
Ray Catena Lexus of Monmouth
Oakhurst, NJ
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575 Reviews of Ray Catena Lexus of Monmouth
Very Positive Experience I had a very pleasant, professional and painless experience with the dealership, which is high praise. They make the customer feel important. Great I had a very pleasant, professional and painless experience with the dealership, which is high praise. They make the customer feel important. Great follow up by sales person Ryan Herzenberg More
Disappointment Very surprised how this dealership has changed. Lots of promises made with little results. This is our second new car from them. We had planned to buy Very surprised how this dealership has changed. Lots of promises made with little results. This is our second new car from them. We had planned to buy a third when the new LS comes out, but will buy elsewhere. The process of explaining the new car features was a joke. Luckily we own a similar RX -or I would never know how to work anything. The iphone set up from the tech did not work nor did the garage door opener. I figured it out on my own. When the salesman called us while we just happened to be in the car -in trying out the new phone connections, I unfortunately pressed the wrong button & disconnected us. When he called back, instead of wondering how we got disconnected, he actually yelled at us for hanging up on him! I tried to explain we were trying out the new phone connection, but his yelling took over the conversation. Our personalized license plate process was also not achieved. No matter how many times I said I wanted to use an older set of personalized plates -they just did the minimum & stated it couldn't be done. Just another project I'll have to fix on my own. The head restraints on the new RX are also a huge problem that we asked for assistance is trying to fix. At 5'3, as I sit in the seat, my head is tilted forward with my chin down. Try riding in a car for any length of time without your neck hurting. We explained how this is a very bad problem & asked for assistance from a Lexus expert on trying to fix the problem -only to be told the restraints are made for our safety. Period. No one bothered to try & find a solution. Another problem I will have to work on myself. Although the employees while buying are very polite -the follow up after the purchase was seriously lacking this time around. If this experience is a sign to things to come, I won't buy another car from them. Although I tried to enter this review without mentioning the particular salesmen, the site wouldn't let me. I would like to state upfront that Ryan Herzenberg was a great person to work with for the initial purchase. I have no complaints regarding Ryan, and he was not involved with the complaints in this review. More
Excellent The staff was friendly and knowledgeable.. It was a pleasure dealing with Paul Vallejo. He made the whole process easy and we didn't feel pressured. W The staff was friendly and knowledgeable.. It was a pleasure dealing with Paul Vallejo. He made the whole process easy and we didn't feel pressured. We will highly recommend him.. More
Excellent. Great experience. Buying a new car is not an easy task. But Harvey Katz made it possible. He listened to what my needs and wants were. With great pati Great experience. Buying a new car is not an easy task. But Harvey Katz made it possible. He listened to what my needs and wants were. With great patience he thoroughly explained and test drove several Lexus models. He was very informative and this made it possible for me to decide which model I would buy. He's a great asset to this dealership. More
A great sales rep from a great dealership I just purchased my second Lexus from Ray Catena. I had a fantastic experience my first time and my very high expectations were exceeded by Ryan Herze I just purchased my second Lexus from Ray Catena. I had a fantastic experience my first time and my very high expectations were exceeded by Ryan Herzenberg on this visit. Ryan was patient. He listened to me, understood my needs, worked within my budget, and delivered a car that I LOVE. Ryan is a young man with the maturity and knowledge of someone 20 years his senior. He knows his business, takes the time to know his customer and, operates in a dignified, low key style that is so rare in any business. I would not hesitate to recommend Ray Catena Lexus AND Ryan Herzenberg to any of my friends who are looking for a car. I WILL be back. Alan G Stern, DDS More
Excellent Customer Service Purchasing our leased vehicle from Joe Marino was a pleasure, as he made the overall process seamless and quick with very little pressure as to our fi Purchasing our leased vehicle from Joe Marino was a pleasure, as he made the overall process seamless and quick with very little pressure as to our final decision, More
Outstanding from start to finish Yesterday I leased my 4th RX350 from Ray Catena Lexus of Monmouth. While I have another Lexus dealership about 6 miles from my home, I choose to driv Yesterday I leased my 4th RX350 from Ray Catena Lexus of Monmouth. While I have another Lexus dealership about 6 miles from my home, I choose to drive 70 miles farther - why? Several reasons. Ray Catena Lexus of Monmouth is a pleasure to deal with. They will do whatever it takes to satisfy the customer. No high pressure tactics. And, most importantly, their prices can't be beat. When you go, ask for Bob Mongiello - you won't be sorry. More
Certified RX 350 Purchasing our new Lexus RX350, a certified pre-owned vehicle, from Joe Marino, our salesperson was a pleasure. Frank McLaughlin, the manager, was ve Purchasing our new Lexus RX350, a certified pre-owned vehicle, from Joe Marino, our salesperson was a pleasure. Frank McLaughlin, the manager, was very helpful. The experience was comfortable and professional and we're delighted with our car. More
Pleasant and professional I cannot speak highly enough about my recent experience at this dealership. From the first contact to the end result it was overall pleasant and extr I cannot speak highly enough about my recent experience at this dealership. From the first contact to the end result it was overall pleasant and extremely satisfying, nothing could have been done or handled better. The knowledge, courtesy, patience and professionalism of the dealership as a whole and in particularly Ryan Herzenberg, Dan Repetti and Frank McLaughlin is second to none. Ryan was extremely pleasant, patient, detailed and truly understood my needs; I believe Ryan went above and beyond to not only make me a customer but an extremely satisfied customer that will back and refer others. I recommend this dealership and these individuals highly without reservation. More
Every dealership asks you to write one of these And I made the effort to actually follow through this time because I really feel like Andrew Seibert fought hard to find us a really competitive price And I made the effort to actually follow through this time because I really feel like Andrew Seibert fought hard to find us a really competitive price for an SUV. He wasn't aggressive or pushy with us and most importantly, he was keen to listen to our desired options & trim of the car and he understood our budget limitations. Andy continued an amicable back and forth conversation with us until we reached an excellent deal. He was very accessible whenever we had any questions and promptly returned our calls or texts. Best of all, Andy respected my family and helped us in a very professional way. I would seriously recommend Andy to anyone who is looking to get into a new Lexus. Professional, patient, and courteous. My family could not have asked for more. Thank you. More