Ray Catena Lexus of Larchmont

Friendly and quick service When my tire pressure low light went on, I drove directly to Ray Catena Lexus. I assumed that I would have to leave the car, but I was able to wait. I When my tire pressure low light went on, I drove directly to Ray Catena Lexus. I assumed that I would have to leave the car, but I was able to wait. I settled down in the very comfortable waiting room with my book and a cup of coffee, and an hour later I was on my way with a new tire. Everyone was very friendly and helpful, especially my service manager, Cesar Cruz. More

Over the top Service I didn't buy my car from here I bought it in NYC. I took my car back to the city for an oil change and I was ripped off, service was horrible, and of I didn't buy my car from here I bought it in NYC. I took my car back to the city for an oil change and I was ripped off, service was horrible, and of course everything I was told when I bought the car was not true. One day I was in the area of Ray Catena shop and I stopped in and talked with Scott in the service department and told him my experience in New York City. He gave me all the information I needed and told me I could bring the car there for service. I was back there last week and talked with Rafael and he looked up my service contract and told me I had no problem bringing the car there. I made an appointment and took the car in this morning. Other than them trying to get me into a newer car, all the people were friendly, informative, helpful, and just made you feel comfortable. It's very hard to find a place where all departments are professional. I always hated and avoided taking a car back to the dealer in the past, but now my Lexus will always come to Ray's for servicing. This place is above the GREATEST! More

outstanding Service From now on very time I going to buy a car I will go to Ray Catena Dealer and I will be looking for Steve Stoop to help me with the sale. From now on very time I going to buy a car I will go to Ray Catena Dealer and I will be looking for Steve Stoop to help me with the sale. More

poor sales customer service Was planning to evaluate my options for return of rx 350 lease with Steve richman.. He kept insisting that his price was better than the mail in offer Was planning to evaluate my options for return of rx 350 lease with Steve richman.. He kept insisting that his price was better than the mail in offers from the same dealership.. without giving me some key specifics e.g cap cost..then got upset that I was asking questions and said that he was spending too much of time. After working with another salesman (as per my request with ralph michell) I was charged an extra $50 for buyoff, wth questionable breakdown in the buyoff offer - not that the amount matters but it shows the unprofessionalism and narrow-mindedness of the place. I would agree with the other negative reviewer as well - during the lease process steve showed interest and good salesmanship till I gave the check then changed his attitude to a pretty much 'don't care attitude. Would not recommend. More

Service Review - Really great experience I wanted to share how much I really like the service in your service center. I didn't buy the car (2015 Lexus RX 350) there but you were pretty honest I wanted to share how much I really like the service in your service center. I didn't buy the car (2015 Lexus RX 350) there but you were pretty honest what was needed and very impressed with the workmanship. I dealt with Rafael Llamas who was very pleasant and helpful. It's a very impressive place and the customer service is A+. Thank you and rest assured I will be back for my next service. P.S. Thanks again for keeping my cups after leaving them in the loaner. More

Everything Fantastic We have bought 5 cars, and have other family and friends who have bought from Noel at this dealership. An extremely high level of professionalism was We have bought 5 cars, and have other family and friends who have bought from Noel at this dealership. An extremely high level of professionalism was exhibited every time. More

always treated well and satisfied THIS DEALERSHIP IS SO WELL RUN THAT MY HUSBAND AND I HAVE PURCHASED SEVERAL CARS FROM THEM JUST BECAUSE OF THEIR SEVICE DEPARTMENT. I HAVE NEVER EXPE THIS DEALERSHIP IS SO WELL RUN THAT MY HUSBAND AND I HAVE PURCHASED SEVERAL CARS FROM THEM JUST BECAUSE OF THEIR SEVICE DEPARTMENT. I HAVE NEVER EXPERIENCED A BETTER ONE. C.SILVER More

Thank You For Your Excellent Salesmanship!!!!! Thanks to Steve Richman for making my 2nd lease experience extremely pleasant. Your efficient, fair and sincere approach is very appreciative. I am Thanks to Steve Richman for making my 2nd lease experience extremely pleasant. Your efficient, fair and sincere approach is very appreciative. I am a vey happy customer! More

Alan is the Best! Alan (and Kenny) are the reason I will stick with Lexus. Alan makes it so easy for me to service my car - and enjoy the process. He keeps communicatio Alan (and Kenny) are the reason I will stick with Lexus. Alan makes it so easy for me to service my car - and enjoy the process. He keeps communication lines open. He’s honest and reliable. I’m not sure we ever met - but I feel like I have a friend. More

Service that goes the extra mile I just had the best experience of all the great experiences I have had with the Lexus Service Center. The battery in my Lexus hybrid had started to c I just had the best experience of all the great experiences I have had with the Lexus Service Center. The battery in my Lexus hybrid had started to constantly die or so I thought even though it was relatively new. My gift bringing it in was to get Scott Orlansky as my service person. After finding out the battery was not the problem, Scott was determined to find out what was. 4 days later, after not giving up on anything, he did figure it out and my car is purring again. I get great care at Ray Catena. This was just above and beyond. Many thanks to Scott - a super example of all that is good at Ray Catena. More