Ray Chevrolet

I base my decision on a purchase of items more than just the price that I'm getting. I'm also looking for customer service. When I first began to look for a vehicle, I researched many different dealers, e the price that I'm getting. I'm also looking for customer service. When I first began to look for a vehicle, I researched many different dealers, eliminating one after another that did not match the expectation that I had of the vehicle that I was looking for. I was able to pinpoint to two dealers that I was willing to do business with. Once I was in contact with both of them when I stated that I was interested in a vehicle, I then emailed some very specific questions to each. I'm happy to report that not only was Alec Thatcher the only one to respond to my questions, he was quick to do so. His response showed that he was knowledgeable, thoughtful, and efficient in his response. He took the time to answer each of my bullet points rather than giving me a response to call someone. He was looking out for my best interest. Because of that type of treatment, I went forward with Ray Chevrolet in my purchase. When I arrived at Ray Chevrolet I was greeted by Marissa and introduced to Adam Frandsen. Adam was friendly and courteous to me. When we entered the vehicle that I was looking to purchase, I found that he was knowledgeable about my particular vehicle, highlighting the different areas that I should be aware of. He walked me around and introduced me to the different departments that was involved with my purchase, such as the technicians, service department, and others, always by my side. All in, I was really pleased with everything and my decision to purchase from Ray. If I need a vehicle in the future, they will be one of my top choices for my decision. More

If you're in the business of buying a new or used car, I could not recommend this place more. First of all, there's Chris Kahlmorgan, one of their sales representatives. I spoke to him on the phone b car, I could not recommend this place more. First of all, there's Chris Kahlmorgan, one of their sales representatives. I spoke to him on the phone before coming in and he seemed genuinely concerned with helping out a broke college student. I was hesitant at first because my experience with dealership salesmen have always have awful, but Chris completely changed my perspective. I walked in hoping to get a used Ford Fusion because I saw in their inventory that it was within my price range. Chris tried to do all he could for me with that car, but also gave me other options as to newer vehicles. We test drove a brand new Chevy Sonic and Chris took the time to explain to me, a newcomer, exactly why it would be cheaper for me to get the new car instead. I didn't feel like I was being taken for a spin or being worked over; everything made sense and he was legitimately concerned with helping me out. But the all-star team at Ray Chevrolet doesn't stop there. Matt did everything in his power to get me a decent interest rate with the bank so that my financing would even be possible. Dan took care of all my state paperwork and explained the ins and outs of my warranty, even getting me a better deal for the full period of my loan! Even the owner's son, little Ray, spent a solid thirty minutes in the vehicle with me, making sure I knew everything about the technical aspects of my new car. All in all, this was the best experience I've ever had buying... ANYTHING. This staff is unbelievably kind, knows exactly what they're doing, and really works FOR the customer. So if you're in the business of buying a new car, go to Ray Chevrolet in Fox Lake. You will NOT be disappointed. More

I was in the market for a sedan as my trade in had a lot of miles and needed something for work. I worked with Guillermo Ruiz (Will) and drove away the same day in a NEW chevrolet Cruze. The whole process w of miles and needed something for work. I worked with Guillermo Ruiz (Will) and drove away the same day in a NEW chevrolet Cruze. The whole process was very easy and transparent. More

I was in a pinch due to a flat tire from this miserable winter & Liz helped me out & got me in for 4 new tires (2 of the remaining 3 were old and bald) at a Very Reasonable price! The service was, I feel, winter & Liz helped me out & got me in for 4 new tires (2 of the remaining 3 were old and bald) at a Very Reasonable price! The service was, I feel, excellent and I had 4 new tires that day even being one hour away from where I live. I will frequent this dealership with service needs for the forseeable future. More

I continually return to this dealership because of the friendliness of John Lesniak and his colleagues. They want you to buy a car, but do not make it the only goal. Will return soon to buy again! friendliness of John Lesniak and his colleagues. They want you to buy a car, but do not make it the only goal. Will return soon to buy again! More

George Zakrzewski did an excellent job providing quality customer service. He stayed in contact with us and listened to what we wanted in a truck and the price range. George did an excellent job!!! He de customer service. He stayed in contact with us and listened to what we wanted in a truck and the price range. George did an excellent job!!! He deserves a raise. More

Having had a previous vehicle in for service I came in on a recommendation from Sam Haning in service on purchasing a used car. I worked with Adam Walker and he was very helpful and professional in working a recommendation from Sam Haning in service on purchasing a used car. I worked with Adam Walker and he was very helpful and professional in working through the process from the time I came in until the time I left with my car. Ray was also very helpful in setting up the Bluetooth and OnStar. More

Rich was extremely helpful. He went above and beyond to help us get a great deal and a safe vehicle for my family. Would recommend him anytime! help us get a great deal and a safe vehicle for my family. Would recommend him anytime! More

I have purchased here in the past and always had a good experience. The sales people and service department have always been good to me and my family. experience. The sales people and service department have always been good to me and my family. More

This deal never would have happened without Jay Conway. I inquired about a vehicle via the internet and was told that it was unavailable. A few days later, I received a "good news" call from Jay Merritt s I inquired about a vehicle via the internet and was told that it was unavailable. A few days later, I received a "good news" call from Jay Merritt stating that the vehicle was now available. I planned to look at the car in four days and was promised pictures after the car was detailed and safety inspected. After three days and no call or pictures, I contacted Jay Conway who personally drove the vehicle, sent me pictures, and gave me his honest impression of the car since I was driving over 4 hours. I decided to purchase the car; however, after completing the paperwork, Jay had to inform me that it was still unavailable. Chris Wasek had no problem coming over to give me the "take it or we can part as friends price" but didn't bother to come over and explain, apologize, or offer any solution, if the vehicle became available. Messages to Matt Douvikas were not returned but Jay Conway did the right thing and worked to get me the vehicle on my terms. The only other positive was David Cooper who helped to expedite the paperwork so Jay Conway could personally deliver the vehicle to me. I wouldn't hesitate to work with Jay in the future. More