Randy Kuehl Honda

My tires were close to needing replaced. I asked to have the technician inspect for wear. If they needed replacing DO NOT rotate the tire. If they were good, rotate them. Two of the four I asked to have the technician inspect for wear. If they needed replacing DO NOT rotate the tire. If they were good, rotate them. Two of the four tires needed replacing so the tires were rotated. At checkout I asked why the tires were rotated when I specifically asked them NOT to be rotated. The answer I got at check-out from the second customer service representative was, "your first intake customer service representative is at lunch. You'll have to ask him. I can sell you two new tires if you want." I paid the $17.00 tire rotation fee and went to Sam's Club to purchase four new tires. This issue could have been resolved if I was informed, while I waited for my car in the waiting area, that two of my tires needed replacing. Did I still want them to be rotated or not? Would I like to purchase two new tires? This is the sixth survey I've been asked to complete since this incident happened. I have never had a follow-up from the Service Department wanting to resolve the issue. It makes you wonder if these surveys are ever looked at. More

Jon and staff were super helpful with the purchase of our car. highly recommended. thanks car. highly recommended. thanks More

Had another great experience. I was greeted promptly and courteously. It was a another quick oil change and free car wash. I asked about updating my navigation Garmin maps and I was greeted promptly and courteously. It was a another quick oil change and free car wash. I asked about updating my navigation Garmin maps and received instructions on how to accomplish this, which I was able to do successfully. Thank you again. More

I was greeted promptly by a friendly service tech. My vehicle was serviced in a short amount of time, and my salesman and I had a nice conversation while I waited. A very nice experience! My vehicle was serviced in a short amount of time, and my salesman and I had a nice conversation while I waited. A very nice experience! More

Love the car! Happy to find another Prius . Had a great time with Mark and Justin. Happy to find another Prius . Had a great time with Mark and Justin. More

Easy. Called found the car. Son test drove it. Then I bought it. Easy paperwork Called found the car. Son test drove it. Then I bought it. Easy paperwork More

Very good from begin to end. Very prompt on getting back to me to discuss what needed to be done. Very prompt on getting back to me to discuss what needed to be done. More

Everyone was nice and kind. the visit was short and sweet. the process was smooth and left with a new car! thank you the visit was short and sweet. the process was smooth and left with a new car! thank you More

All my inter-actions with this dealership have been pleasant. While looking at cars to buy I went to 4 different dealers and Chris was the only salesman to approach me and ask if he could help me(it wa pleasant. While looking at cars to buy I went to 4 different dealers and Chris was the only salesman to approach me and ask if he could help me(it was a really nasty day day out). In spite of driving several different cars at the 3 other dealerships, I was impressed with the CRV I drove here. Chris's friendliness and willingness to brave the weather sold me on making the deal here at Randy Kuel Honda. More

Consistently followed up, very thorough and easy to reach. Amazing at communicating! Felt cared for. reach. Amazing at communicating! Felt cared for. More