Ray Catena Jaguar of Edison

In and out in 2 hours Jim cut the chase and got me the best deal. I had done my homework so knew what I was looking for. He was very responsive and quick in getting me Jim cut the chase and got me the best deal. I had done my homework so knew what I was looking for. He was very responsive and quick in getting me exactly what I needed loaded with options. More

Stellar customer service Michael Burnside was an absolute pleasure to work with. As minorities, we've unfortunately experienced being blatantly ignored or receiving subpar ser Michael Burnside was an absolute pleasure to work with. As minorities, we've unfortunately experienced being blatantly ignored or receiving subpar service at dealerships. But, from day one, Michael treated us with respect and ultimately like family. Thank you for an overall stellar experience and for employing people like Michael that truly exemplify world class customer service. More

A straightforward buying experience I appreciated the fact that Jim was amenable to work with me by email in the early stages of my buying experience. Many other dealers insist on a phon I appreciated the fact that Jim was amenable to work with me by email in the early stages of my buying experience. Many other dealers insist on a phone number immediately and drown you in follow up calls. I am too busy for all of that. I go to the dealer to see something up close that I am not sure of and again on the day I'm ready to buy. He also was able to walk me through the unlikely accuracy of another dealership price quote. I'm glad I didn't make the long drive. More

No-hassle experience It was a worthwhile experience for me to drive down from northern Bergen County. Jim was easy to deal with via email and in-person. No financial gam It was a worthwhile experience for me to drive down from northern Bergen County. Jim was easy to deal with via email and in-person. No financial games were played and there was no shuffling from one office to the next, as Jim was the only one from sales and financing who was needed for the entire process. I recommend highly! -Dr. H. More

Refreshingly uncomplicated and borderline fun James offered an ease to the car buying experience. He was accessible through email, phone, text, and even stayed late to let us take the car for a t James offered an ease to the car buying experience. He was accessible through email, phone, text, and even stayed late to let us take the car for a test drive. He is knowledgeable and friendly, and he had made this process fun; It is certainly our least stressful experience for buying a car. Service is top notch and I would recommend James and Ray Catena Jaguar to anyone who listens. More

Excellent I was referred to Michael Burnside at Ray Catena Jaguar by a coworker. The second I walked in to Jaguar and asked for Michael he immediately helped me I was referred to Michael Burnside at Ray Catena Jaguar by a coworker. The second I walked in to Jaguar and asked for Michael he immediately helped me and found the exact vehicle I was looking for. He was very helpful and willing to help in anyway. I would highly recommend him and even JT who explained the vehicle to me in detail. Thank you to Michael and Ray Catena Jaguar! More

First time buyer at Ray Catena Long term customer of another Range Rover / Jaguar dealership. My experience with Michael Burnside and the Ray Catena team was a pleasure. Could not Long term customer of another Range Rover / Jaguar dealership. My experience with Michael Burnside and the Ray Catena team was a pleasure. Could not be happier. More

2 Jaguars in 1 week I went with my son to pick up his new Jaguar F Type "R" that he purchased from Ray Catena. His sales consultant was Michael Burnside and he was an a I went with my son to pick up his new Jaguar F Type "R" that he purchased from Ray Catena. His sales consultant was Michael Burnside and he was an absolute gentleman to my son during the entire transaction. I was in no rush to get a new vehicle for my wife who has been driving a Mercedes benz and never considered a Jaguar sedan. My son definitely pushed me to get my wife a new car and I honestly only when ahead with the deal because I felt Michael did take care of my son with his purchase. My wife was very particular on colors and Michael assured me he would get us what we wanted and sure enough he was a man of his work. I am in sales myself and I believe in communication, honesty and complete transparency and Michael did all the above with perfection. So now we have 2 Ray Catena Jaguars in my driveway and you can bet I will tell them about my flawless experience at Ray Catena and who they MUST work with so they can be as thrilled as we are. Thanks Michael Burnside More

Apprehensive Browsers, Now Happy Jaguar F-Pace Owners I was in the market for the new Jaguar F-Pace SUV, and a search on the Jaguar Website brought me to Ray Catena of Edison. I was very apprehensive abou I was in the market for the new Jaguar F-Pace SUV, and a search on the Jaguar Website brought me to Ray Catena of Edison. I was very apprehensive about returning to Ray Catena, as our previous experience with the Land Rover side three years ago was not encouraging. But the emails I received from James Mull were welcoming, so we decided to give Ray Catena Jaguar a chance. We were treated warmly and respectfully by James, his associate, Danny (who took us on two test drives with a F-Pace Diesel and F-Pace gas models), and Craig Sirota, the manager. James took the time to go over every option on the F-Pace, and patiently explained all of the intricacies of the leasing program to us. James even found the right color and options of the F-Pace that I wanted right in the Catena inventory! Perfect!! I'm delighted with my F-Pace diesel, and very happy with the sales experience that we received from James. I've already recommended James and Ray Catena to others! Thanks for all of your help, James!! More

We want to spend our next vacation at Ray's My woman's a traitor. We stopped in at the Porsche side of Ray Catena's dealership hoping she would continue our Porsche ownership tradition. Mich My woman's a traitor. We stopped in at the Porsche side of Ray Catena's dealership hoping she would continue our Porsche ownership tradition. Michael Marinelli was the consultant recommended to us by Mike Liptak in Ray Catena's Porsche Parts Department, and that's who we came to see. The moment we walked through that door, the Porsche receptionist asked how she could help while offering us a beverage of our choice; impeccable. While Michael was out at that moment, we were greeted by Eugene Tsukanov who promised to take care of us while we waited for Michael. Eugene gave us a crash course on the models we were interested in, showed and started a few of the cars as requested. My wife, though, lusted for the F-Type...off we went to see Alan Burnside by recommendation. Reception on the Jaguar side was equally immaculate. Janet, the receptionist, offered us beverages, perhaps a test ride in a beautiful English accent; treated as if we were royalty. Then Alan Burnside appeared. This man was like a long lost favorite Uncle; warm, genuine, debonair...an American 007. He showed us a few F-Types, a couple of XKs, talked to us at length about what we were looking for and answered LOTS of questions with unflappable patience. We learned a lot which helped in making a decision much easier. At no point did we feel ANY pressure or insincerity; this was EXACTLY the experience we were looking for — Alan was a gentleman of a forgotten time. He invited us over to his office, we sat, talked numbers, cars, options, and the like while casually interjecting a few off topic subjects. This man became a member of our family that afternoon. It took two more days of meeting with Alan; we were still undecided about committing to an F-Type and had yet to test drive one not because we weren't offered, but because we weren't ready — again, no pressure from Alan to get us in a test drive. He spent hours with us despite the fact that we could've walked away at any time...no questions. The third day, Alan, patient as always, asked if we'd like to take one out for a test drive...we did, Rio Wisbert was our guide, and the decision was made on the spot. Alan took us to the storage facility to see a few F-Types my wife was interested in, and she chose one. We went back to his office, Alan educated us on the leasing process since it's been two decades that we've leased, and got the paperwork in order. A day later, the deal was done, the car was prepped, and we were ready to go. Alan delivered the car as if he was the owner of the dealership; tremendous pride was taken in every step of the process. We were so very impressed by Alan; from day one we were treated with not only the kind of respect reserved for heads of state but also as if we were family. He introduced us to his son and General Manger, Jonathan Burnsides, who clearly picked up on the long last art of gentlemanly behavior from his father...class act. This WAS a family run business; about as "mom and pop" as you can get and we yearn for this kind of feeling in any situation involving a purchase. Ray Catena's enterprise is ENORMOUS, and still, the service was as if this was his sole dealer with only a handful of employees. What an experience. Alan and Jonathon...we cannot thank you both enough for what was THE best experience we've ever had in making a purchase of ANY kind, you made us feel fantastic. You have our business for the rest of our lives — and we mean that. This is how to run a business and treat people...you guys nailed it. Put the kettle on, we're spending our week at Ray's. More