Ray Catena of Freehold - Mercedes-Benz Dealership

My dealings this past weekend with the internet group and sales team from Mercedes of Freehold was dysfunctional to say the least. On Friday 1/7 I left David Depaula from Internet sales a voice mail to sales team from Mercedes of Freehold was dysfunctional to say the least. On Friday 1/7 I left David Depaula from Internet sales a voice mail to contact me Saturday AM first thing because I was prepare to make a vehicle purchase this weekend from Freehold. I had seen that Freehold opened at 9AM, so I awaited a call until 9:45AM, at that time I ended up calling him to inquire about the car and informed him I would be buying a Mercedes this weekend. David stated the Mercedes I was going at was available, I explained I had a couple questions on car, David stated he would get the information and call me right back. He called me back 35 minutes later to let me know what options it had, I told Dave that I was well aware of the options, I told him I wanted to know if the car had its recommended service interval and if it was a "Pre Certified Car" ? He told me he would have to call me back again. Two hours later at 11:45AM , I called David back and asked why he didn't call me back ? He stated that he found out that the car now had a deposit on it, I asked why I was not contacted back ? No response, no other offering, so I inquired about another E350 Freehold had listed in inventory, (You would think that a sales person would have done this, it appeared I knew the dealer inventory better than him) Dave stated he would have to call me back about the other car. Five minutes later, a Joe contacted me and was allot more knowledgeable, I wanted to confirm the one E350 had a deposit and the other E350 I was looking at was Pre Certified one owner car like the Internet ad stated, Joe said that the add was wrong it was not Pre-Certified, so I asked if the car has its 60K recommended service and if it was a one owner car like the internet ad had listed ? Joe pulled up the service records and was not able to tell me the service the car had, he stated he would get back to me in 5 minutes after reviewing it with the Service Department, an hour later Joe called me back, he stated the Mercedes that was listed as a one owner pre-certified car was a two owner non certified car without its scheduled service interval performed? I inquired if I could get this car for the same price as the one I just spent 3 hours talking about to find out it was sold, I expalained it was the same model same options and had 4 K miles more than the other car, the reply was NO. Its apparent that the Dealership must be too busy with car sales with the snow we had on Saturday. More

The dealership was great. We met with Sal and from the beginning We loved his personality. I felt he was very honest with us and worked on getting us the best deal possible. We appreciate everything he ha beginning We loved his personality. I felt he was very honest with us and worked on getting us the best deal possible. We appreciate everything he has done and look forward to doing business there for many years. More

My husband and I just leased the ML350. Gary was our salesman and he was wonderful. He showed us the vechile that we were interested in and ultimately wound up leasing it. This is our first time using salesman and he was wonderful. He showed us the vechile that we were interested in and ultimately wound up leasing it. This is our first time using a mercedes benz dealerhip and I highly recommend Gary to any costumers who are interested in buying/leasing a car. He is extremely personable and definately is willing to work with you for exactly what you need and or want. We are extremely happy with the truck and of course with Gary. Tony and I thank you for everything.... Kimberly and Anthomy DeFino More

beginning about 14 months ago I set out to purchase a new car. I had no specific make/model chosen but wandered into the MB dealer and was shown that much to my surprise I could actually afford one! I met Fr car. I had no specific make/model chosen but wandered into the MB dealer and was shown that much to my surprise I could actually afford one! I met Frank Rickards, my salesman. Frank educated me and patiently endured (without pushing a sale) my over a year long hunt for a car. I must use the following words to describe Frank; enduring (as i called and stopped in frequently without promise of a realistic sale), understanding (he sat with me as i cried over trading in my Ford Excusion of which was passed down via my deceased father)explanatory and thorough (the process of proving to me that MB can be for everyone, I bought a CPO ML 350)and let's not forget: happy. The guy is happy. Not as happy as Joe, the general manger...now that guy is so happy and joyful you actually get a tad freaked out. But the more I walked around, the more I saw happy people. Scott, the guy in finance...happy. He number crunches all day, yet still happy. Don, a second salesman who actually test drove many cars with me even though he knew I was Franks customer (they really don't make you feel like your are a SALE) and do not worry about getting thirsty, they follow you around with water bottles, never mind the killer customer lounge. I obtained a loaner car in the middle of my sale in order to make it to the kids' bus stop. (Loved that ride too)I got the tour and met all of the service people, even the guy who detailed my car. I had a very "happy" buying experience. I highly recommend Frank specifically. More

Paul worked with me for 5 hours on Saturday buying a lowly C-class Benz. Although he probably made nothing on the deal he treated me as if I was buying a McLaren. I had some financing issues with an o lowly C-class Benz. Although he probably made nothing on the deal he treated me as if I was buying a McLaren. I had some financing issues with an old Mercedes and Paul and I spent hours going over every option available. We found a great car and Paul made the numbers work. Thanks Paul!!!! More

The older I get the pickier I get. The folks at Mercedes Benz of Freehold are the best I have ever seen. They are all about what counts most, quality cars, and honest information. Most dealerships talk abou Benz of Freehold are the best I have ever seen. They are all about what counts most, quality cars, and honest information. Most dealerships talk about their customers being the loyal ones. This dealership is loyal to its customers. They don't forget who you are, whether you buy one car or a dozen. They do everything they can to get you into the car that is best for you. Once found, they do everything in their power to get the deal done. I mean everything, from setting the right price to financing or leasing; another words "soup to nuts". The finance man, Phil, is the best of the best. The experience of buying or leasing your car just doesn't stop there. Their follow up and service department is top knotch. If it isn't 100%, they will make it so, quickly and quietly. That's what I like. You won't get a "run around" or "excuses". Their sales staff is very professional, the gentleman I worked with more than once, Gary, is knowledgeable, hard working and honest as they come. When it comes to service, you are greeted with a big smile from Wayne, who delivers your car to the service area as if it was his own. Then the entire service department is made up of great service professionals that get the job done, quickly and right. I wouldn't go anywhere else. More

Dropped my S550 off for scheduled service, new Brakes, the previous day and cannot get an answer from anyone to see if the car is ready for pickup. I was disconnected twice, put on hold 4 times with the the previous day and cannot get an answer from anyone to see if the car is ready for pickup. I was disconnected twice, put on hold 4 times with the response someone will get back to you in 15 mins (3 hours ago), called back and got two live voices, the first as frustrated as me, couldn't get anyone fron service to pick up and the second said I will go find out and call you right back. Still waiting for the call and NO car! Service is terrible. I will not be back to have my car serviced or to purchase from this dealer.! Larry Long More

Had the best car buying experience of my life so far and that was all down to my sales representative Frank Rikard. A gentleman that handled every question and request with cool efficiency and I would ha that was all down to my sales representative Frank Rikard. A gentleman that handled every question and request with cool efficiency and I would have no hesitation in recommending him to anyone. If you're in the market for a new Benz....go see Frank!! More

I just went to have an idea to tread my car for a new c300 4matic and Frank Rickard got me to by the new car, He know every thing abut this car from inside out he got a good deal at the monthly payment c300 4matic and Frank Rickard got me to by the new car, He know every thing abut this car from inside out he got a good deal at the monthly payment I wanted he was very pleasant smart and professional, and the financial manager was great he know that my time was short, so he got all the working paper ready for my at no time I was out with my new car, great customer service %100 satisfaction More

I had a great experience with this dealership. My Sales Representative, Gil Nizza made my wife and I feel as if we had known him for years. He was very professional and made every effort to address my conc Representative, Gil Nizza made my wife and I feel as if we had known him for years. He was very professional and made every effort to address my concerns and needs. If I didn't know better, I would have thought he was the manager. He expidited all of the transactons in a timely manner and kept in contact with me two to three times a day, updating me on the progress of my vehicle's delivery. Thanks again, Gil Mike and Donna More