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Ray Catena Audi of Freehold - Service Center
Freehold, NJ
112 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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112 Reviews of Ray Catena Audi of Freehold - Service Center
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November 24, 2018
Always treat you like a VIP. Sales and service advisors offer an excellent no pressure buying and maintenance service experience . I would recommend then to anyone who is shopping Sales and service advisors offer an excellent no pressure buying and maintenance service experience . I would recommend then to anyone who is shopping for a high quality luxury car. More
by Mr GTO
Employees Worked With
Anthony Tango
Helpful November 08, 2018
Rip off Purchased a new 2018 A5 Quatro that currently has 8300 miles. Two tires had to be replaced due to picking up nails. Paid $50 more for the replacemen Purchased a new 2018 A5 Quatro that currently has 8300 miles. Two tires had to be replaced due to picking up nails. Paid $50 more for the replacement of each tire than price at Good Year (for the same tire) but was told that I did not pay for the hazard insurance, that it CAME WITH the replacement tires. Call it what you want. I paid for the hazard insurance!! Following the replacement, one of the tires has to have air put in it every 3-4 days. I am a single woman and am out in the heat, cold and rain often so that I can dirve my car with hopes that I don't break down on the roads, or worse have a blow out. When brought back to them I was told there was nothing wrong with the tire. However, 3 days later it needed air again. Called back and in conversation was told the hazard insurance would probably not cover the repair. Tire goes from 38 lbs to 24 lbs. every 3 -4 days and dash displays a message that the tire is low in pressure. What else could it be? If it's not the tire than I fully expect that it should be under warranty. Was supposed to receive a call this morning, NOT. More
by Jacksonpa
Employees Worked With
October 31, 2018
Awesome service The service department is second to none. A trip to the dealership for service is not supposed as effortless as it was. Brought my Q5 in for service a The service department is second to none. A trip to the dealership for service is not supposed as effortless as it was. Brought my Q5 in for service and was greeted and treated with respect and courtesy. Joe Miller, service manager, made sure I was taken care of. Car problem was explained in detail and there were no tricks. There is something true when people say they are taken care of the "Catena" way. Will always recommend their company for anyone looking for a luxury vehicle. More
by Michael14
Employees Worked With
Joseph Miller
April 11, 2018
Always a pleasure Service at Ray Catena AUDI in Toms River is top notch. When I arrived, I was immediately greeted by John Lazaro. He knew who I was, already pulled up Service at Ray Catena AUDI in Toms River is top notch. When I arrived, I was immediately greeted by John Lazaro. He knew who I was, already pulled up my information and quickly started my service. My car was serviced and ready within an hour (less time than expected). I am always treated like a VIP when I get my car serviced. What a pleasure More
by Tracy B
Employees Worked With
John Lazzaro
October 21, 2017
Excellent Service Ultimately one of my best dealership experience with constant quality service delivery. Such a great team to work with. Most likely recommend to anyon Ultimately one of my best dealership experience with constant quality service delivery. Such a great team to work with. Most likely recommend to anyone around the area. More
by Chinedu
October 13, 2017
Excellent Service I had a small issue with my brand new 2018 q5 but the issue was taken care of by Joseph Fattorusso and his General Manager. We felt very important an I had a small issue with my brand new 2018 q5 but the issue was taken care of by Joseph Fattorusso and his General Manager. We felt very important and that the solution was put into motion immediately. I thank you for everything. No car is perfect but the Ray Catena Audi Freehold is. More
by Charles Lau
May 26, 2017
Customer Service was not good They delivered the car just fixing issue with no proper test. A new issue raised after their fix and got appointment 2 weeks later for their improper They delivered the car just fixing issue with no proper test. A new issue raised after their fix and got appointment 2 weeks later for their improper fix of the car problem. More
by Walker
Employees Worked With
April 30, 2017
Amazing - catena dealerships rock. They always make you feel pampered and special. I will always go to catena for my Audi and Benz...or whatever else I get. They are phenomenal operat They always make you feel pampered and special. I will always go to catena for my Audi and Benz...or whatever else I get. They are phenomenal operations. John lazzarro was extremely professional and courteous. (Hint to John...a discount on service next time-lol) Paul G. More
by Paulbagodonuts
Employees Worked With
John Lazzarro
May 10, 2016
Great experience They did it again. I took my S5 in for service, I was offered a loaner. So I said to my service adviser, Jon, what do you have that's interesting? Fi They did it again. I took my S5 in for service, I was offered a loaner. So I said to my service adviser, Jon, what do you have that's interesting? First I was offered an A3, but he quickly withdrew that and offered me a 2017 A4 with a lot of on board toys. I took the car home and was more than pleasantly surprised. My wife took a drive with me, she loved the car. She said that she really liked the car and needed a change. We came back, the next night and drove away with a new car. Thank you all More
by howarddunn
April 20, 2016
Experience of a lifetime Putting aside the shear magnificence of the building and overall appearance of the facility I would have to say from just a simple car wash to the pur Putting aside the shear magnificence of the building and overall appearance of the facility I would have to say from just a simple car wash to the purchase of one of the greatest production cars ever to grace the road the experience is overwhelming they are my extended family ! It's refreshing to see a dealership that really gets IT please use me for what ever reference you my need in the future Joseph Fortunato ???? More
by Fortunato pools
Employees Worked With
Sorry to say I don't remember all the names everyone was great, Anthony Tango, Frankie Lopes, Richard Majewski
