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Ray Catena Lexus of Larchmont

Larchmont, NY

Overview
Reviews
4.3
410 Reviews
Call Dealership (914) 677-1315
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1435 Boston Post Rd

Larchmont, NY

10538

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Showing 410 reviews

February 08, 2022

I was interested in purchasing a $64,000 RX. The dealership was not interested in any offers below $5,000 over MSRP. Do not appreciate the price gouging being a loyal Lexus customer for the past 12 More

by sgs.staudt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nancy Sardos
Report | Print
Feb 11, 2022 -

Ray Catena Lexus of Larchmont responded

Dear Mr. Staudt, Thank you for taking our call, and allowing us to speak with you. As explained we are in very challenging times, and inventory availability for both Dealerships and Clients are nowhere near where they need to be. We are all accustomed to times when retail deals were of incredible value and we had the ability to comparison shop freely with great success. These days hopefully will be back but for now our business model has changed a bit and retail consumers will have to make difficult decisions that hopefully will fit within their budgets. The 2 vehicles you inquired about (RX Hybrid/NX Plug In Hybrid) are even that much harder to find, in fact almost needles in a haystack per say. As we discussed with you on the phone, there must have been some sort of a miscommunication and we believe you might have us confused with another dealership or possibly misunderstood what we were trying to say during the quotation process. Both of these vehicles however do have adjusted market value pricing just about everywhere nationally and we were simply explaining that to you. I don’t believe we ever got to the point of negotiation, but I would personally be happy to help you with preferred pricing if you call me directly. We would welcome the opportunity to provide a quality luxury experience should you allow us the honor. Respectfully, David Branch General Manager

Feb 11, 2022 -

sgs.staudt responded

Hi David, Thanks for the response, I do have the correct dealership. Maybe it was a communication error on your end. I did purchase a 2022 RX 450H at MSRP yesterday at a sister dealer in N.J Thank you

January 12, 2022

Well stocked preowned vehicles, My salesman was very knowledgeable and easy to work with. He pointed me in the right direction for the car I was personally looking for. He made the buying experience sea More

by .angela561
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
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Jan 13, 2022 -

Ray Catena Lexus of Larchmont responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 18, 2021

Jeff Symeon was terrific!! He was attentive, got me the car and the color I wanted, and brought it in at a good lease payment. I felt he really cared about ME—very important!! More

by Arsimonmsw
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
Report | Print
Dec 21, 2021 -

Ray Catena Lexus of Larchmont responded

We're grateful for this fantastic feedback on Jeff and your leasing experience. Congrats and enjoy!

December 08, 2021

My service experience was great. Caesar was absolutely amazing and walked me through everything I needed to know. The entire process was smooth. I truly appreciate his service More

by Tiftif214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Cruz
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Dec 09, 2021 -

Ray Catena Lexus of Larchmont responded

We appreciate your positive review and for sharing your experience working with Cesar. Take care!

December 03, 2021

Worked with Jeff to purchase a new loaded SUV. The experience was easy, he was very helpful and knowledgeable and was able to work with me on my old vehicle and new vehicle from Lexus of Larchmont. More

by Anthony D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
Report | Print
Dec 03, 2021 -

Ray Catena Lexus of Larchmont responded

We're very happy to hear you had a great experience purchasing your new SUV, Anthony! Thank you for recommending Ray Catena Lexus of Larchmont!

December 02, 2021

100% customer focused. I strongly recommend this dealership for tri-state automobile buyers and will come back for any future purchase. Thank you! More

by 1stTimeLexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon James, Jeff Symeon
Report | Print
Dec 02, 2021 -

1stTimeLexus responded

100% customer focused! Thank for you for an excellent purchasing experience!

December 02, 2021

Had a wonderful buying experience working with Jeff Symeon! He made everything simple and easy, and I was thrilled to drive my new car home the same day! More

by TerriAnne.S
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
Report | Print
December 02, 2021

Incredibly easy and transparent experience. Every detail was considered. Jeff S does a great job and makes it painless. More

by JG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
Report | Print
December 02, 2021

What a wonderful experience dealing with Jeff for my new lease. He made it easy and fast! Thanks Jeff! More

by DKW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Symeon
Report | Print
November 15, 2021

As always, Cesar was thoughtful, caring, professional and vigilant to insure my 2005 Lexus was as it should be. It has always been a great experience bringing my car in for service. More

by JMMjeannem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Cruz
Report | Print
Nov 16, 2021 -

Ray Catena Lexus of Larchmont responded

And it's our pleasure to be of service to your Lexus! Thank you so much for the 5-star review!

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