Rapids Honda

Terrible customer service for service on a safety recall. Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! More

June 4th I purchased a new vehicle from Rapids Honda. I insured and refinanced my vehicle only to find out that all of the paperwork was filed with the wrong VIN. From the get go I was made to feel lik I insured and refinanced my vehicle only to find out that all of the paperwork was filed with the wrong VIN. From the get go I was made to feel like this was a me problem. I was told I should of never refinanced so soon, yeah none of your business what I do with my finances. Then they tried to blame my financial institution for not working with them. They wanted them to cancel the check to pay off the car, but it was 16 days after I had purchased the car and the check had already been sent. After I remedied my part with my insurance company and financial institution the dealership still had no idea as what to do. So by this time my temporary tags are not only attached to the wrong vehicle they are expired. The dealership could have cared less and would not issue new temporary tags. July 8th was when I finally received my license plates registered to the correct VIN. I really don't know how something like this could happen, but I guess mistakes do happen, but this was a whopper and should have been remedied in a much expeditious way. Even when I went in to get my plates I was told my financial institution was to blame because they wouldn't work with them. WTH, my financial institution had nothing to do with this. This by far has been the worst experience I have had making a big purchase. I know one place I will never recommend to anyone and I would never go back there. The whole experience was so troubling on so many levels. I actually had a mild heart attack 7 days after this fiasco. Maybe I should send them all of my co-pay bills. More

Service desk was nice and helpful. Place was clean and organized. Coffee options were good. Place was clean and organized. Coffee options were good. More

I walk in for oil services and tire rotations. It was quick and easy. Less then an hr It was quick and easy. Less then an hr More

Very nice customer service. I get my windshield liquid reservoir fixed. And they check everything for me. I get my windshield liquid reservoir fixed. And they check everything for me. More

The service Advisor was very helpful,I love this dealership 100% great service, I would recommend this dealership to everyone, also if ur interested in buying a car deal with a salesman named Roger dealership 100% great service, I would recommend this dealership to everyone, also if ur interested in buying a car deal with a salesman named Roger Thomas, he is wonderful very helpful goes above and beyond. More

The service was efficient and effective. I needed my Bluetooth connectivity looked at and it since then it has been working well I needed my Bluetooth connectivity looked at and it since then it has been working well More

Excellent and friendly service. Shawn Richter and Marlin Haney explained what was done by the dealership and the recommended interval for the next service. Shawn Richter and Marlin Haney explained what was done by the dealership and the recommended interval for the next service. More

Everyone there is very friendly and helpful. the service department is clean and professional. I would recommend them to others looking to buy a car. the service department is clean and professional. I would recommend them to others looking to buy a car. More

Rapids Honda coordinated the entire process of my windshield replacement. They calibrated the cameras after replacement. Chad Zastrow communicated with me throughout the entire process. Rapids Hon windshield replacement. They calibrated the cameras after replacement. Chad Zastrow communicated with me throughout the entire process. Rapids Honda service has always been professional in every interaction. More