Let me tell you a story about the worst experience I've EVER had while purchasing a car in my life, and I've purchased 12 cars in 8 years. To get things started the sales staff was extremely pushy while also not having a clue about their own inventory. We went to the dealership because they had the exact type of car my wife wanted posted on their website. When we arrived, one of the salesman greeted us and asked us what we were looking for. We told him, then waited about twenty five minutes for him to figure out that the car was in the very back of the parking lot because it had just been traded in and hadn't gone through its pre-sales inspection yet, a very important detail. We finally got to go and see the car which was very dirty, but overall a great example of the type of car we were looking for. We test drove the car and immediately I could tell it needed new brake pads and rotors, it had a horrible vibration and grinding sound when braking. However, other than that the car seemed to be in great shape, was listed at a good price, and my wife really loved it. This is where the experience went from a pretty normal car buying experience to the worst I have ever had...
We decided we were interested in purchasing the car and decided to enter the negotiation phase. We entered this being assured that the car would still go through the full pre-sales inspection and anything broken would be fixed before we took delivery of the car, which sounded like a good deal because we would be getting a totally sorted car at a good price. I made sure to mention that the brakes were an issue and above all else, those needed to be replaced. The sales manager assured me they would be. Back to the negotiation, The first deal sheet the salesman gave me was at list price with all of the added tags, tax, dealer fees, and something I absolutely wasn't expecting: Envirogruard, an $800 up-charge which hadn't been mentioned until this point. It cost more than the dealer fees. I asked what it was and they immediately went into the well rehearsed spiel about how it's this amazing chemical that they spray on all the cars that protects it from ANYTHING. Wine bottles exploding, seats tearing, vomit, you name it Enviroguard will protect against it... I immediately asked if it had been put on the car yet since it hadn't yet gone through it's pre-sales inspection. They said it hadn't. I said I didn't want to pay for it and I would prefer if they didn't put it on the car. They said it's non-negotiable... Only the parts and features that originally came with a car HAVE to be sold with a car, I've since learned this, I didn't know they were breaking the law and lying to me at the time. The out the door cost with the Enviroguard was now just outside of how much I was comfortable spending, so I asked them to come down on the price of the car since Enviroguard was "Non-Negotiable". They came back with $150 knocked off, and acted like they were doing me a huge favor by doing so. The rest of the negotiation was more of the same, them telling me just how great Enviroguard is, me telling them I don't want it, with an interesting conversation with our salesman sprinkled in where he was bragging about how good at drunk driving he is. Ultimately, they knocked a whole $500 off the price and acted like they were basically giving the car to us for free. I was in a tough position because my wife really needed a new car and really loved this car, so I went ahead and agreed with the guarantee that the brakes would be fixed. Three days go by and then we take delivery of our new car.
On the drive home I noticed the brakes seemed a bit better, but were definitely still not right. After a couple of days, I had my father who is a professional mechanic take a look. Randy Marion had replaced the pads, but didn't do anything to the terribly warped rotors. So I gave them a call and scheduled a time to come in to drop the car off. When I arrived I explained the situation, the fact that I bought the car with the guarantee of the brakes being fully serviced which they had not been. Then I met a new sales manager, who decided the right approach in this situation was to call me a liar and that the car had gone through it's inspection so the brakes couldn't need fixing if they didn't fix them. I challenged him to drive the car and tell me after that those brakes were in correct working order. He did, and then they got to work replacing the rotors. Once they were done, I had an additional conversation with one of the mechanics who told me he remembered working on the car for it's pre-sales inspection. He told me he was given the instruction to get the car out the door as quickly as possible because it had already been sold, so he didn't even drive it during the "inspection" and he felt bad about it.
All in all, don't make the same mistake I did by buying a car from a Randy Marion dealership. It will be an awful experience and they will rip you off with Enviroguard and cut corners wherever possible. The sales staff brag about being good about driving drunk, the sales managers will call you a liar if you try to get them to fix their mistakes. They don't sell anything unique, find the same type of car at LITERALLY any other dealership.