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Ray Catena Lexus of Larchmont

Larchmont, NY

4.6
405 Reviews

1435 Boston Post Rd

Larchmont, NY

10538

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Showing 405 reviews

October 09, 2023

The service has changed. The new dealers are not equipped to sell. What a shame. More

by Disappointed Patron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny
Oct 09, 2023 -

Ray Catena Lexus of Larchmont responded

We deeply regret any disappointment you may have encountered, as it contradicts our fundamental approach to business excellence. We are committed to resolving this matter to your satisfaction. If you could kindly connect with our General Manager, David Branch, at 914-833-5000, would like to learn and understand to understand the specifics of your experience and discuss how we can rectify this situation to ensure your complete satisfaction.

August 31, 2023

Just walked out of my 60,000 mile service with an invoice that showed $0.00. I couldn’t believe it. Most dealerships and auto repair facilities will always “find” something to charge you for. I was amazed th More

by Georgie Loves his Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamzin Wasmuth
Aug 31, 2023 -

Ray Catena Lexus of Larchmont responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

August 29, 2023

I had a very pleasant experience with the dealership. My RX has been serviced at the dealership since purchased and since its always been very professional with great advice. More

by vadamax
Recommend Dealer
Yes
Employees Worked With
Cesar Cruz
Aug 29, 2023 -

vadamax responded

I am very satisfied with my services.

Aug 29, 2023 -

Ray Catena Lexus of Larchmont responded

We sincerely appreciate you taking the time to share your positive feedback with us! It brings us immense joy to hear about your consistently pleasant experiences at our dealership. Your loyalty as a valued customer, entrusting us with the servicing of your RX since its purchase, truly means a lot to us. We're thrilled that our team has consistently delivered a professional and top-notch service to you. Providing great advice is a fundamental aspect of our commitment to ensuring your vehicle's longevity and your driving satisfaction. Please know that your kind words motivate us to maintain our high standards and continually improve. Should you have any questions, concerns, or further feedback in the future, please don't hesitate to reach out. We're here to assist and ensure your automotive experiences remain exceptional. Thank you once again for your trust and loyalty. We look forward to serving you with excellence for many more miles to come!

July 20, 2023

Pleasant experience no issues all my quesand concerns were addressed. I would definitely recommend getting your vehicle from here. More

by Rosemark36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paolo Beauplan
Jul 20, 2023 -

Ray Catena Lexus of Larchmont responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

July 18, 2023

Catena Lexus is a great dealership. I have leased my last 7 SUV’s there which says a lot. I also introduced my daughter and son in law in the past year and they leased 2 more cars and l More

by Lexus lease
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Nunez. Sales and Adam Rosado in IT, Isaac Apostolidis
Jul 19, 2023 -

Ray Catena Lexus of Larchmont responded

Ivan Nunez is a wonderful member of our team and we are glad to hear that you've had such positive experiences while working with him. We appreciate your recommendation as well as we look forward to seeing you again soon!

June 03, 2023

Everyone was nice and our salesman Ivan was very professional. Purchased several cars my wife and I are very happy with them. We would recommend this dealership to our friends. More

by mitchaross
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Napolitano, Jeff Symeon
Jun 05, 2023 -

Ray Catena Lexus of Larchmont responded

Thank you for leaving us a great review! We appreciate your kind words and look forward to seeing you again!

May 15, 2023

The treatment was smooth and effortless. I can never imagine going to another dealer ship More

by Sophia Rosario
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Nuñez
May 16, 2023 -

Ray Catena Lexus of Larchmont responded

Sophia, thank you for taking the time to share this great feedback with Ivan and our team. We're thrilled you had a 5-star experience and we hope to work with you again in the future!

May 07, 2023

Very reliable and friendly staff. Always willing to help during an emergency. Great facility and location. Great coffee. More

by nelkye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cruz
May 07, 2023 -

Ray Catena Lexus of Larchmont responded

Thank you so much for sharing this wonderful review and rating for Cesar and our service team! Please reach out if you need anything else!

May 06, 2023

I had a wonderful experience working with Jeff Symeon again. I was able to drive off with a brand new RX 500h F SPORT PERFORMANCE on April 27th. Only waited a month. The vehicle had exactly what I wanted More

by Jerome Harris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
May 07, 2023 -

Ray Catena Lexus of Larchmont responded

Jerome, thanks so much for sharing this great feedback for Jeff and our team! We're thrilled you got behind the wheel of a new RX 500h F Sport! Congratulations on your new ride! Please let us know if you need anything else!

March 05, 2023

I experienced a problem with my 2020 ES 350 and contacted the Dealership, I spoke witha Gentleman named Joseph and he was terriffic, he said bring it in now and they would check it out. They checked out the More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Napolitano, Gregory Dubiel
Mar 07, 2023 -

Ray Catena Lexus of Larchmont responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ray Catena Lexus of Larchmont. Thanks again for taking the time to leave us this information about your recent visit. Take care!

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