Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
97 Reviews of Ray Catena of Freehold - Service Center
Sort by
April 17, 2018
Unreasonable and a total waste of time. Brought my e350 coupe in for a diagnostic, it had a check engine light and the left daytime and low beam were out. I have a third part warranty so nat Brought my e350 coupe in for a diagnostic, it had a check engine light and the left daytime and low beam were out. I have a third part warranty so naturally they covered the check engine light and that was fixed but not the head lamp issues. The senior service accountant quoted me $1400 for the headlight out of pocket so I declined, deciding to take it else where to get a better rate. I received my car back with 4 warring lights on the dash... now the left blinker is not working, neither is the high beam and the previous issue, the low beam and the parking light are out. When I spoke with the senior service specialist again he told me that the headlight is failing and that replacing the unit and paying $1400 will make the newly created problems go away. Based on my tone of disappointment in the conversation, he reiterated that he sleeps good at night knowing he did everything he could to fix my issue. I believe that once they found out that I wasn't going to pay the $1400 (almost 10% of the vehicles trad-in value) they just slapped it back together carelessly, creating the two additional lights on the dash. In conclusion, if you make calculated decisions and don't like to throw money into the wind, stay clear of this Ray Catena location as I have had very positive experiences in other Ray Catena locations. More
by agribtsov
Employees Worked With
Fred
August 08, 2017
THANK YOU MIKE GREAT JOB Mike is a great guy to have to take care of your car great service job get done and he is so informed and kept me in the loop.Mike takes care of ever Mike is a great guy to have to take care of your car great service job get done and he is so informed and kept me in the loop.Mike takes care of everything for me what a pleasure. More
by Steve
Employees Worked With
MIKE LONIGRO,DONDI POLLERA
May 10, 2017
RUDE and discriminating I had a very bad experience with your service Rep Today he was very rude to me and as a 10 + years old customer to raycaten Edison and recently move I had a very bad experience with your service Rep Today he was very rude to me and as a 10 + years old customer to raycaten Edison and recently moved to manalapan so thought this is close to me but I really felt bad and discriminated by him I think his name is Richard I will never go back to freehold raycatena again and neither will recommend any one who I know. IK More
by Ik
Employees Worked With
Richard
March 25, 2017
My Gratitude to Chris Gioffre and His Team I was very concerned going into the repair without knowing the length of the repair and potential cost for our 2005 Mercedes SLK 350 2 weeks ago. I ha I was very concerned going into the repair without knowing the length of the repair and potential cost for our 2005 Mercedes SLK 350 2 weeks ago. I had engine trouble and needed an honest diagnosis of the situation. That's why I brought it to Chris Gioffre 's attention as I have known him for many years as the service manager at Ray Catena Lexus of Monmouth and Freehold. We purchased and serviced many of our family vehicles there. Chris and his service centers have always provided excellent services to our family. Ray Catena's family tree is growing and currently Chris is over seeing the service centers not only at Lexus of Monmounth and Freehold, but also at Freehold Audi and Freehold Mercedes. Of all the service centers Chris is overseeing as the manager, I would of appreciate that he could just place a call to the dealership to expect my car to be serviced. What Chris did after his initial communication with the service center was just out of my expectation. He was there every step of the way from the day I have the car towed into the dealership (from East Brunswick NJ) , while it was exam by the service consultant Richard, (also a top notch professional) and going over the details of the repair...... until the end. There are not enough words that I can express my gratitude to Chris, even thou it might be another day of work for him..... I sincerely appreciate Chris and his team for what they done and I am thankful to have high quality service centers to go to after purchasing premium cars from Ray Catena Dealerships over the years. If you are looking for TRUST, RELIABILITY, DEPENDABILITY, EXCELLENT SERVICE, you will find it wiith Chris Gioffre at his Ray Catena Service Departments! More
by jw8385678
Employees Worked With
Chris Gioffre
October 24, 2015
Service Writer Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fa Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fashion. If you need service, look up Vito!!! More
by debbie35
Employees Worked With
Vito Paolantonio
July 02, 2015
Outstanding customer service I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car into this dealership. Upon arrival, I was directed to my service agent Liz Milo who has been outstanding. She is extremely detailed oriented and truly represents the utmost excellence in customer service. I'm very appreciative in Liz's hard efforts and diligent work ethic in keeping me informed. I highly recommend in bringing your vehicle to Freehold Mercedes Benz and requesting Liz to be your service agent. Thanks ! More
by CLMmotorsports
Employees Worked With
Liz Milo
May 03, 2015
service I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't sa I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't say nothing If I don't have nothing good to say..... So I won't say too much.... It was horrible experience, this kind of service should not represent Mercedes family. They should probably change the brand ..... Very disrespectful. .... More
by benzzie
Employees Worked With
no name of the employee it was one of the pwrt sales guys
December 03, 2014
"Recent Service" I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were v I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were very helpful and easy to deal with. I have already had a problem with the car that I created, by hitting a large pothole and bent 2 rims . When purchasing vehicle, my salesman and finance guy recommended getting the tire and wheel package, which I usually don't, but this time I did. Those two rims were over $1100 each. They repaired both rims free of charge with a smile .Dondi the service manager and Walter the service director were excellent to deal with. I even met the general manager Rich .I would definitely recommend this dealer . More
by tlombardi
Employees Worked With
Nick Traina, Joe Viverito, Dondi Pollera, Walter Lopez
October 31, 2014
Master of Vehicle Product Knowledge This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every fea This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every feature of the Benz C300 sport inside and out. Excellent delivery specialist who gives high quality customer care. Make sure to ask for Robert to give you a product overview after you buy or lease a car. More
by JDawg1
Employees Worked With
Robert Lisi
September 19, 2014
Great Customer Service! Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repair Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repairs on a warranty item. Willie gave informed us of our rights, searched out a loaner for us, and got the car repaired by warranty like it should have been. I feel much better staying with Mercedes (in Freehold) and with Willie. More
by vandyc
Employees Worked With
Willie Barron
