
Ray Catena Jaguar of Edison
Edison, NJ

Filter Reviews by Keyword
By Type
Showing 465 reviews
One of a Kind I found myself in the position of having to change car companies due to new styles. I have dealt with the same salesperson and company for many years I found myself in the position of having to change car companies due to new styles. I have dealt with the same salesperson and company for many years and was very upset to have to move on. The Jaguar Xe seemed to have all that I required but I was very hesitant about the company due to past dealings. I began my search hoping to get it done in a week or so. I spoke with Vincent Gambardella, who listened and assisted me in my search of a car that I really wasn't sure of but had the upgrades I required. I wasn't set on my exact price and model and told Vinny I would be in touch and to keep me in mind if anything popped up that he thought I would like. I continued to get calls and visit other dealerships to convince myself( my current lease was up and I needed to make a decision).The other dealerships were a disgrace to the brand. I received ridiculous phone calls over and over again from the same salesman asking the same questions. One dealership tried to sell me a car with the wrong rims and wheels, another- a new car which actually was used. 2 months later.... I had just resigned to the fact that I would stick with my current lease and extend it , when Vinny called. He remembered everything I said and had a car for me. I gave him a hard time due to what the other dealerships had put me thru- but Vinny's sense of humor and patience won me over. I drove to Ray Catena very reluctantly assuming I would get the same old awful customer service Jaguar has made me accustomed to. I was pleasantly surprised. Not only was everything just as Vinny discussed on the phone, he worked with me on all my additional inquiries and requirements. He really was a pleasure to deal with and is still working with me throughout my new ownership registration process. In addition, the entire crew at Ray Catena seemed to work together which also set it apart from the other dealerships. When Vincent and I had a scheduling conflict, another salesman Michael Barreiro happily and very kindly took care of me on Vinny's behalf. It was so refreshing to see a place work together for the good of the customer. Michael was a pleasure to deal with and had everything all set up for me as Vinny had promised. My compliments to Ray Catena and I wholeheartedly recommend Vincent Gambardella as a salesman. He restored my confidence in a brand that I had all but given up on- and he did it by making me laugh and smile through the whole process! Thanks Vinny😊 More
STAY AWAY - Not even a sliver of Customer Service No loaner provided for a luxury car with a breakdown for over a week in the shop... No call backs after leaving multiple messages... On delivery t No loaner provided for a luxury car with a breakdown for over a week in the shop... No call backs after leaving multiple messages... On delivery the car is NOT prepared at all If you have a choice just STAY AWAY from Ray Catena to save yourself pain of dealing with them. UPDATE Got a call from the dealership, just as utterly useless as the service. not a single question what the issues are... basically the vibe I was left with after the conversation was "...if you are dumb enough to come back we don't really care" More
Great and Seamless Experience I worked with Joe Rigolini to lease my first Jaguar XE. The whole experience was seamless and smooth and I drove the car home the same day. Joe was ve I worked with Joe Rigolini to lease my first Jaguar XE. The whole experience was seamless and smooth and I drove the car home the same day. Joe was very helpful and professional, and exactly knew how to deal with his customers. His focus was only my satisfaction rather than making a sale so I didn't feel any pressure in making my decision. Overall, he was great, highly recommend. More
Firt time Jaguar Purchase This was our first time purchasing a Jaguar and first time with a Ray Catena dealership. Alan Banjany was the reason this deal was made. If there is This was our first time purchasing a Jaguar and first time with a Ray Catena dealership. Alan Banjany was the reason this deal was made. If there is one thing I do not like- it's purchasing a vehicle. Alan was not pushy and was very accommodating to any inquiry my wife and I had. Alan was the first sales consultant I have ever dealt with that did not come off as the "typical car salesman." He was more than that and was down to earth and did not sugar coat anything. We look forward to purchasing another vehicle from him in the near future just because he made the car buying process as painless as possible. I fully recommend you ask for Alan Banjany if you walk into Ray Catena Jaguar/Land Rover. More
James Mull made my Jaguar dream come true! For as long as I can remember, I've been a Jaguar enthusiast. When it was finally time to consider my third Jaguar, it only seemed logical to visit a For as long as I can remember, I've been a Jaguar enthusiast. When it was finally time to consider my third Jaguar, it only seemed logical to visit a Jaguar dealer nearby (I live in Livingston, NJ). After waiting too long for a reasonable response, I decided to abort that dealer and check out Ray Catena Jaguar, a dealership I was familiar with over the years. After a quick search of numerous reviews, I took the time out to travel down to Edison, NJ. I was lucky to find (and ask for) James Mull, a sales and leasing consultant who was highly regarded for his professional approach and knowledge of Jaguars. He was impressively courteous and charismatic, yet had a no-nonsense persona which made me feel very comfortable in what could've been a stressful decision-making situation. He asked the right questions and was able to immediately assess exactly what I was looking for. Jim was also able to address all of my concerns with direct responses, and it was clear to me that he knew his "product" with no uncertainty. Within 10 days, he had me in the car of my dreams. His genuine friendliness and sense of humor helped to make the auto buying process a fun experience. If you are in the market for a vehicle that's unsurpassed in every way, do yourself a favor and go to Ray Catena Jaguar. And if you are fortunate enough to meet James Mull, consider yourself fortunate. He is a "gem"! More
Exceptional dealer and customer service! Working with James at Ray Catena Jaguar was by far the best experience I've had when leasing a car. He went above and beyond and made sure to find exa Working with James at Ray Catena Jaguar was by far the best experience I've had when leasing a car. He went above and beyond and made sure to find exactly what I was looking for and was always readily available whenever I had any questions or concerns. I recommend anywho who is interested in Jaguar to definitely give this guy a call, you won't be disappointed! More
3rd Jaguar I just purchased my 3rd Jaguar from Michael Burnside and once again he makes my dreams come true. I love dealing with Michael because he always knows I just purchased my 3rd Jaguar from Michael Burnside and once again he makes my dreams come true. I love dealing with Michael because he always knows exactly what my needs are and the process is seamless. With so many other cars out there to purchase, I stay with Jaguar because michael is there for me 24/7 and that is something I'm not willing to give up. Ray Catena is lucky to have such an asset representing his company and I'm sure I'm not the only one to feel the same way. Thanks again michael for another wonderful experience. FBG More
sold me and got my business I have been a loyal customer of Prestige Land Rover/Jaguar for over 14 years. in the past year or so the dealership was sold to a new group and the se I have been a loyal customer of Prestige Land Rover/Jaguar for over 14 years. in the past year or so the dealership was sold to a new group and the service went down the hill with the acquisition. I had never dealt with Ray Catena and not even considered it, but a couple of emails requesting pricing for a new jaguar and James Mull was on the case immediately. Within 2 weeks not only did they find vehicles which Prestige told me did not exist, but gave me a better deal than anyone and I mean anyone would have given me. today thanks to Jim and the Catena team I am driving a beautiful F Type and I have sworn allegiance to all my future Land Rover/Jaguar Purchases. thank you Jim, Go JETS Forte Maldonado Mc Gowan More
Excellent car buying experience ! We are very happy with our car buying experience with Ray Catena. Michael Barreiro helped us handle all the paperwork effortlessly and coordinated wel We are very happy with our car buying experience with Ray Catena. Michael Barreiro helped us handle all the paperwork effortlessly and coordinated well. Overall a smooth purchasing experience!! More
Vinny Gambardella is great! If you want a Jaguar in the Central Jersey reason, call Ray Catena Jaguar and ask for Vinny Gambardella. He's a great guy who really knows his stuff a If you want a Jaguar in the Central Jersey reason, call Ray Catena Jaguar and ask for Vinny Gambardella. He's a great guy who really knows his stuff and will take the time to answer all of your questions and concerns. And, he'll find you a good deal. I really have no reservations about recommending him. More