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Ravenel Ford
Ravenel, SC
112 Reviews
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Showing 112 reviews
July 27, 2017
Wonderful customer service I called Ravenel Ford for service on my 2016 Ford Escape after it kept stalling and a recall was issued. Brian was very friendly and helpful and knew I called Ravenel Ford for service on my 2016 Ford Escape after it kept stalling and a recall was issued. Brian was very friendly and helpful and knew exactly what the problem was. He made time to help me on the same afternoon and the job was completed quicker than expected. Ravenel Ford is not my closest Ford dealer, but they are worth the extra drive as Brian was polite, courteous, and went out of his way to help. After leaving, the engine check light came on and Brian advised me to bring it right back, even though it was almost closing time. Deb, the service manager, explained the options to me and offered me a courtesy car as it was late in the day, or that Brian was willing to stay late to fix the problem. After resolving the issue, Deb asked me to follow up with her when I got home to make sure that the light didn't come back on. I'll definitely use Ravenel Ford for any service requirements in the future, and will avoid my more local dealer. Brian and Deb clearly care about their customers and the cars, and went out of their way to help me and ensure that I was treated considerately. More
by naomip
Employees Worked With
Deb Thompson, Brian Carper
Helpful July 13, 2017
We purchased a new escape. We called ahead a couple of days before to make sure they had the car that we wanted. Kameron answered the phone and couldn't have been more helpful. We called ahead a couple of days before to make sure they had the car that we wanted. Kameron answered the phone and couldn't have been more helpful. We showed up unexpectedly on a saturday and Kameron brought both cars out for us to check out. We decided on one and were out of there is less than 2 hours total time. All of the staff were excellent and i would highly recommend the drive to Ravenel Ford. More
by mikeh
Employees Worked With
Curtis Bellegante, Kameron Minyard
June 24, 2017
Want a pleasant auto buying experience? David Lombardi got me just the vehicle that I was looking for. I was impressed with his salesmanship and was happy with the No Pressure experience. E David Lombardi got me just the vehicle that I was looking for. I was impressed with his salesmanship and was happy with the No Pressure experience. Everyone was so friendly and helpful. More
by Tammy R.
Employees Worked With
Curtis Bellegante, Scott Lambert, Dave Lombardi
June 07, 2017
Excellent buying experience Great experience buying our new 2017 F150XLT. Everyone very friendly with no pressure. Worth the drive out from Charleston. Rain or shine always the s Great experience buying our new 2017 F150XLT. Everyone very friendly with no pressure. Worth the drive out from Charleston. Rain or shine always the same More
by Happy Truck owner
Employees Worked With
Ted Blankenship, Curtis Bellegante, Dave Lombardi
June 06, 2017
Horrable Service Center and Customer Service ***PSA*** Avoid this dealership!!! I bought a used 2014 Ford F150 from them. I had a 36000 mile warranty and began having issues with the air conditio ***PSA*** Avoid this dealership!!! I bought a used 2014 Ford F150 from them. I had a 36000 mile warranty and began having issues with the air conditioner. The air conditioner was making a loud noise and would stop blowing cold air after a short period. I took the vehicle in to be serviced and have the air conditioner repaired twice for the same issue while under warranty. The second time the vehicle was brought in for this issue it was just before the warranty was about to expire. They continued to state there was no issue with the compressor. Shortly after the second service and after the warranty expired the air conditioner again continued to make the noise and stopped blowing cold air. Over the winter we did not use the cold air and the compressor continued to make the loud noise. I then took the vehicle in to be serviced at another dealership and was told the pressure control switch was bad and the system was overcharged causing the compressor to go bad which was making the noise. I called Ravenel Ford and was told by the service manager that it just did not make since. After I realized the Service Manager could not comprehend the issue I was referred to the General Manager who also refused to acknowledge the issue or rectify the problem. Both were very condescending. Bad service center and customer service, avoid yourself the problem go somewhere else! More
by Mike C.
Employees Worked With
Deb Thompson, Scott Lambert
April 01, 2017
Outstanding. Everyone has been extremely friendly and help. Kevin Downs made me feel extremely comfortable the minute I walked in at Ravenel Ford. He has bent over backwards to make sure I have the car I want. Kevin Downs made me feel extremely comfortable the minute I walked in at Ravenel Ford. He has bent over backwards to make sure I have the car I want. I have had 3 Ford Explorers. A 1995, 2005 and 2015. I bought the 2015 from Ravenel and returned to buy the 2017 because it is a great dealership. Service Department is great too which is very very important. More
by Martowe514
Employees Worked With
Curtis Bellegante, Kevin Downs
March 28, 2017
Very pleasant car-buying experience Shelton Blanding in sales went above and beyond to make us feel welcome and find us a better deal than the TrueCar quote we had brought. Curtis Belle Shelton Blanding in sales went above and beyond to make us feel welcome and find us a better deal than the TrueCar quote we had brought. Curtis Bellegante in finance worked with us to find a down payment we could afford and a monthly payment plan we could handle. Overall a very pleasant and thorough experience. More
by grandparentsonthego
Employees Worked With
Curtis Bellegante, Shulton Blanding
March 09, 2017
Ford F150 with Kevin Our experience with Ravenel Ford was amazing! We came to Kevin Downs with a near impossible situation, and we walked away with exactly what we were lo Our experience with Ravenel Ford was amazing! We came to Kevin Downs with a near impossible situation, and we walked away with exactly what we were looking for and needed, because of him. Kevin was courteous, and treated us like family. We will definitely be referring anybody we know, looking for a vehicle, to Kevin at Ravenel Ford. Many thanks to him and everyone else involved! More
by HMC
Employees Worked With
Kevin Downs
February 27, 2017
Purchase of New Vehicle Our experience with Chuck was pleasant, fast and easy. Made buying a new car a hassle free, and no pressure adventure. We want to thank all that helpe Our experience with Chuck was pleasant, fast and easy. Made buying a new car a hassle free, and no pressure adventure. We want to thank all that helped us. More
by sassy82
Employees Worked With
Charles Curry
February 13, 2017
Above and Beyond Ravenel Ford was above and beyond the customer service we have experienced at other Ford dealerships. Everyone was friendly, helpful, and most importa Ravenel Ford was above and beyond the customer service we have experienced at other Ford dealerships. Everyone was friendly, helpful, and most importantly, made our truck buying experience hassle-free. We bypassed multiple Ford dealerships in the Charleston area to return to Ravenel Ford. Really appreciated taking a test drive without a salesperson tagging along - it allowed my wife and I to check out the vehicle and freely talk amongst ourselves. Kevin didn't put any pressure on us but was there to answer questions and help as we asked. Upon deciding to buy, Dewey offered us a great trade-in value and Curtis walked us through the financial process. Great experience! More
by sjhardy
Employees Worked With
Curtis Bellegante, Dewey Nettles, Kevin Downs
