Ray Catena Lexus of Monmouth

i dont believe a better experience is possible i have multiple cars and have dealt with numerous dealerships over the years. i would rate the overall experience at ray catena lexus as unbeatable. i have multiple cars and have dealt with numerous dealerships over the years. i would rate the overall experience at ray catena lexus as unbeatable. i just leased my second car from Steven Morfino. An excellent sales executive. the entire process was a pleasure because of him. he worked to get me a car that he thought would be best. I was basically taking a black on black on the lot but he knew from some of my comments that i might be happier with a different color, he slowed the process to give me options. he found a different similarly equipped car on another lot. he was correct. he even suggested i go home and think about it, something rarely heard at a car dealership. after i said yes, he had all the paperwork done and the car ready for delivery in a very short time. the five star treatment doesn't end at the sale. it continues all during ownership. superb service center. apparently Ray Catena has extremely high standards for employment.....every level of employment .. thanks again, Steven Morfino, looking forward to number 3 already. More

Leased 2015 ES 350 What can I say. Great car, great customer service and great price. Steven Morfino was very accommodating and professional. This was one of my best exp What can I say. Great car, great customer service and great price. Steven Morfino was very accommodating and professional. This was one of my best experiences buying a car. I will definitely work with Ray Catena dealers in the future. Thank you, Piotr Czajkowski More

Service Department I have had 2 encounters with Mini of Monmouth, both have been terrific, I purchased my Mini from a different New Jersey dealer, and was not happy with I have had 2 encounters with Mini of Monmouth, both have been terrific, I purchased my Mini from a different New Jersey dealer, and was not happy with them. I switched to Mini of Monmouth and I'am So glad I did, they welcomed me with open arms, My second experience I had the vehicle towed to them late on a Monday afternoon, and I received a call by 9:30 Tuesday and was advised they found they problem, and it was fixed and ready for pick up by 11:00 that day. They are very courteous and professional! More

Purchase of a pre-owned vehicle Greg Webb was extremely helpful and professional. I had purchased a car from him a number of years ago. I was very happy to see he was still with th Greg Webb was extremely helpful and professional. I had purchased a car from him a number of years ago. I was very happy to see he was still with the same company, which tells me that he is in the highest regard. He helped me to negotiate a terrific price on a car that I was looking for. My last lexus was totaled in an accident and I was ecstatic to see that this car was available and something that I was looking for. I would highly recommend Greg as a top salesman and would recommend him to any potential buyer. Thanks for all your help Greg More

Very impressed with the managment of Ray Catena in Ocean, NJ We had a slight issue with the service department. The management, Mr. McLaughlin stepped in and corrected the situation. We are very impressed with We had a slight issue with the service department. The management, Mr. McLaughlin stepped in and corrected the situation. We are very impressed with his quick handling of the issue. Another satisfied customer! More

Harvey Katz at Lexus Fantastic service! Harvey Katz did as much for us as anyone could. He provided us with the exact car we were looking for.This is my 7th Lexus. Fantastic service! Harvey Katz did as much for us as anyone could. He provided us with the exact car we were looking for.This is my 7th Lexus. More

Ray Catena Lexus if Monmouth salesperson #1, GSM #1 The sale comes down to the sales person and Harvey Katz at Ready Catena Lexus is the salesperson I would recommend to anybody buying a new or used Lex The sale comes down to the sales person and Harvey Katz at Ready Catena Lexus is the salesperson I would recommend to anybody buying a new or used Lexus. He knows his business. He knows his cars. Customers service was the best I've seen in 30 years of car buying. He's respectful, personable, true professional. Harvey raises the bar when it comes to car sales. If you are in the market for a car, call him. If you want to be a top salesperson, learn from him! More

Excellent from the start Alex Maslennikov was excellent from the moment we walked in the door. He helped us find the best car at the best price for us. He was very helpful and Alex Maslennikov was excellent from the moment we walked in the door. He helped us find the best car at the best price for us. He was very helpful and friendly and asked questions that helped narrow down the selections of cars based on our needs and wants. He made sure to keep us posted and give us updates each day as the car was being shipped in from the dock. He was very accommodating and got us a car in our budget with more options than we were expecting.. We will be going back to Ray Catena Lexus and Alex Maslennikov next time around. Thank you. More

Knowledgeable and polite staff Ryan Herzenberg, my Leasing Consultant, was polite, knowledgeable, straightforward and timely. The support staff was also excellent. The showroom was Ryan Herzenberg, my Leasing Consultant, was polite, knowledgeable, straightforward and timely. The support staff was also excellent. The showroom was convenient to reach, immaculate and spacious. The entire experience was quite favorable. More

Sales process for Certified Pre-owned RX 350 Very bad exp in buying a RX and no recommendation to anybody. Two sales people have two different stories. The second one doesn't care if I was workin Very bad exp in buying a RX and no recommendation to anybody. Two sales people have two different stories. The second one doesn't care if I was working with other already. He booked time for my visit to see the RX which the first told me the previous day that it was sold same day. The second salesman was rude in asking me that I should have told him for I was working with someone else already which is weird. Can't he find out from the internal system if someone else has helped me already previous day. More