Back

Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,040 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

Directions

By Type

5,040 Reviews of Randy Kuehl Honda

January 05, 2014

We bought Honda used car from them and very next day we noticed many hidden problems. We contacted them on the same day but now they are saying that it’s our responsibility and they can’t do anything. It’s More

by rozbeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trent Pearson
Jan 25, 2014 -

Randy Kuehl Honda responded

We at Randy Kuehl Honda strive for complete customer satisfaction, we want all of our customers to feel good about purchasing from us, but we understand that we cannot satisfy everyone. This customer was told the vehicle was sold "as is" that means the vehicle had no warranty of any sort on it and after the sale the customer was entirely culpable for any repairs needed on the vehicle. We would have happily allowed the customer to bring the vehicle to a mechanic and had it checked out before purchasing. Finally, the customer was offered a warranty during the purchase process and declined it. There were many steps between looking at the vehicle and the final purchase that the customer could have addressed issues with the vehicle, but chose not to.

January 04, 2014

Chanin provided excellent customer service during the lease process for our 2013 Honda Civic. Since we are a multiple Honda owner, Randy Kuehl Honda incentivized us to return to this superior dealership More

by jcholcom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks
January 03, 2014

We went to the dealer first to look at a Honda Fit. Andy answered all my questions and arranged for me to to one home overnight, so we could assess it further. He made everything easy. When we came back to More

by optime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 01, 2014

It was 10 degrees below zero. My accelerator froze up. I was staying next door at the hotel. Joel sent a guy over to check out my car. He then called for a tow truck. Eventually my car started okay on More

by cubswin51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Knutson
December 31, 2013

This is the second time we have purchased a car from Randy Kuehl Honda. The employees were very helpful and friendly. They gave us plenty of time to make sure that we were making the correct decision More

by anooteboom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McDonnell, Mark Hoyer
December 31, 2013

I have purchased several vehicles at Randy Kuehl Honda and have always been very satisfied. I also have all my scheduled maintenance performed at the Randy Kuehl service department. Recently the lease o More

by stevebammert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks
December 31, 2013

We visited many dealerships and dealt with many unorganized salesman that had no idea what they were doing. Randy Kuehl Honda was our last stop and Mike was very professional and not pushy at all. More

by rileyhm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 30, 2013

We were very happy with the help we received. All of our questions were respectfully answered. We were asked as we proceeded with the sale if we had any questions. It was a very smooth process. More

by sunny56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McDonnell
December 30, 2013

My wife and I walked in to Randy Kuehl Honda with just the idea that it was 1 of 3 dealerships to check with about a new car. We knew what we wanted and needed. We were approached by a very kind and hel More

by postal2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hoyer
December 29, 2013

Trent was excellent to work with. The dealer agreed to meet my needs for timing, delivery and trade-in. Outstanding! Their service was over and above what was expected and very much appreciated. More

by smvbtc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breck Calame, Trent Pearson
...
478
...