Ray Catena Lexus of Larchmont

Customer Service is alive and well at this dearlership Turning a Negative into a Positive -- From a bad experience to get into a new Lexus from a previous dealer who I had 4 Lexus cars with to a Great exp Turning a Negative into a Positive -- From a bad experience to get into a new Lexus from a previous dealer who I had 4 Lexus cars with to a Great experience from this dealership who I just got my first car with!!! Check out my Salesman Ed Bartoli and his General Manager Ralph Michilli. They live up to Ray Catena's TV Commercial-we take care of our lives and they will take care of our cars. After meeting Ed and telling him what my wife and I were going through in attempting to get a new car from our former dealer (they wanted us to pay for damages as well as the drive off payment for our new Lexus-- remember I had 4 previous Lexus cars from this dealership), he introduced us to his General Manager Ralph Michilli. ; They both looked at the incidental damage near the real right wheel of her car, and just like that, they said we do not have to worry about that car coming off lease. . They will buy it and with no additional cost to us for damages and they will put us in a brand new RX350 at a much better lease payment. WOW just like that! What a wonderful experience. What was said in Ray Catena's commercial was true. Now we can go on with our lives. Sorry I didn’t meet Ed, Ralph and this fine dealership 4 cars ago. . More

The Professional Car Dealership This has to be the best car dealership in the Tri-State area. Starting with the Sales Manager Ralph Michilli to the salesman Mike Liberti to the servi This has to be the best car dealership in the Tri-State area. Starting with the Sales Manager Ralph Michilli to the salesman Mike Liberti to the service rep. Gary Kanzler they bring a Professionalism to their Dealership that would be very hard to match. We have been doing business for over 20 years & I would never go anywhere else ! More

Makes Car buying a pleasant experience! This is the 4th Lexus that I have purchased from Steve Richman at the Lexus location in Larchmont. Steve is well prepared and bends over backwards to This is the 4th Lexus that I have purchased from Steve Richman at the Lexus location in Larchmont. Steve is well prepared and bends over backwards to be accommodating. I highly recommend him and Ray Catena Dealership. More

Flawless experience I just purchased my fourth car from Steve Richman of Ray Catena Lexus in Larchmont. I can honestly say this dealership is the best run place I've ever I just purchased my fourth car from Steve Richman of Ray Catena Lexus in Larchmont. I can honestly say this dealership is the best run place I've ever done business with and I've dealt with quite a few over the years. I went up for service on my 1 1/2 year old GS and saw a limited edition LS on the floor. So I wandered over to Steve and inquired about the car. To make a long story short, I drove out with it 2 hours later. Now, I haven't been to many places that can make that happen in such a short period of time. Steve is an incredible salesman who I consider a friend. Again, hats off to Ray Catena Lexus for their unbelievable service and attention to detail. You will not be disappointed with this place. Also, thanks to Cesar for always showing up quick for roadside assistance. Always never more than 20 mins away. More

My Lexus Experience with Ray Catena Lexus of Larchmont This is my third Lexus, however my first with Ray Catena Lexus of Larchmont. I learned 2 things during the process: 1) I will never go anywhere els This is my third Lexus, however my first with Ray Catena Lexus of Larchmont. I learned 2 things during the process: 1) I will never go anywhere else for my next Lexus 2) The best General Manager / Sales Representative duo in the industry is Ralph Michilli/ Mike Liberti. There were no "last minute" tricks that added more cost than the agreed upon price. The paperwork was taken care of ahead of time, and the swap of my leased vehicle was seamless. Excellent all around staff and I will certainly be back for my next Lexus. More

Always a wonderful experience We just leased our seventh Lexus from Ray Catena Lexus in Larchmont. The sales experiences we have had there are always first rate. Our first salesp We just leased our seventh Lexus from Ray Catena Lexus in Larchmont. The sales experiences we have had there are always first rate. Our first salesperson retired, and we have had Steve Richman for our last two leases. He and our former salesperon have both been phenomenal. The service experiences we have had have also been fantastic. We highly recommend Ray Catena Lexus in Larchmont. More

No Hassle Purchase We have purchased our third vehicle through Steve Richman and the experience has always been positive. Highly recommend him for future buyers! Know We have purchased our third vehicle through Steve Richman and the experience has always been positive. Highly recommend him for future buyers! Knows his products and makes sound recommendations. We are looking forward to our next visit! Only negative-we were expecting more for our trade in, so bring written offers as backup. More

Quick, easy and very helpful Mike Liberti made the experience of leasing and returning a leased car enjoyable and easy. He is professional and quick to answer any silly question Mike Liberti made the experience of leasing and returning a leased car enjoyable and easy. He is professional and quick to answer any silly question you may have. I highly recommend him as salesman and Ray Catena Lexus of Larchmont as dealer. This must be the fifth car I have leased from them. More

Thank you, Osama Jacob, for a professional experience We just picked up our beautiful NX 200T and the process was smooth from start to finish. It was an absolute pleasure to work with our salesman, Osama We just picked up our beautiful NX 200T and the process was smooth from start to finish. It was an absolute pleasure to work with our salesman, Osama Jacob who was courteous, respectful and knowledgeable at all times. In addition, the tech support Brian provided was excellent. An all together positive, special experience! More

Best Experience Ever, Thank You Ed Bartoli! I have been leasing cars for years and it can be exhausting. Ed made the whole process easy. I came into the showroom to look around and I was intro I have been leasing cars for years and it can be exhausting. Ed made the whole process easy. I came into the showroom to look around and I was introduced to Ed. He listened to what I was looking for and we test drove the 2015 Lexus ES. I did not feel pressured and he made me feel relaxed. I was thrilled with my experience and loved the car, it was a no brainer. I quickly e-mailed him and told him I'd be leasing the car. He took care of all the paperwork ahead of time, so when I came in to pick up the car, all I really had to do was sign a few papers and learn how to operate the car. This has been the easiest and most pleasant experience I've had in a deanship. I would highly recommend Ed he is on top of things! Stephanie More