Ray Catena Jaguar of Edison

I wouldn’t even give this place one star if I had the option. I brought my Land Rover in for a pre-purchase inspection and trusted their team to identify any serious safety concerns. I was clearly tol option. I brought my Land Rover in for a pre-purchase inspection and trusted their team to identify any serious safety concerns. I was clearly told what needed attention and what didn’t—yet somehow, a critical brake line issue was completely missed. Not mentioned, not flagged, not even hinted at. Shortly after, while driving, my brake line failed. This wasn’t a minor inconvenience—it was a life-threatening situation that could have ended in a catastrophic accident. The fact that something this serious was overlooked is beyond unacceptable. What’s worse is the response from management. Instead of accountability, concern, or even basic customer care, I was met with excuses. I was told that a high-pressure line “wouldn’t last 1400 miles without signs,” essentially dismissing my experience altogether. No apology. No willingness to reinspect the vehicle. Not even an offer to bring it in for peace of mind. I paid for a professional inspection expecting safety and reliability. What I got was negligence and a complete lack of responsibility when it mattered most. If you value your safety, your vehicle, and basic customer respect—take your business elsewhere. More

I have been dealing with RC Jaguar for over 8 year and the level of service is outstanding. Shannon was always supportive and courteous and this has been continued under the fine stewardship of Frank Bren the level of service is outstanding. Shannon was always supportive and courteous and this has been continued under the fine stewardship of Frank Brenes and his team. More

I recently went in for an oil change and multi-point inspection for my Jaguar at the Edison Ray Catena Service Center, and from the moment I arrived, I was greeted and escorted to the customer lounge by inspection for my Jaguar at the Edison Ray Catena Service Center, and from the moment I arrived, I was greeted and escorted to the customer lounge by the friendly staff. Within about 5 minutes, I was called to meet my service advisor, Neshawna Thomas. I believe Neshawna is relatively new to the service department, as I haven't seen her before, and I was glad to have her as my advisor. Neshawna was knowledgeable, approachable, and most importantly, respectful of my needs. I was offered additional full-service options, but I declined, and Neshawna respected my decision without pushing me, which I truly appreciated. In the past, I've had service advisors who were overly aggressive or arrogant, so this was a refreshing change. While waiting, I noticed some construction going on in the lounge area. It was a bit noisy, but it’s understandable, and it didn’t bother me much. The total time I waited was about 1.5 hours, which wasn’t bad at all, especially with the great customer lounge that made the wait more comfortable. After the service, Neshawna explained what had been done and even mentioned that they sent a video of my car showing the service process and the recommended repairs. This was a great touch, as it gave me a clear view of what was happening to my car. Although I declined the additional recommended services, Neshawna didn’t push me and respected my decision. She also checked in to make sure I was comfortable in the waiting area and informed me that my car would be ready in about 10 to 15 minutes. When it was time to pay, I was greeted by another friendly staff member, and we even shared a laugh. Thanks to Neshawna, I finally had a positive service experience. I honestly believe she’s a great addition to the Edison Ray Catena Service Center team. I usually dread visiting this location due to past experiences with arrogant staff, but this time was different. It’s clear they’re listening to customer feedback. Thank you, Neshawna, and the entire team at the Edison Ray Catena Service Center! More

I had a great experience getting my car fixed at Ray Catena dealership. They were incredibly helpful throughout the process. Recently, I worked with Keith Zirpoli, who was exceptionally organized and pr Catena dealership. They were incredibly helpful throughout the process. Recently, I worked with Keith Zirpoli, who was exceptionally organized and provided outstanding service. I highly recommend Ray Catena for both your car selection and servicing; I will definitely continue going there for my automotive needs. More

For the last 3 plus years I have had nothing but disappointment from the service department. I would never return or recommend them to anyone. Once they left me in a situation that was dangerous f disappointment from the service department. I would never return or recommend them to anyone. Once they left me in a situation that was dangerous for me to even drive my car. I was the one who noticed the issue and, they fixed after my complaint but I did not even get an apology. More

Shannon is my 'go to' person in RC and she never fails to provide excellent service and support. Always courteous and polite, she consistently 'goes the extra mile'. and is a key reason for me returning year provide excellent service and support. Always courteous and polite, she consistently 'goes the extra mile'. and is a key reason for me returning year after year for my regular servicing. More

Service Representative Mike Indyk was very helpful and made my experience great. I definitely look forward to my next visit with Mike as my Service representative. made my experience great. I definitely look forward to my next visit with Mike as my Service representative. More

Keith was a godsend. Just bought the car used from a dealer in Utah and the check engine light came on less than a day of driving it off the delivery truck. His profess Just bought the car used from a dealer in Utah and the check engine light came on less than a day of driving it off the delivery truck. His professional commitment to assuring my vehicle was taken care of was a true blessing. More

Five stars for Keith on his professionalism and demeanor. One star for Jaguar dealers not offering loaners unless you bought the car from them specifically. So out of town era are SOL. One star for Jaguar dealers not offering loaners unless you bought the car from them specifically. So out of town era are SOL. More

I sent my vehicle on August 16th for servicing. Keith, my service advisor called me later that day and told me that it will take 2 to 3 days for their technician to take care of the problem. Nobody Keith, my service advisor called me later that day and told me that it will take 2 to 3 days for their technician to take care of the problem. Nobody called me for the next 4 days. I sent an email to Keith 5 days later and no response. I called later that day and spoke to Carlos and he told me that he will pass on my message to Keith the following day. At the end of the following day I had received no message or call back so I called again and spoke to Keith. This was exactly 7 Days later. Nobody had even touched my vehicle till then and I was told that it'll take another 2 to 3 days before anybody will even look at my vehicle. I have dealt with Ray Catena Mercedes for the last 20 years and I have purchased six different vehicles from them and done my services over there without any problems all these years. This is horrible experience with Ray Catena Jaguar service department and I would not recommend them at all. There are several other better options for servicing. I will be picking up my vehicle tomorrow and take it somewhere else. I will be definitely sending my opinions to the Jaguar headquarters as well. More