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Ray Catena Lexus of White Plains
White Plains, NY
863 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 863 reviews
September 04, 2022
Excellent service. Professional workers. Problem solved , car for the day , thanx DSimo 10-10 Never a bad visit. Professional workers. Problem solved , car for the day , thanx DSimo 10-10 Never a bad visit. More
by Dsimo1269
Employees Worked With
Robert is service. Was good man
Helpful August 23, 2022
I am now on my second Lexus from Ray Catena Lexus of White Plains, and I will never have my car serviced anywhere else! Alan Honig goes above and beyond to keep my car running perfectly. He is friendly White Plains, and I will never have my car serviced anywhere else! Alan Honig goes above and beyond to keep my car running perfectly. He is friendly and easy to deal with, even though he’s a very busy guy! I can’t say enough wonderful things about Alan and Ray Catena Lexus of White Plains. More
by dgebhardt59
Employees Worked With
Alan Honig
August 09, 2022
5/5 Stars - I had a great experience with Shavaune at Lexus! He is patient, honest, and confident. He answered all of my questions and concerns, provided advice with my best interest at heart. It was a s Lexus! He is patient, honest, and confident. He answered all of my questions and concerns, provided advice with my best interest at heart. It was a smooth process from start to finish buying my Lexus IS. I definitely recommend him to anyone interested in buying and/or leasing. You won't regret it! More
by Jane
Employees Worked With
Shavaune Shackleford
June 20, 2022
Service department needs a lot of training and customer service skills. John Turiano decided it was a great idea to argue with a long term customer on Friday. I came in for my service and was set expectati service skills. John Turiano decided it was a great idea to argue with a long term customer on Friday. I came in for my service and was set expectations by another service member in regards to my service and I was argued about it until a manager was called over. Unfortunately, the manager was just as concerned about $$ and not satisfying a customer of 13 years. After 3 hours, my car was still being “washed” and when asked about it John was aggressive and dismissive. A young man saw my face, followed me into the service waiting area and apologized for his lack of professionalism. He showed me where the managers sat if i wanted to communicate with them. This was a disappointing experience. No customer should ever feel as if she isn’t wanted there or mistreated. At the end of waiting my 3 hours, i was told my car was ready. There was no thorough explanation of what was done to my car, all that mattered was I had a credit card ready to pay and was dismissed. Huge disappointment. More
by Amanda.victoria68
Employees Worked With
John Turiano - service department
May 25, 2022
I visited the Ray Catena Lexus Dealership on three separate occasions and had the pleasure of meeting Michael Barone. Michael was both knowledgeable and friendly and helped me make the decision that w separate occasions and had the pleasure of meeting Michael Barone. Michael was both knowledgeable and friendly and helped me make the decision that was right for me. I am so thankful that I put my trust in him! It was obvious to me that Michael genuinely cared about my concerns and addressed every one with immediate attention, giving me the advice and answers that I needed...The Lexus financial manager, Jimmy, was also a true pleasure to do business with! He was extremely knowledgable and I felt confident putting my trust in him too..Purchasing my 2017 Lexus ES 350 was a pleasant experience and I am very thankful that I did business with these good people at Ray Catena Lexus. Thank you Michael and Jimmy!! More
by LexusJan
Employees Worked With
Jimmy, Michael Barone
April 15, 2022
Have you ever wondered why car dealerships have such a bad reputation? Look no further than Ray Catena Lexus of White Plains. Service advisor Benito Martinez is the prime example of someone who should not bad reputation? Look no further than Ray Catena Lexus of White Plains. Service advisor Benito Martinez is the prime example of someone who should not be in communication with customers. On this beautiful Good Friday morning I took my girlfriend’s 2017 RX350 for maintenance, and to have them check the transmission since it seems to hesitate and hunt for gears at low speeds. To start, Mr. Martínez did not even greet me. Actually, he ignored me when I said good morning. In fact, all the employees looked like they just did not want to be there! My girlfriend and I purchased this vehicle as a Certified Pre-Owned, which meant we would get two years or 20,000 miles of free maintenance. It has not been two years since we got the vehicle, we have driven it for about 13,000 miles, it was serviced twice at another dealership at no cost. So how is it, Mr. Martínez or Ray Catena Lexus of White Plains, that this vehicle is not covered under the Lexus CPO program? I said I would contact my selling dealer regarding this. Then I asked him to have the transmission issue checked and, gosh, he said this was not covered under warranty either! However, according to the Lexus website: The Powertrain Warranty is for 72 months or 70,000 miles, whichever occurs first. Except for the situations listed on the Basic Warranty page, this warranty covers repairs needed to fix defects in materials or workmanship of any component listed below: * Engine: Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. I showed Mr. Martínez this and he went ballistic: “Let me say it to you in Spanish: the car has no warranty. It will be $173.00 for the diagnostic.” Again, how does this man have a job dealing with customers? Why would he speak to me in another language when we were clearly communicating in English? What made him think I understood or spoke Spanish? I was appalled by this man’s behavior. After my visit to this establishment I am now beginning to understand why online car dealer services are doing so well. More
by Classic John
Employees Worked With
Benito Martínez
April 06, 2022
Brian Rattner and Ray Catena Lexus of White Plains gave a 5 star purchase experience: Transparency; no hidden fees or bait and switch; no pressure and plenty of personal attention. I shopped on line for a go 5 star purchase experience: Transparency; no hidden fees or bait and switch; no pressure and plenty of personal attention. I shopped on line for a good deal on a pre-owned Lexus and had experienced a few shady moves. That’s not going to happen with Brian and this dealership, where they care about integrity and great customer service. Will also say that dealers are notorious for trying to take advantage of women and people of color — not. Brian, not his sales manager and not Ray Catena of Lexus White Plains. If you have had bad experiences, don’t worry about that at this dealership. Thank you, Bryan! More
by LexusLady22
Employees Worked With
Brian Rattner, Silvia Daniels
February 24, 2022
I renewed my lease and was told I would receive credit for payment on my old lease. This was not correct and I paid for an extra month on old lease. Customer service manager will not take my calls. I d for payment on my old lease. This was not correct and I paid for an extra month on old lease. Customer service manager will not take my calls. I doubt i will do business with them again. Very disappointed. More
by mark
Employees Worked With
Shavaune Shackleford
