Randy Marion Subaru - Service Center

Very happy with service department. Kathryn, my service advisor, was very helpful on my initial visit helping get some IT issues resolved (my lack of understanding, not car problem). Kathryn, my service advisor, was very helpful on my initial visit helping get some IT issues resolved (my lack of understanding, not car problem). She has been helpful and friendly on each routine maintenance visit. This visit was an hour longer than expected due to brake rotors having to be resurfaced (20K on car which is disappointing but not a service department issue). 100 miles later, brake vibration is gone and we'll see how long that lasts(2022 Outback Limited XT). More

O Given the earlier review, I think it's only fair to share the latest developments regarding our experience with Randy Marion Subaru. After my initial review was posted, I received personal only fair to share the latest developments regarding our experience with Randy Marion Subaru. After my initial review was posted, I received personal calls from Mark and the new Service Manager. I wasn’t expecting a response but it was greatly appreciated. Both Mark and the Service Manager went out of their way to express their sincere apologies for our negative experience. They assured us that they were committed to resolving the situation and fixing the issues. While the problem isn't entirely resolved yet, and it appears that additional maintenance may still be necessary, we do appreciate the transparency and commitment shown by the service center and, in particular, Mark. It's evident that they've taken ownership of the situation, and they're actively working to address our concerns. It's reassuring to see that Randy Marion Subaru is dedicated to improving the customer experience and ensuring that issues are resolved. While we encountered difficulties initially, their willingness to step up and make things right is greatly appreciated. -Updated 11/7/2023 ......................................... Our history with Randy Marion Subaru had been mostly positive until recently. However, our recent encounters with their service department left us deeply dissatisfied. Over the past month, we've been in and out of their shop four times - on 7/25, 7/27, 8/8, and 8/14 - often without a loaner car, and for days at a stretch. The root issue was "random misfire" code. Each time we visited, we were presented with a solution that sounded promising: clean the airflow sensor, replace the airflow sensor, MULTIPLE fuel induction services. Unfortunately, NONE of these fixes worked. What adds to the disappointment is that we've spent close to $1000 in less than a month. This figure is hard to swallow on its own, but then we were told that we'd need to pay an additional $1,600 to clean the intake manifold (which APPARENTLY is the real problem). To be fair, we appreciate the $300 credit offered (it was originally $1,900), but the way this situation has been handled is disappointing. What really stings is the lack of transparency. If we were initially informed that the total cost would be $2000, we might have reluctantly accepted it. However, being slowly drained of our funds while the service team takes stabs in the dark is unacceptable. At this point I can't trust this isn't just another guess and no one wants to part with $1,600 only to have a Check Engine light pop up within a week. It's worth noting that Mark, our point of contact, was professional and patient in answering our questions. However, despite his efforts, the overall experience has left us deeply dissatisfied and questioning our future interactions with Randy Marion Subaru. When it comes to car troubles, we expect solutions, not frustrating and costly guesstimates. More

Mark was very friendly and profesional thanks for the help provided definatly good service. Recommend help provided definatly good service. Recommend More

Very happy with the service. ...fast and clean. Lounge area was nice. Love our Subaru. ...fast and clean. Lounge area was nice. Love our Subaru. More

Friendly staff and easy to work with I also liked the text notification from Tom! text notification from Tom! More

I was very pleased with my service and can offer up NO complaints! All my dealings with staff were professional and courteous. complaints! All my dealings with staff were professional and courteous. More

Just as expected. 15 words are an extremely useless number to pick for a review. Because of your foolishness I will no longer respond to your surveys. 15 words are an extremely useless number to pick for a review. Because of your foolishness I will no longer respond to your surveys. More

My first experience with servicing my new Acent and am super pleased. Easy drive in check in services and a comfortable environment for waiting. The staff was friendly and polite being super helpful and i super pleased. Easy drive in check in services and a comfortable environment for waiting. The staff was friendly and polite being super helpful and in no time I was on my way home. I love my new Subaru and am a huge fan of Randy Marion Subaru. More

Friendly, professional, honest and service done in timely fashion. Took time to explain what needed to be done at next oil change fashion. Took time to explain what needed to be done at next oil change More

Great service and people always ready to help wherever they can. Will always come back here. they can. Will always come back here. More