Ray Catena Lexus of Monmouth

I have just bought my fifth vehicle from Ray Catena Lexus and the reason is simple, they continue to earn my business. I appreciate the professionalism of the staff and the training it takes to make that po and the reason is simple, they continue to earn my business. I appreciate the professionalism of the staff and the training it takes to make that possible. I have learned that cost is not always measurable based on invoice price alone, although their pricing is always competitive. My sales representative Steven Morfino has always made sure that I was well informed and confident before completing my purchase. He has always been available to answer my questions or assist in any post sale request. The service department is clean and well equipped. I am always greeted by name, a warm smile, and leave with a clean loaner car. My compliments to Mr. Tim Horn, it is a pleasure to do business with a professional organization with full accountability that is firing on all cylinders. More

Buying a new car was always a chore; the dealers were less than professional and I usually had a harrowing experience. But then I found Bob Mongiello at Ray Catena Lexus of Monmouth and was astonished at less than professional and I usually had a harrowing experience. But then I found Bob Mongiello at Ray Catena Lexus of Monmouth and was astonished at the professionalism and customer service that they afforded my husband and me. From the initial contact, which in my case was email, throughout the entire process, the experience was great. The price he quoted was the price he gave us, no gimmicks no secret add ons.Bob never tried to "sell me" anything. He asked pertinent questions and then listened to what I wanted to buy, he seemed genuinely concerned that I should get the best fit for me. That never happened to me before and we've purchased appx. 17 cars before this one. We drove away in our beautiful new Lexus feeling that we are part of something fantastic, and we are! More

I did my homework before purchasing at this dealership. Price is important, of course. But, equally important is how you are treated. Do you feel comfortable? Mr. Conzo greeted me with a strong handshak Price is important, of course. But, equally important is how you are treated. Do you feel comfortable? Mr. Conzo greeted me with a strong handshake while looking me in the eye. He was able to answer all my questions whether it was about the car itself or financing. Whenever I brought my car in for service, Mr Conzo always said hello and shoke my hand. The service dept waiting area was always clean and comfortable. I was able to get some work done while I waited. The service staff was courteous and efficient. I was never surprised when the time came to pay the bill. And, my car was returned spotless. More

We had a great experience buying our Lexus at Ray Catena We had a great experience buying our Lexus at Ray Catena Lexus of Monmouth. We discussed the purchase of the Lexus over the phone & received a We had a great experience buying our Lexus at Ray Catena Lexus of Monmouth. We discussed the purchase of the Lexus over the phone & received a good price. When we arrived at the dealership, Brendan Hynes,the Sales Consultant took excellent care of us. He met our every need & demand; and now 6 months later he is still available when we call. Ray Catena Lexus delivered our car in immaculate condition. It was a pleasure buying a car from a very honest dealer with excellent customer service! More

Thank you Lexus of Monmouth. You have given me back my belief that some people still take pride in their work. Louie Rodreguiz was knowledgable, courteous, and caring, when looking for the right car for o belief that some people still take pride in their work. Louie Rodreguiz was knowledgable, courteous, and caring, when looking for the right car for our family. He kept his promises and made a possible stressful time, a great experience. Individual attention and consideration was his priority. We thank you from the bottom of our hearts and look forward to recomending you to family and freinds. More

I first visited a Lexus dealer just 5 mins from my home in Northern NJ. I was interested in finding out the availability of the "Satin Cashmere" color for the new RX350. The salesperson at that dealership in Northern NJ. I was interested in finding out the availability of the "Satin Cashmere" color for the new RX350. The salesperson at that dealership seemed as though I was bothering him with my inquiry. On a recommendation from a friend, I called Ray Catena Lexus in Oakhurst. I spoke to Lee Dellolio in the sales department on the phone. He informed me that the color I wanted would be available in just a few days and he would reserve it for me. Lee constantly kept me updated on the expected arrival time of my new RX350. He was extremely patient and helpful with me each time I called with a question (which he always had the answer to). At no time during the entire process did I feel pressured or as though he was trying to "get one over" on me. The price I was offered right from the start was a very fair price. I was very happy I didnt have to play the typical back and forth "negotiation game". When my new RX350 arrived Lee, sent a driver to pick me up from my office over an hour away which turned out to be very convenient for me and, in my opinion, was above and beyond what any other dealer would do. Much to my surprise, the salesperson handled the entire transaction from start to finish. He even did the paperwork with me and spent over an hour going over every detail of the car until he was confident I was comfortable operating all the new features. I've bought cars in the past at other dealerships where the salesman just gave me the keys and told me to read the manuals. It is clear to me now why Ray Catena and his dealerships have such an outstanding reputation. I absolutely love my new RX350 and recommend anyone in the market for a Lexus to go to Ray Catena Lexus in Oakhurst and make sure you ask for Lee Dellolio! You will not be disappointed! More

Recent years I have purchased numerous vehicles from Louie, he always has the vehicle i want and the price is right. Every delivery is at time on specified dates he even brought the car to me at times. Louie, he always has the vehicle i want and the price is right. Every delivery is at time on specified dates he even brought the car to me at times. Hes curtious and always a pleasure to deal with. I highly recommend any Ray Catena dealership. But if your in the market to buy a new one GO VISIT LOUIE AT the momouth dealer. More

This is the second Lexus I have purchased from Frank. He listens to what I want, makes the purchase seemless, and such a pleasurable experience. Everyone there is so warm and friendly. The dealership is listens to what I want, makes the purchase seemless, and such a pleasurable experience. Everyone there is so warm and friendly. The dealership is amazing! The customer experience is so gratifying. I also would commend the service department, as they are very accomodating. I love my vehicles, I never hesitate to recommend to my friends and business associates. And this is because of Frank, he is consistent in his delivery and follow up! More

Tony was very engaging and interested in helping us the the right car for us. He explained things thoroughly and was reasonable on settling on what I believe was a fair price. He is as fine a young sales p the right car for us. He explained things thoroughly and was reasonable on settling on what I believe was a fair price. He is as fine a young sales person as I have evet dealt with. The dealersip and service center are extremely nice and comfortable. More

My husband and I were very pleased with our Sales Rep, Tony Trocchia. He was very pleasant to deal with and did not give us any sales pressure at all. He knew the product he was selling and he made sure Tony Trocchia. He was very pleasant to deal with and did not give us any sales pressure at all. He knew the product he was selling and he made sure we received the best experience in buying a pre-owned certified car as this was our first time buying a used car. More