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Ray Catena Lexus of Larchmont
Larchmont, NY
413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 413 reviews
April 10, 2024
Had a very pleasant experience getting my 2024 Lexus 350h from here. Hassan was very knowledgeable about the vehicle and was able to walk us through the whole process seamlessly. Would highly recommend him from here. Hassan was very knowledgeable about the vehicle and was able to walk us through the whole process seamlessly. Would highly recommend him and this dealership. More
by vicpadro
Employees Worked With
Hassan Ghamlouch
February 05, 2024
I walked in with a good credit score and left with a bad one due to a “mishap on their part .. traded in a vehicle and the payoff check somehow was received late to Nissan now truth be told I really had a one due to a “mishap on their part .. traded in a vehicle and the payoff check somehow was received late to Nissan now truth be told I really had a pleasant experience until this happened.. I’ve sent several emails and was never given a solution on how they would work on clearing my name. I’m very disappointed I had to take take things in my own hands because its been a year .. at this I should’ve been compensated for the inconvenience.. seller I dealt with was Joe and then followed up by Christine O. I’m saying their bad ppl but with this situation and not getting any answers speaks volumes More
by mona3033
Employees Worked With
Christina o. , Joe Ferrara
January 29, 2024
I purchased a 2024 Lexus NX 350h from Chris Amigron. During the purchasing process, Chris was a very knowledgeable and upfront on the lead-times of the car due to it being a Hybrid. Kept us abreast of During the purchasing process, Chris was a very knowledgeable and upfront on the lead-times of the car due to it being a Hybrid. Kept us abreast of the car status from build, shipment and arrival at the lot. when I arrived to take delivery of the car, not only did it have a bow but also a bouquet of roses and a handwritten note thanking me for my business. Brandon James was also Amazing in giving me a tour of the technology in the car and explaining all the safety features in detail (coming from a 08 RDX). My family is so impressed by the professionalism and customer services my husband's next car will definitely come from Ray Catena Lexus of Larchmont More
by 24-NX350h
Employees Worked With
Chris Amigron
January 07, 2024
Great service from everyone just a totally upscale place really made purchasing my new car easy as 123. A special shout out to my sales person Paolo Beauplan. The best thing i can say about him is I now ha really made purchasing my new car easy as 123. A special shout out to my sales person Paolo Beauplan. The best thing i can say about him is I now have a friend for life. The guy was simply amazing. My only regret is because i'm relocating I probably won't be able to used my extended service contract at Ray catena from larchmont. However, if i'm traveling back to that area i may just drop by and say hello too all the nice people i met along my most positive journey. Happy New years to the Ray Catena family & blessings to them all. More
by Dhgrove
Employees Worked With
palao beauplan 5stars , Nancy Sardos, Isaac Apostolidis
November 27, 2023
I was locked out of my Lexus nx 300 unable to get into my vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and literally walked me through the process slowly and calmly So I was able go shopping smiling all the way to my grocery store Yaay for Barbara She should be recognized for this golden act of kindness Sincerely Like a bonus !!!! Ana Diaz RN More
by anad
Employees Worked With
Angel Caban, Cesar Cruz, Jeff Symeon
October 13, 2023
Stay away from this dealership and especially avoid Manny Alvarado. Manny, I promised you that I have to leave a review to make other potential buyers aware. Manny Alvarado is a horrible manager, rude and a Alvarado. Manny, I promised you that I have to leave a review to make other potential buyers aware. Manny Alvarado is a horrible manager, rude and a lair. On October-13-2023 I spent 2-3 hours on the phone with Paulo B. to discuss the best possible deal for Lexus RX500H (VIN: 212BCMEA4RC010876, Stock # 24203). We agreed on $69,500 to be paid in full the very next day on October-14-2023. Paulo B. mentioned that he was with his manager when we’re negotiating the deal. Paulo B. made an appointment for me in the dealer’s book to get the car on October-14-2023 at 11:30 AM. We agreed that I would make the down payment for the new car on October-14-2023 before visiting Ray Catena Lexus of Larchmont. Paulo B. told me that he wouldn’t be at the dealership on Oct-14-2023 and his manager, Manny Alvarado (who was with him on the phone when negotiating), will take care of the transaction ( $69,500.00 (negotiated price) + $175 (document fee) + Taxes). Paulo B. promised to text me his manager (Manny Alvarado) information for tomorrow to close the deal. After I had not received Manny’s info as promised I decided to call the dealership to get Manny’s info for tomorrow. Front desk told me that Paulo B. left for today and I can speak with Manny Alvarado directly to confirm the deal and my appointment for tomorrow. Manny Alvarado immediately tried to intimidate me with an aggressive tone demanding the deposit up front (almost threatening) suggesting that I should speak with yet another rep and there is no way I could get the car at the price I was promised by Paulo B. and his manager (who was Manny?). I suggested Manny to never call me again promising to leave a review warning other potential customers and hang up the phone. It did not help, for some reason Many kept calling me back trying to intimidate me even more. I had to block his phone number and Lexus Of Larchmont main phone number to avoid harassing. Stay away from this dealership. More
by tim.re
Employees Worked With
Manny Alvarado, Paulo B.
October 09, 2023
Great Service Manny Alvarado was excellent, was very polite answer all my questions with honesty. Will recommend everyone in need for a new car to go see Manny at Ray Catena Lexus. polite answer all my questions with honesty. Will recommend everyone in need for a new car to go see Manny at Ray Catena Lexus. More
by lizhons
Employees Worked With
MANNY ALVARADO
August 31, 2023
Just walked out of my 60,000 mile service with an invoice that showed $0.00. I couldn’t believe it. Most dealerships and auto repair facilities will always “find” something to charge you for. I was amazed th that showed $0.00. I couldn’t believe it. Most dealerships and auto repair facilities will always “find” something to charge you for. I was amazed these guys did not! Big shout our to Ray Katena Lexus if Larchmont and Tamzin, for her incredible service! More
by Georgie Loves his Lexus
Employees Worked With
Tamzin Wasmuth
