pressure but was a wealth of knowledge with the vehicles I was interested. He made me feel comforta Breck was excellent to work with. He was not high pressure but was a wealth of knowledge with the vehicles I was interested. He made me feel comfortable with my decision and I am very happy he was my salesperson! I would Recommend him to anyone! More

Oil Change Very pleasant and helpful service, that when I come in I get a status of what is coming up to be serviced without the preasure of selling me on it. Very pleasant and helpful service, that when I come in I get a status of what is coming up to be serviced without the preasure of selling me on it. More