WILL TAKE UNSUSPECTING OR NAIVE CUSTOMERS TO THE CLEANERS!
I had a terrible experience some years back and now my son-in-law got taken (by them) right before Christmas. Son-in-law also accepted a free rental while repairs were being done, but I'm sure they'll be charged for that, too. These people can't be trusted.
My experience was several years ago. My car was totaled, but they “fixed it” in waves to avoid calling the car totaled. The car was worth maybe $12,000. At first their total repair bill was $4,600 or thereabouts. After they were paid by my insurance company, they (Randy Wise et al) discovered another $8,000 in damages! I didn't have time to fight the system at that time, so they took me to the cleaners. Even after, it was never fixed correctly – there continued to be something wrong with the steering, but they said they couldn't find a problem.
Now my daughter and her husband took their car there concerned about an occasional stalling out problem. The shop recommended they have their fluids flushed while there. My son-in-law went along with their suggestions because he is very trusting and knows nothing about cars. When he picked-up their car he discovered the bill was $2,000! My daughter was shocked and called me crying. She said they had no idea it was going to be $2,000. Needless to say I am very angry because I know how shady they are, this dealership (they're 2 for 2).