Ray Catena Lexus of Monmouth

3rd Lexus - Best Sales Experience Of All Time. You know good people are rare. I don't need to tell you that. Good sales people are even more rare. But good CAR sales people? Room's getti You know good people are rare. I don't need to tell you that. Good sales people are even more rare. But good CAR sales people? Room's getting kind of empty... Congratulations! You must have done something good to be reading this review. You have no idea how lucky you are. You have stumbled upon the name of the best, smartest and most helpful Lexus salesperson in the state of NJ. That doesn't sound like hype, does it? Hang out and keep reading. Hopefully, this one review will save you a lot of stress, time and money. Sometimes when people get a great thing, they don't appreciate it. Maybe go around NJ and talk to some other Lexus dealers first so you’ll truly appreciate your big break. That’s what I did. I actually talked to every Lexus dealer in the state of NJ. Every. Single. One. I had a really great experience with another dealer for my last Lexus. I went out of my way to tell them how great they were the last time. I included what I was looking for. They still haven't gotten back to me. Is that a hassle contacting so many dealers? Yes it is. But this is my finances. I'm not going to take chances. You're on Dealer Rater, so that's a start. Tip #1 - click around, look for the sales people with reviews in the last 30 days. No reviews since 2012? Maybe not. But unless someone at Lexus is pretty bad, most reviews are going to be good, right? So why did I drive 2 hours round trip to get my next Lexus? Because Ryan Herzenberg is hands down the best Lexus Sales Person in the state of NJ. Having spent the time researching every dealership and talking to them, I'm a newly minted expert here. Let’s get rid of the obvious stuff. It’s not hard to sell a Lexus. It's a beautiful car. It is hard to find a salesperson who takes excellent care of a customer. Here's what happened: I sent an email to all the dealers in NJ on a Saturday. Time of email? After all of them were closed. Ryan responded in 10 minutes. And Ryan answered all my emailed questions until 10pm Saturday night. To be fair, one other dealer did respond on Saturday... to say he couldn't respond until Monday. Now on Monday, the other dealers finally got around to replying. I wanted a Lexus with some special features. Ryan said it would be hard to find in the model I wanted but he'd look. In the meantime, he made a great offer on a vehicle that was in inventory in case he couldn't find the one I was after. Every single dealership I talked to said the special model I wanted wasn't available on the East Coast. That's it. They didn't say they'd try to look for me. Or even make one single phone call. We can't get it, have a nice day. Unless you want to buy something else. Ryan kept digging. He made calls and didn't give up. He couldn't find 1 of the special model I wanted. He actually found 3 of them. Other dealers - "We can't get it" Ryan - "I'll do whatever I can to track it down." See a theme here? :) Let's talk money. Ryan's dealership doesn't have a finance department. So Ryan took my information over the phone and that was it. I didn't have to sit with a mountain of forms to fill out. The deal he promised me was the deal I got. The very next day they he secured one of the 3 vehicles that all the other dealers said weren't available. And he had it delivered from another state. Time of delivery? 24 hours overnight. You can guess how expensive mailing a 10 pound package overnight would be. Try sending a car overnight. So what did it cost me to get my Lexus special ordered from a dealer and delivered from out of state overnight? Zero. No charge. They weren't having a special that day - it's just what Ryan considered doing his job. He also gave me the best price and terms of any other dealer. After the sale, he kept being great. What does that mean? It's common for salespeople to lose their interest once they've got the sale. They don't return calls as fast, they try to push you onto someone else for questions or they vanish altogether. Ryan personally drove my new Lexus off the flatbed truck that drove across states to deliver it. He helped me through all the final paperwork. and personally drove the car to the exit at the very end. All I had to do was get into the car and drive home. When you've gone car shopping, has anyone ever been that helpful to you? Maybe they were. But if they were still around, you probably wouldn't be on Dealer Rater looking for a good deal, would you? ;) Remember - I contacted all the Lexus dealers in NJ: Fastest to respond - Ryan Herzenberg Best price and terms of any dealer - Ryan Herzenberg Went above and beyond to help - Ryan Herzenberg My highest recommendation -Ryan Herzenberg I've done you a favor by taking the time to write this for you. Please do one small favor for me. If you call or email Ryan, share this specific review with him. Let him know what he does makes a difference and there are people who don't take it for granted. I've already thanked him. Please thank him again for me. Takes 10 seconds to do. And one more thing... enjoy your new Lexus :) More

New Purchase It is always a pleasure to purchase a vehicle from Ray Catena Lexus. From the moment you call to schedule an appointment to your greeting upon arriva It is always a pleasure to purchase a vehicle from Ray Catena Lexus. From the moment you call to schedule an appointment to your greeting upon arrival to the dealership, everyone is so kind and polite. This is my fifth purchase from Ray Catena Lexus and I will continue to do business with this dealership and would recommend then to anyone interested in purchasing a Lexus. More

First time lease- 2016 Lexus IS- WONDERFUL experience! This is my first time leasing a car. With that being said, I had a lot of questions regarding everything there is to know about leasing. Dealing with This is my first time leasing a car. With that being said, I had a lot of questions regarding everything there is to know about leasing. Dealing with Ryan Herzenberg, could not have been more perfect. I could not be happier with the overall experience from start to finish! 5 stars is not enough for this rating!! Ryan was extremely knowledgeable, personable, friendly, professional and helped make a full day of test driving, paperwork, to delivery, and everything there is to know about my new Lexus IS from inside- out pleasurable.. He knew every little detail about the car, ( and all there is to know about Lexus), answered all my questions and went through each and every little piece with me, making me able to leave the lot with ease!! I will absolutely be referring friends/family to your dealership, to work with Ryan and your whole team! Thank you for your welcoming atmosphere and wonderful customer service! More

Experience purchasing CPO Lexus Andy Seibert's (Sales Ray Catena Lexus) presentations, explanations and focusing on the customer were excellent. As a contrarian, I anticipated sales Andy Seibert's (Sales Ray Catena Lexus) presentations, explanations and focusing on the customer were excellent. As a contrarian, I anticipated sales pressure to close the deal. Andy Seibert's skill is NOT that style. On a scale of 1 to 10 with the lower numeral being poor; and, the higher number being excellent----Andy style easily qualifies as very excellent. I throughly enjoyed my experience at Catena in Oakhurst, NJ. More

Nice Guys Met with an "interim" salesperson Luke, and manager Carlos because our salesperson Gretzsky was unavailable. They reviewed a number of applicable opt Met with an "interim" salesperson Luke, and manager Carlos because our salesperson Gretzsky was unavailable. They reviewed a number of applicable options with us in anticipation of our return on the weekend to see the car(s) in person. Started giving us parameters on a lease deal. We returned met Gretzsky, who worked with us to structure an almost no money down customer loyalty lease with a monthly rate lower then originally quoted. He made everything painless. The car prep people were extremely helpful, courteous and friendly. Because of the nature of the F Sport, they explained the tire, rim, dent and windshield protection plan and gave me 24 hours to think about it, which I did purchase. The only thing I found insulting was our 2013 IS 250 AWD with only 5728 miles had no value - really? I bet you its on the lot right now for $32,000. More

Our 15th car purchased from Ray Catena. Buying a car from Ray Catena is a "no brainer". We needed another car for our son, we had purchased 14 other cars from Ray, why not try again. They ma Buying a car from Ray Catena is a "no brainer". We needed another car for our son, we had purchased 14 other cars from Ray, why not try again. They make it so simple. From the trade in value to the financing to the loaner cars when we need service. It's all good. Steve Ampster was the best salesperson, with incredible knowledge about the cars, the financing and willingness to make sure we were happy with the purchase. More

Very pleasant experience Ryan Herzenberg @ray catena is absolutely outstanding . I highly recommend . I will only buy cars from Ray catena ! Best car dealer ! Best car dealer Ryan Herzenberg @ray catena is absolutely outstanding . I highly recommend . I will only buy cars from Ray catena ! Best car dealer ! Best car dealer nj! More

i dont believe a better experience is possible i have multiple cars and have dealt with numerous dealerships over the years. i would rate the overall experience at ray catena lexus as unbeatable. i have multiple cars and have dealt with numerous dealerships over the years. i would rate the overall experience at ray catena lexus as unbeatable. i just leased my second car from Steven Morfino. An excellent sales executive. the entire process was a pleasure because of him. he worked to get me a car that he thought would be best. I was basically taking a black on black on the lot but he knew from some of my comments that i might be happier with a different color, he slowed the process to give me options. he found a different similarly equipped car on another lot. he was correct. he even suggested i go home and think about it, something rarely heard at a car dealership. after i said yes, he had all the paperwork done and the car ready for delivery in a very short time. the five star treatment doesn't end at the sale. it continues all during ownership. superb service center. apparently Ray Catena has extremely high standards for employment.....every level of employment .. thanks again, Steven Morfino, looking forward to number 3 already. More

Leased 2015 ES 350 What can I say. Great car, great customer service and great price. Steven Morfino was very accommodating and professional. This was one of my best exp What can I say. Great car, great customer service and great price. Steven Morfino was very accommodating and professional. This was one of my best experiences buying a car. I will definitely work with Ray Catena dealers in the future. Thank you, Piotr Czajkowski More

Service Department I have had 2 encounters with Mini of Monmouth, both have been terrific, I purchased my Mini from a different New Jersey dealer, and was not happy with I have had 2 encounters with Mini of Monmouth, both have been terrific, I purchased my Mini from a different New Jersey dealer, and was not happy with them. I switched to Mini of Monmouth and I'am So glad I did, they welcomed me with open arms, My second experience I had the vehicle towed to them late on a Monday afternoon, and I received a call by 9:30 Tuesday and was advised they found they problem, and it was fixed and ready for pick up by 11:00 that day. They are very courteous and professional! More