Ray Catena Lexus of White Plains

I ordered my Lexus RX350Lon 10/12/2019. My car was I ordered my Lexus RX350Lon 10/12/2019. My car was delivered On January 30,2020. When I arrived at the dealer I discovered that the factory ins I ordered my Lexus RX350Lon 10/12/2019. My car was delivered On January 30,2020. When I arrived at the dealer I discovered that the factory installed tow tow hitch that I had ordered. was not there. Of course my sales person introduced me to TimJohnson the compliance manager. Mr Johnson said that it was not his fault since Lexus made the mistake and he had nothing to do with it. Of course my sales person Ms Silvia Daniels ran interference and said that since I was dissatisfied with mr Johnson’s attitude. She got the manager involved. Mr Brian Barry and the Mr Nick Manzi apologized for the error and asked how the situation could be rectified. After brief discussion and troubleshooting by Ms Silvia Daniels the Deal was completed to my satisfaction MsSilvia Daniels saved the day she is respectful ,courteous, professional sincere, friendly, honest , happy, pleasing and many other positive things. She is an exemplary sales person. Silvia made it happen Lexus of White Plains should be proud of Silvia and proud of their sales Manages Mr Barrí and especially Mr Manzi. The sales experience Mr Ray Catena talks about on his advertising happens and is real at Lexus of White Plains. I highly recommend them. More

Absolutely fabulous service appointment. I e-mailed Sal Cirillo to request an oil change, have a technician check the parking brake, to arrange for a detailing and arrange for a loaner vehicl I e-mailed Sal Cirillo to request an oil change, have a technician check the parking brake, to arrange for a detailing and arrange for a loaner vehicle. The service visit was scheduled as reuested, I received a reminder two days prior and the drop off, work authorization and loaner paperwork all took less than fifteen minutes. When the vehicle was finished I arranged to pick it up but received a call back within five minutes. Sal suggested that since it was now inclimente and if it was convenient for me, perhaps it would better if I kept the loaner another day so that the detailed vehicle stayed nice and clean. Who provides such extraordinary, thoughtful courtesy. Sal provided the epitome of the "Ray Catena" experience, an experience that is in our opinion, unmatched. More

Frank Acevedo is knowledgable, professional and a pleasure My purchase experience with Dan Zaccagnino was amazing No pressure, he had lots of knowledge and was extremely helpful. My first time at this deal My purchase experience with Dan Zaccagnino was amazing No pressure, he had lots of knowledge and was extremely helpful. My first time at this dealership, and definitely not my last. Have recommended Dan to my employees and friends . Service with Frank Acevedo was outstanding also . A five star dealership More

Lease GX 460 I had grate experience with Ray Catena Lexus, specially with Michael Barone he was very professional and good help true the leasing possess. Best guy I had grate experience with Ray Catena Lexus, specially with Michael Barone he was very professional and good help true the leasing possess. Best guy for a job ! More

Outstanding service I have been going to this dealership for the past 2 years now and my customer service contact Frank Acevedo is outstanding. All of my services, from I have been going to this dealership for the past 2 years now and my customer service contact Frank Acevedo is outstanding. All of my services, from routine inspections to oil changes or tire fixes, etc., have been taken care of with utmost efficiency and satisfaction. I hope this review will provide the necessary recognition to reflect the excellent service that I've received from Frank and all of the terrific support staff at Ray Catena. More

Great experience. Fabio Villa is a true professional. We returned our vehicle at lease end. Even though we weren't purchasing another Lexus, we received incredible service. returned our vehicle at lease end. Even though we weren't purchasing another Lexus, we received incredible service. More

Always the best Simply the best service reps and Technicians in the Auto business. The facility is wonderful and very accommodating. I have been to many dealerships Simply the best service reps and Technicians in the Auto business. The facility is wonderful and very accommodating. I have been to many dealerships , Lexus, infiniti and Cadillacs. They could all learn from this dealership. More

Ray Catena is a gem and Mike Barone does him proud Nine Lexus cars since the first RX 300 in 1998. Mostly pleasant buying experiences with a few crossed words with the "Let me talk to my Manager" dinos Nine Lexus cars since the first RX 300 in 1998. Mostly pleasant buying experiences with a few crossed words with the "Let me talk to my Manager" dinosaurs. Have had some 30+ cars of various kinds since 1967. Always dreaded the brass knuckle negotiations and rudeness of the "salesman". Mike Barone is cut of a different cloth: he tries to understand what you want and offers you a deal that does not change once you agree. Pleasant, highly intelligent and replete with integrity. Most pleasant buying experience ever for a Lexus RX 2020. Ray, if you read this, Mike is one the reasons why you efforts have been a success. More

Best Car Purchase Experience....ever I was very impressed with the willingness to work with me as a buyer to purchase a luxury brand that was a little outside my budget. I never purchased I was very impressed with the willingness to work with me as a buyer to purchase a luxury brand that was a little outside my budget. I never purchased a Lexus before and was pleasantly surprised with the level of courtesy and professionalism from everyone at the dealership. I would highly recommend them. Michael Barone (sales consultant) was especially helpful and patient with all my questions. More

Love my Lexus Again, I can only rave about Ray Catena Lexus of White Plains. Three years ago I leased a 2017 ES350 and loved it. I had great service and everyone Again, I can only rave about Ray Catena Lexus of White Plains. Three years ago I leased a 2017 ES350 and loved it. I had great service and everyone was most helpful. With just three months before my lease was up, I spent time with Fabio Villa, Sales manager, and Michael Bergman, Sales consultant.They helped me go over my possibilities: to buy my 2017 leased car, to buy a new car or to lease a new car. As a result, I now have a new 2019 ES350 lease. Michael helped me to figure out costs and made it possible to include most of my requests. In just three days, I drove off the lot with my new car--very fast service! As in the past, I know I can go to this dealership and get superior service. I look forward to three more years with my lovely Lexus! More