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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,311 Reviews

1,311 Reviews of Randy Marion Subaru - Service Center

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November 17, 2023

Called for an appointment and was scheduled for the next day. Was in and out in 35 minutes. Staff was exceptional as usual. More

by ggunter3496
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
November 17, 2023

Tom Gilbert deserves the highest kudos for his professionalism, efficiency, thoughtfulness, and friendliness in his auto service. More

by S.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
November 17, 2023

The visit was fine. Work was pre-scheduled. Everyone was great and was able to work in waiting area. More

by TIM.PICKERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Helpful, on time, professional. Mark's guidance on planning car's future maintenance is invaluable. Explains everything in detail. More

by dinnausa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

I had spoken to multiple dealerships and found this location to be the most knowledgeable with the best price for the service I needed. More

by CHAMBERLAIN.SANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

Efficient , and honest. Would recommend. Ask for Thomas in the Service Department. thank you again. More

by DealerDan28117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
November 16, 2023

As part of the deal they were to replace the halogen fog lights on my forester with led lights. They gave me the run around and past me back and forth. Last thing I heard was they were on back order and th More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent (sales) and Chris (parts/service)
November 15, 2023

The staff at Randy Marion is friendly, polite and respectful. Excellent service. I’m very satisfied with my Subaru and this dealership. More

by JFLATT51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeley Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Foley
November 14, 2023

I love the personal touch! Tom left a note and a couple of treats for me on my drive home. More

by christineostrom65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
November 13, 2023

I love this dealership, but I dislike having to fill out more than one rating for one service call. This is NOT the dealership's fault or my great service man, Tom. More

by RUTH S
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
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