Randy Marion Chevrolet Buick Cadillac

We’ve got a HUGE PROBLEM with the Commercial Fleet department here at Randy Marion. Our 26ft box truck was towed to their repair shop weeks ago. The truck lost power and would not start, so I suspec department here at Randy Marion. Our 26ft box truck was towed to their repair shop weeks ago. The truck lost power and would not start, so I suspected it was the alternator, which I specifically told Paul the service consultant. The suspected alternator issue was documented on the invoice as well, which I’ve attached pictures of. Today 7/11/23 we were told the truck was ready and we could come pick it up. We are not local, so we had to drive over an hour to pick it up. Once we arrived I was given a $4500 repair bill and was told my truck was tested and driven, and it’s good to go. We drove the truck off the lot and we got 2 miles down the road and the truck lost power, and wouldn’t start. This is the SAME ISSUE the truck had before bringing it to Randy Marion, which we were told that $4500 repair bill fixed! We pulled off the highway to a gas station and I immediately called Paul at Randy Marion to get this truck fixed (for the same issue I thought was fixed). They sent a tow truck and had it towed back to their service center. Once we got back I was told that the truck couldn’t be fixed today because they didn’t have an alternator in stock. The parts they charged me to “fix” were just replaced a month prior by another repair facility. I truly feel that this dealership made fraudulent repairs to create this large bill. I literally brought the truck in for an alternator repair, and I was stuck with a $4500 repair bill and a truck that is still broke down! How can a dealership of this size be this negligent? I own a logistics company, and I have a fleet of trucks. With this truck being down for 3 weeks I missed out on over $15,000. Not only is my truck STILL AT THEIR REPAIR SHOP, IM OUT $4500 IN xx REPAIRS THEY CLAIMED THAT FIXED THE ISSUE, ANOTHER REPAIR BILL ON TOP OF THE $4500 AND I LOST MY CONTRACT ON THIS TRUCK! I advise ANY BUSINESS OWNER to proceed with caution when bringing their commercial vehicles in for repairs to this dealer. There’s clearly incompetent service techs working on your vehicles! Review the attached invoice where it clearly stated that the alternator needed attention. I’ve been running trucks for years and this is the absolute worst experience I’ve ever had with a repair shop! Double check behind this company if you must use them! I highly recommend going somewhere else! More

I got my truck fixed and picked it up on a Friday. I noticed items were missing from my console so after asking the person in the shop about it I was contacted by Jackie who passed me onto management. I noticed items were missing from my console so after asking the person in the shop about it I was contacted by Jackie who passed me onto management. It's been 3 days and I haven't heard anything from management about my missing items. They apparently vanished into thin air. Left a message on the managers phone and still waiting for a response. More

I had a terrific experience working with Sudy Sharma at the Mooresville Randy Marion location. I had an interest in a particular vehicle and called Brad Sigmon, asking which sales professional he recommend the Mooresville Randy Marion location. I had an interest in a particular vehicle and called Brad Sigmon, asking which sales professional he recommended I work with. I have worked with Brad, an executive at Randy Marion, on a previous very smooth purchase. Brad said Sudy would be excellent to work with, and he was correct! Sudy was very professional and thorough, and shows he really cares about his customer’s experience. I purchased the vehicle and Sudy has continued to follow up with me. Thanks. Brad and Sudy! More